Basic Info

Ammar AbdelAziz

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Corporate Travel Counselor at HRG Egypt , Excel Travel

Experience Details

Senior Corporate Travel Counselor

Tourism/Travel

Experienced (Non-Manager)

- Helping clients in planning and book trips & ensure that all business trips that employees take are planned out, and all bookings are made.
- Research the best route and the lowest prices.
- Because of the many details involved in traveling, so I keep an extremely organized calendar and listings of all the reservations.
- Make flight reservations (both domestic and international) that frequently require multiple stops and layovers.
- Must make sure that everything is taken care of once employees land in their locations. Often an employee needs a rental car, hotel rooms and meals, all of which I take care of in advance.
- Taking care of visa requirements and other alternative bookings.


Company Details

HRG Egypt , Excel Travel (multinational)

Cairo, Egypt

N/A

Travel and Tourism, Airlines/Aviation

http://www.exceltrvl.net/

May 2015 to present (1 year 7 months)
Supervisor Tier 2 at Teleperformance Egypt

Experience Details

Supervisor Tier 2

Customer Service/Support, Tourism/Travel

Experienced (Non-Manager)

- Got promoted to Tier 2 and started acting as a supervisor.
- Resolve customer complaints or answer customers' questions regarding policies and procedures.
- Handling and minimizing payouts.
- Negotiate with Airlines and other vendors to fix problems.
- Issuing airlines Tickets due to voluntary & involuntary changes.
- Investigate about agent errors and compensate the eligible customers.
- Making reservations for hotels, cars, and flights.
- Confirming reservations for passengers ,Selling tickets for the airlines lines
- experience of customer service to reach customer satisfaction
- Sabre, Assigning seats, upgrading their class of service, Arrange reservations and
- Routing the tickets in case of Voluntary and Involuntary changes according to the airlines policies.


Company Details

Teleperformance Egypt

Cairo, Egypt

N/A

Telecommunications, Airlines/Aviation, Travel and Tourism

/

May 2013 to May 2015 (2 years)
Customer service at Stream Global Services

Experience Details

Customer service

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Stream Global Services

Egypt

501-1000 employees

Telecommunications

http://www.stream.com/careers

Oct 2011 to May 2013 (1 year 7 months)
Customer service at Mobinil

Experience Details

Customer service

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Mobinil

Cairo, Egypt

More then 1000 employees

Telecommunications

www.Mobinil.com

Jan 2011 to Sep 2011 (8 months)
Accountant at Ahmed Elbolty Trading

Experience Details

Accountant

Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

Ahmed Elbolty Trading

Cairo, Egypt

11-50 employees

Automotive

N/A

Jan 2009 to Nov 2010 (1 year 10 months)
Accountant & sales rep at Rodan Sport

Experience Details

Accountant & sales rep

Accounting/Finance

Experienced (Non-Manager)

N/A


Company Details

Rodan Sport

Sharm el-Sheikh, Egypt

51-100 employees

Sports, Textile and Clothing

N/A

May 2008 to Dec 2009 (1 year 7 months)

Achievements


I was Working in Expedia.ca project as Senior Travel counselor
I've got promoted withing my first year to be Tier 2 , I was able to express & show high commitment to the company, good and over expectation display of product knowledge during my stay @ Teleperformatnce


I was able to become number over all teams in my current Job for 5 Months in row. I'm an Oud Player ,I learned my self how to play ,, currently I'm building Ouds. I've got the first place in Oud plaing in the university festival for 4 years.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

Not specified

N/A

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Kobba El Thanawya El Askarya School

Egypt

2005

B / Very Good / 75 - 85%

N/A

El Kobba El Thanawya El Askarya School
2005

Certifications

Certificate details

Amadeus Basic & Amadeus Plus

Mar 2014

95 out of 100

http://www.nazihtc.com

N/A

Nazih Training Center

N/A

Amadeus
Apr 2014

Certificate details

Amadeus

Apr 2014

A

N/A

N/A

Amadeus

Amadeus Basic Course With a degree granted A

Travel Counselor
May 2013

Certificate details

Travel Counselor

May 2013

N/A

http://www.tico.ca/

N/A

Travel Industry Council of Ontario, Canada

License T743201

Certificate details

Amadeus Basic Course

Apr 2014

A

N/A

N/A

Amadeus Egypt

N/A

Training and Courses

Training/Course Details

Financial accounting Using Excel

Oct 2010

accountant Training academy

N/A

Training/Course Details

Amadeus Ticketing

Mar 2014

Nazih Training Center

N/A

Training/Course Details

ICDL

Jan 2009

ministry of telecommunication and information technology

N/A

Training/Course Details

Sabre Red GDS

May 2013

Teleperformance Egypt

N/A

This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountantAccountant & Sales RepAccountingAdobe IllustratorAirlinesAmadeusAmadeus Basic & Amadeus PlusAmadeus Basic CourseAmadeus TicketingArabicAutoCAD 2DAutomotiveAviationBusiness DevelopmentCreativeCustomer ServiceCustomer-orientedEnglishFinanceFinancial Accounting Using ExcelGoogle SketchUpHRG Egypt , Excel TravelHard WorkerICDLInsuranceKarateLeaderMicrosoft AccessMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicNegotiatorOudRetailSabreSabre RedSabre Red GDSSalesSenior Corporate Travel CounselorSportsSupervisor Tier 2SupportTelecommunicationsTextile And ClothingTicketingTourismTravelTravel And TourismTravel Counselor

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Adobe Illustrator

Adobe Illustrator

: Expert

: Extreme - I love it!

:

More than 7 years

Google SketchUp

Google SketchUp

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Amadeus

Amadeus

: Expert

: Extreme - I love it!

:

More than 7 years

Sabre red

Sabre red

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Access

Microsoft Access

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

More than 7 years

AutoCAD 2D

AutoCAD 2D

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Aviation

Aviation

: Expert

: Extreme - I love it!

:

More than 7 years

Amadeus

Amadeus

: Expert

: Extreme - I love it!

:

More than 7 years

Sabre

Sabre

: Expert

: Extreme - I love it!

:

More than 7 years

Customer service

Customer service

: Expert

: Extreme - I love it!

:

More than 7 years

Ticketing

Ticketing

: Expert

: Extreme - I love it!

:

More than 7 years

Accounting

Accounting

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Hard worker, Negotiator, Customer-oriented, Creative

Online Presence

eg.linkedin.com/in/ammarsayed/Ammar_sayed1988@yahoo.com

Like Ammar`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ammar's full profile and find more great talent and professionals to join your team.