Basic Info

Amira Ahmed Amin

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Talent Management Specialist at Viriphi

Experience Details

Talent Management Specialist

Administration, Human Resources

Entry Level

 Administer the assessment process in Viriphi Assessment Center: receiving job seekers,

completing the admission process, supervising assessment, and providing support.

 Deliver one-to- one assessments to evaluate the communication and language abilities of job

seekers.

 Facilitate group exercise assessment, provide support to the candidates and assess the team

members based on their skills and participation.

 Participate in Viriphi Assessment development and analysis.

 Assist with the weekly reporting of Viriphi Assessment center.

 Provide customer support to the job seekers over the phone and email.


Company Details

Viriphi

Cairo, Egypt

11-50 employees

Human Resources

N/A

Mar 2016 to present (9 months)
Social Media Specialist at British Council

Experience Details

Social Media Specialist

Customer Service/Support

Experienced (Non-Manager)

Maintain the Council's Facebook page and official email.
Provide customer service to the Council's customers over the FB page and emails.
Answer all customers’ enquires and handle their complaints.


Company Details

British Council (multinational)

Egypt

101-500 employees

Education

http://www.britishcouncil.org.eg/

Sep 2015 to Mar 2016 (6 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2013 to Aug 2015 (2 years 7 months)
Customer Care Agent at Xceed

Experience Details

Customer Care Agent

Customer Service/Support

Entry Level

N/A


Company Details

Xceed

Cairo, Egypt

N/A

Consumer Services

N/A

Jun 2012 to Jan 2013 (7 months)
Indoor Sales Representative (intern) at Yes International

Experience Details

Indoor Sales Representative (intern)

Sales/Retail

Student

N/A


Company Details

Yes International

gizah, Egypt

11-50 employees

Electronics and Semiconductors

N/A

Jun 2009 to Oct 2009 (4 months)

Achievements


I have only stayed there for 6 months, however I have helped creating a much more operations system for the Social Media team. With a clearer schedule setting system and information database that can be accessed by anyone and any time, the target achievement had been much easier. And also it help personalizing the customer services efforts to ensure full satisfaction with the services.


I have been assigned several roles while my employment in Vodafone UK. I have worked as support function on loan, that I assist the new comers with all the system and product knowledge needed to provide the world class customer experience that Vodafone is known for. Afterwards, I have worked as a team leader on loan. in which I have helped my team to become the 2nd team on the floor in the customer satisfaction survey percentage, after they have started with the last team, out of 13 teams.


Education

Bachelor's Degree in Chinese Language

Education Details

Bachelor's Degree

Chinese Language, English Language

Faculty of Alsun, Ain Shams university, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Alsun, Ain Shams university
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Hadad High Scool for Girls

Egypt

2008

A / Excellent / 85 -100%

N/A

El Hadad High Scool for Girls
2008

Training and Courses

Training/Course Details

Chinese language conversation

May 2011

Confucius language center

N/A

Training/Course Details

English Language

Sep 2008

AUC

N/A

This profile is fresh!
Last update 5 days ago.

Jobseeker photo

Verified Badges

Verified skills, assessments & programs from trusted partners.

Profile Skills and Keywords

AdministrationAdobe PhotoshopArabicBooksBritish CouncilBusiness DevelopmentBusiness-orientedChinese LanguageChinese Language ConversationConsumer ServicesCustomer Care AgentCustomer ServiceCustomer ServicesEducationElectronics And SemiconductorsEnglishEnglish LanguageHard WorkerHuman ResourcesIndoor Sales RepresentativeInteractiveInternational Account AdvisorInternet SearchMandarinMicrosoft OfficeMusicPeoplePresenterRetailSalesSocialSocial MediaSocial Media SpecialistSupportTalent Management SpecialistTalent ManagmentTelecommunicationsVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Mandarin

Mandarin

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Internet Search

Internet Search

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Expert

: High

:

1-3 years

Social Media

Social Media

: Intermediate

: High

:

Less than 1 year

Talent Managment

Talent Managment

: Beginner

: High

:

Less than 1 year

Key Skills

Business-oriented, Hard worker, Presenter, Social, Interactive

Online Presence

www.linkedin.com/in/amira-a-amin

Like Amira`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Amira's full profile and find more great talent and professionals to join your team.