Basic Info

Amir El Shafeay

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer care at Etisalat Misr

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat Misr

caire, Egypt

More then 1000 employees

Telecommunications

N/A

Aug 2010 to present (6 years 11 months)
Customer care at Etisalat Misr

Experience Details

Customer care

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Etisalat Misr (multinational)

caire, Egypt

More then 1000 employees

Telecommunications

N/A

Aug 2010 to present (6 years 11 months)
Call center at Etisal international

Experience Details

Call center

Customer Service/Support

Entry Level

N/A


Company Details

Etisal international

Cairo, Egypt

More then 1000 employees

Telecommunications

N/A

May 2009 to Aug 2010 (1 year 3 months)
Private business at Private business

Experience Details

Private business

Sales/Retail

Entry Level

N/A


Company Details

Private business

Cairo, Egypt

1-10 employees

Telecommunications

N/A

Jan 2009 to Aug 2009 (7 months)

Achievements


proactice retention advisor and acting as team leader MNP (Mobile Number Potability) advisor at Etisalat Misr (June2013 and still) Responsible for customers' porting out requests and try to retain them after solving their complaints. Add new offers for customers to get high level for satisfaction. Also responsible for porting in customers handling their requests and their inquiries and try to get offers. thanks

Education

Bachelor's Degree in persian language

Education Details

Bachelor's Degree

persian language

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2003 - 2007
Bachelor's Degree in persian language

Education Details

Bachelor's Degree

persian language

Helwan University, Egypt

C / Good / 65 - 75%

N/A

N/A

Helwan University
2003 - 2007
Bachelor's Degree in perisan language

Education Details

Bachelor's Degree

perisan language

Helwan University, Egypt

C / Good / 65 - 75%

Persian Language

N/A

Helwan University
2004 - 2007
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Makrezy language school

Egypt

2003

C / Good / 65 - 75%

N/A

El Makrezy language school
2003

Certifications

Certificate details

• Business Skills Development Package

Mar 2014

N/A

N/A

N/A

American Chamber of Commerce

N/A

Training and Courses

Training/Course Details

• Business Skills Development Package

Mar 2014

American Chamber of Commerce

N/A

Training/Course Details

self leadership

Oct 2015

etisalat

N/A

Training/Course Details

photography course

Jan 2016

photokhana

N/A

This profile is fresh!
Last update 21 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCRMCall CenterComplain TeamCreativeCustomer CareCustomer ServiceDrivingEnglishEtisalat MisrFlexibleGraphic DesignHard WorkerInternetLeaderMicrosoft OfficeMicrosoft WordMulti-tasking JobsNegotiatorPerisan LanguagePersianPersian LanguagePhotographyPhotography CoursePrivate BusinessReadingRetailRetentionSalesSales And MarketingSelf LeadershipSocial MediaSupportTelecommunications Business Skills Development Package

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Persian

Persian

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

customer care

customer care

: Expert

: Extreme - I love it!

:

3-5 years

CRM

CRM

: Expert

: Extreme - I love it!

:

1-3 years

complain team

complain team

: Expert

: Extreme - I love it!

:

Less than 1 year

retention

retention

: Expert

: Extreme - I love it!

:

1-3 years

social media

social media

: Expert

: Extreme - I love it!

:

Less than 1 year

sales and marketing

sales and marketing

: Advanced

: High

:

1-3 years

Key Skills

Leader, Hard worker, Negotiator, Creative, Flexible / Adaptive

Online Presence

amirshafeey@linkedin.comamirshafeey@yahoo.comamirshafeey@yahoo.com

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