Basic Info

Amira Ahmed Amin

4 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Talent Assessment Specialist at Viriphi

Experience Details

Talent Assessment Specialist

Administration, Human Resources

Entry Level

-Administer the assessment process in Viriphi Assessment Center: receiving job seekers,completing the admission process, supervising assessment, and providing support
-Deliver one-to-one assessments to evaluate the communication and language abilities of job seekers
-Facilitate group exercise assessment, provide support to the candidates and assess the team members based on their skills and participation
-Participate in Viriphi Assessment development and analysis
-Assist with the weekly reporting of Viriphi Assessment center
-Provide customer support to the job seekers over the phone and email
-Coordinate the recruitment process between the client and our recruitment team


Company Details

Viriphi

Cairo, Egypt

11-50 employees

Human Resources

N/A

Mar 2016 to present (10 months)
Social Media Specialist at British Council

Experience Details

Social Media Specialist

Customer Service/Support

Experienced (Non-Manager)

-Assist in answering all types of first level enquiries relating to British Council activities in country
-To register customers and to collect income received and transfer it accurately
-Maintain and moderate the British Council official Facebook page and Email account
-Create a database for all the received inquires and report for the weekly updates to the Team manager


Company Details

British Council (multinational)

Egypt

101-500 employees

Education

http://www.britishcouncil.org.eg/

Sep 2015 to Mar 2016 (6 months)
International Account Advisor at Vodafone UK

Experience Details

International Account Advisor

Customer Service/Support

Experienced (Non-Manager)

*As an Advisor:
-Handle customer's inquiries over the phone
-Provide world class service for the UK customers

*As a Floorwalker on loan:
-Provide system and product knowledge for the new team members
-Report on their progress to the team leader
-Advise on needed training and workshops to enhance the team's performance

*As a Performance Manager on loan:
-Manage a team of new comers and support their daily operational needs
-Monitor the team's performance and provide information and quality support


Company Details

Vodafone UK (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com.eg

Jan 2013 to Aug 2015 (2 years 7 months)
Customer Care Agent at Xceed

Experience Details

Customer Care Agent

Customer Service/Support

Entry Level

-Handle customer's inquiries over the phone
-Provide world class service for the UAE customers
-Provide system and product knowledge for the new team members


Company Details

Xceed

Cairo, Egypt

N/A

Consumer Services

N/A

Jun 2012 to Jan 2013 (7 months)

Achievements


I have only stayed there for 6 months, however I have helped creating a much more operations system for the Social Media team. With a clearer schedule setting system and information database that can be accessed by anyone and any time, the target achievement had been much easier. And also it help personalizing the customer services efforts to ensure full satisfaction with the services.


I have been assigned several roles while my employment in Vodafone UK. I have worked as support function on loan, that I assist the new comers with all the system and product knowledge needed to provide the world class customer experience that Vodafone is known for. Afterwards, I have worked as a team leader on loan. in which I have helped my team to become the 2nd team on the floor in the customer satisfaction survey percentage, after they have started with the last team, out of 13 teams.


Education

BA in Chinese Language

Education Details

BA

Chinese Language, English Language

Faculty of Al-alsun, Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Faculty of Al-alsun, Ain Shams University
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

El Hadad High Scool for Girls

Egypt

2008

A / Excellent / 85 -100%

N/A

El Hadad High Scool for Girls
2008
This profile is fresh!
Last update 3 days ago.

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Profile Skills and Keywords

AdministrationAdobe PhotoshopArabicBritish CouncilChinese LanguageConsumer ServicesCustomer Care AgentCustomer ServiceCustomer ServicesEducationEnglishEnglish LanguageHandles StressHard WorkerHuman ResourcesInteractiveInternational Account AdvisorMandarinMicrosoft OfficePresenterProblem SolverSocial MediaSocial Media SpecialistSupportTalent Assessment SpecialistTalent ManagmentTelecommunicationsVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Mandarin

Mandarin

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Beginner

: Medium

:

Less than 1 year

Fields of Expertise

Customer Services

Customer Services

: Expert

: High

:

1-3 years

Social Media

Social Media

: Intermediate

: High

:

Less than 1 year

Talent Managment

Talent Managment

: Beginner

: High

:

Less than 1 year

Key Skills

Hard worker, Presenter, Problem Solver, Handles Stress, Interactive

Online Presence

www.linkedin.com/in/amira-a-amin

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