Basic Info

Ahmed Moussa

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Relationship assistant at Credit agricole

Experience Details

Relationship assistant

Sales/Retail, Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Credit agricole (multinational)

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 2017 to present (4 months)
Sales Support Specialist at Vodafone Egypt

Experience Details

Sales Support Specialist

Operations/Management, Customer Service/Support, Sales/Retail

Entry Level

handling sales request via mail, investigate in fraud cases from dealers and take the appropriate actions toward these dealers , reporting about sales target


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Dec 2015 to Jun 2017 (1 year 6 months)
Debt recovery and collection specialist at Vodafone Egypt

Experience Details

Debt recovery and collection specialist

Operations/Management

Experienced (Non-Manager)

- Keep track of assigned accounts to identify outstanding debts
- Plan course of action to recover outstanding payments
- Locate and contact debtors to inquire of their payment status
- Negotiate payoff deadlines or payment plans
- Handle questions or complaints
- Investigate and resolve discrepancies
- Create trust relationships with debtors when possible to avoid future issues
- Update account status and database regularly


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Dec 2014 to Dec 2015 (1 year)
Call Center Agent at Vodafone Egypt

Experience Details

Call Center Agent

Customer Service/Support

Entry Level

N/A


Company Details

Vodafone Egypt

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Dec 2012 to Dec 2014 (2 years)
Operation and CS Trainee (intern) at CIB

Experience Details

Operation and CS Trainee (intern)

Banking

Entry Level

N/A


Company Details

CIB

Cairo, Egypt

More than 1000 employees

Banking

N/A

Jun 2010 to Jul 2010 (1 month)

Achievements


i was the top rank for 2 years in vodafone egypt.

Education

business management in Commerce (english)

Education Details

business management

Commerce (english)

Modern Academy For Computer Science & Management Technology, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy For Computer Science & Management Technology
2009 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

gizera language school

Egypt

2008

B / Very Good / 75 - 85%

N/A

gizera language school
2008

Certifications

Certificate details

principals of banking

Jul 2012

N/A

N/A

N/A

egyptian banking insitiute

N/A

Training and Courses

Training/Course Details

banking operations trainee

Nov 2012

Commercial international bank

N/A

This profile is fresh!
Last update 22 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopArabicBankingBanking Operations TraineeBusiness DevelopmentCall Center AgentCommerce (english)CreativeCredit AgricoleCustomer ServiceDebt Recovery And Collection SpecialistEnglishFlexibleFrenchHard WorkerManagementMicrosoft OfficeNegotiatorOperation And CS TraineeOperationsPhotographyPrincipals Of BankingRelationship AssistantRetailSalesSales Support SpecialistSportsStudyingSupportSupportiveTelecommunicationsTime ManagementTravelingVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Intermediate

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: Extreme - I love it!

:

1-3 years

operations

operations

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Hard worker, Negotiator, Creative, Flexible / Adaptive, Supportive

Online Presence

https://www.linkedin.com/in/ahmed-moussa-a68218128/https://www.facebook.com/amoussa644

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