Basic Info

Amira Ali

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelancer invigilator at British Council

Experience Details

Freelancer invigilator

Training/Instructor

Experienced (Non-Manager)

• Enable good customer flow by giving candidates clear direction and answering their inquiries.
• Ensure that candidates follow the agreed exam procedures regarding the location and security of their belongings.
• Conduct candidate entry, exit, identity checks and Test Day Photography procedures according to exam requirements.
• Monitor candidates during tests to make sure that there is no violation of test conditions.
• Supporting the supervisor to ensure that candidates have a positive and consistent test day experience and a positive image of the British Council


Company Details

British Council (multinational)

Cairo, Egypt

More than 1000 employees

Education

N/A

Jan 2017 to present (6 months)
Trainer at UNDP in partnership with Microsoft Egypt

Experience Details

Trainer

Education/Teaching, Training/Instructor

Experienced (Non-Manager)

• Soft Skills Trainer
• Customer service Trainer
• Sales Trainer


Company Details

UNDP in partnership with Microsoft Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Computer Hardware, Computer Software

N/A

Apr 2015 to Oct 2016 (1 year 6 months)
Area Manager at ASEB Academy

Experience Details

Area Manager

Human Resources, Education/Teaching, Operations/Management

Manager

A) Responsible for handling any disorder in Cairo branches (Dokki ,Maadi,roxi )

B) Prepare and distribute the tasks to the Managers team.

C) Responsible for handling any problem with the staff.

D) Following up with customers regarding their poor evaluation if any.

E) Meeting customers and solving any problems or complaints.

F) Ensuring there’s a high level of customer service

G) Promoting and marketing the branches and its Courses.
.
H) Screening candidate CVs and picking out the suitable candidates for the job.

I) make the face to face interview, choosing and hiring the suitable one for the job.
J) Responsible for Training the new managers and the new staff of customer service


Company Details

ASEB Academy

Giza, Egypt

51-100 employees

Education

www.asebacademy.com

Oct 2014 to Feb 2015 (4 months)
Branch Manager at ASEB Academy

Experience Details

Branch Manager

Education/Teaching, Human Resources, Customer Service/Support

Manager

1- Set the example for others to follow.
2- Functions as the resident expert.
3- Educates the personnel.
4- Provides counseling and guidance.
5- Ensures work is done properly.
6- Acts as a spokesperson for employees.
7- Enforces policies and regulations.
8- Motivates employees towards goals.
9- Address problems.
10- Facilitates open communication between hierarchical levels.


Company Details

ASEB Academy

Cairo, Egypt

51-100 employees

Education, Consumer Services , Human Resources

www.asebacademy.com

Mar 2010 to Oct 2014 (4 years 7 months)
Customer Service at ASEB Academy

Experience Details

Customer Service

Customer Service/Support

Manager

N/A


Company Details

ASEB Academy

Giza, Egypt, Egypt

11-50 employees

Education

www.asebacademy.com

Mar 2010 to Jan 2011 (10 months)
Call center agent at Jelecom

Experience Details

Call center agent

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Jelecom

Cairo - Giza, Egypt

11-50 employees

Education

N/A

Aug 2009 to Feb 2010 (6 months)

Achievements


• Getting promoted after 6 month to branch manager • Training of 30 as master trainers (Ministry of Youth and sports trainees ) • Participate in training around 5000 youth on business training (Freelance me,Ta3mal Student Activity ,…….etc ) • Participate in training around 400 youth on labor market required skills before hiring (Carrefour ,Ezaby, Alcatel ,Microsoft ,….etc)

Education

Pre-Master in Mass Communication

Education Details

Pre-Master

Mass Communication , Public relation &Advertising;

Cairo University, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Cairo University
2015 - 2016
BA in Mass Communication/Media Studies

Education Details

BA

Mass Communication/Media Studies

Cairo University, Egypt

B / Very Good / 75 - 85%

Public Relation and Advertising

Working As Call Center @ Amech Tech to Enhance my language

Cairo University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Asmaa Bint Abi BAKR

Egypt

2005

B / Very Good / 75 - 85%

N/A

Asmaa Bint Abi BAKR
2005

Certifications

HR Diploma
Jan 2015

Certificate details

HR Diploma

Jan 2015

83 out of 100

N/A

N/A

Alsion

N/A

TOT
Feb 2015

Certificate details

TOT

Feb 2015

N/A

N/A

N/A

American Academy

(training of trainers)

Certificate details

Customer Service Diploma

Mar 2015

87 out of 100

N/A

N/A

Alison

Customer Service Diploma

Training and Courses

Training/Course Details

Human resources

Feb 2015

Alison

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicArea ManagerBranch ManagerBritish CouncilCall Center AgentComputer HardwareComputer SoftwareConsumer ServicesCustomer ServiceCustomer Service DiplomaDealing With PeopleEducationEductionalEnglishFlexibleFreelancer InvigilatorHR DiplomaHard WorkerHuman ResourcesHuman Resources (HR)LeaderManagementManagmentMass CommunicationMass Communication/Media StudiesMicrosoft OfficePresenterPublic Relation &Advertising;SocialSupportTOTTrainerTrainingUNDP In Partnership With Microsoft Egypt

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

3-5 years

Management

Management

: Advanced

: Extreme - I love it!

:

3-5 years

Human Resources (HR)

Human Resources (HR)

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Managment

Managment

: Expert

: Extreme - I love it!

:

3-5 years

Eductional

Eductional

: Expert

: Extreme - I love it!

:

3-5 years

training

training

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Presenter, Flexible / Adaptive, Social

Online Presence

https://eg.linkedin.com/in/traineramirasayedhttps://www.facebook.com/Amira.sayed.ali

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