Ammar Saad
Software Engineer at Orange Business Services
New Cairo, Cairo, EgyptWork Experience
Exaflop Labs
Feb 2025 - Present -4 months
United States
- Job Details:Coded an AI-powered call center agent using Python and Pipecat to serve a Fortune 500 client, significantly reducing operational costs and improving customer interaction efficiency. Orchestrated integration of Google Gemini, Deepgram, and Eleven Labs APIs in the AI agent—automatically resolved 60% of tier-1 support queries and cut average call duration by 25%. Delivered a scalable WebRTC/Twilio integration serving 1,000+ daily calls, automating the provisioning of 100+ secure ngrok TLS tunnels to avoid network reconfigurations.
Orange Business Services
Aug 2024 - Present -10 months
Egypt
- Job Details:Designed and implemented a backend server in Go, integrating MongoDB, PostgreSQL, and Redis caching, improving SIP engine performance by 40% and reducing database query latency by 30%. Instrumented Go services with Prometheus exporters and Grafana dashboards tracking latency and error-rate SLAs— reduced mean time to detect incidents from 45 minutes to under 5 minutes. Transformed ABNF grammar definitions into 50+ optimized regex patterns, speeding up SIP message parsing by 50%. Partnered with Orange France to optimize CI/CD pipelines, reducing deployment time by 50%. Developed a Redis CLI tool that streamlined Orange Open Voice (OOV) feature testing, cutting debugging time by 20 hours per sprint. Completed a Call Detail Record (CDR) system to extract data from multiple call legs, achieving 99.9% accuracy in billing data delivery, also added debugging and logging features that reduced error resolution time by 35% for the support team.
Education
Bachelor's Degree in Computer Engineering
Ain Shams University (ASU)Jan 2019 - Jan 2024 - 5 yr