Basic Info

Amira Al Ramly

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Sales and Service Officer at HSBC

Experience Details

Sales and Service Officer

Banking

Experienced (Non-Manager)

Sales and service officer, HSBC Egypt:

• A customer facing role with advance and personal banking customer.
• Professionalism, consumer focus and understanding fundamentals of service
To contribute to the RBWM (retail banking wealth management) Growth and development.
• Upgrading existing HSBC customer to other prepositions.


Company Details

HSBC

Giza, Egypt, Egypt

More than 1000 employees

Banking

WWW.HSBC.COM.EG

Sep 2015 to Feb 2016 (5 months)
Customer Experience Expert at VFS Tasheel International

Experience Details

Customer Experience Expert

Customer Service/Support

Experienced (Non-Manager)

• Document scrutiny and collection for visa processing.
• Handling applicants queries personally or via e-mail.
• Auditing the visa application and the applicant’s papers to make sure that its ready to be delivered to the Saudi Embassy.


Company Details

VFS Tasheel International (multinational)

Cairo, Egypt

More than 1000 employees

Travel and Tourism

www.vfstasheel.com

Apr 2014 to Feb 2015 (10 months)
Tele-marketer at Centro global solutions

Experience Details

Tele-marketer

Marketing/PR/Advertising

Experienced (Non-Manager)

Tele-marketing and Sales representative, Centro Global Solutions:
The SCAP project (senior care awareness program)

• Calling senior citizens and promoting medical instruments.
• Interacting with multiple online systems while speaking with patients and building rapport.
• Making patients interested in the products we can help them receive.


Matrix project (Google adwords)

• Calling business owners all over the US; marketing for our company’s advertising programs where they invest money to be on the first page of Google.com.


Company Details

Centro global solutions

Cairo, Egypt

501-1000 employees

Marketing and Advertising

centroglobalsolutions.com

Mar 2013 to Dec 2013 (9 months)
Travel consultant at Expedia Canada

Experience Details

Travel consultant

Sales/Retail

Experienced (Non-Manager)

1- arrange flights, travel accommodations, transportation.
2- convincing the customer with combining a good package and getting a good deal.
3-using a secured system to proceed with payments.
4- advising the customer with the kind of visa he/she needs.
5- sending the ticket by E-mail to the customer.
6- motivating the customer for her/his trip and for dealing with us one more time.


Company Details

Expedia Canada (multinational)

Cairo, Egypt

More then 1000 employees

Travel and Tourism

www.expedia.ca

Sep 2012 to Mar 2013 (6 months)

Education

College Diploma in Marketing

Education Details

College Diploma

Marketing

American University in Cairo (AUC), Egypt

A / Excellent / 85 -100%

N/A

N/A

American University in Cairo (AUC)
2014 - 2015
BSc in business administration

Education Details

BSc

business administration, business

Faculty of commerce english section cairo university, Egypt

C / Good / 65 - 75%

Marketing, human resources, insurance, international business, commercial law, financial accounting, banking , organizational behavior, statistics, math, management, planning and conrolling, etc,.

40 subjects, finance, accounting, and business related.

Faculty of commerce english section cairo university
2008 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

orouba language school

Egypt

2008

A / Excellent / 85 -100%

N/A

orouba language school
2008

Certifications

Certificate details

Tico (travel industry council ontrio)

Sep 2012

N/A

N/A

N/A

travel industry council ontario

N/A

Training and Courses

banking at NSGB
Jul 2009

Training/Course Details

banking

Jul 2009

NSGB

training for a whole month in the national societe generale bank

Training/Course Details

auditing

Aug 2009

khalda petroleum company

N/A

Training/Course Details

finance

Jul 2010

khalda petroleum company

N/A

This profile is fresh!
Last update 17 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicAuditingBankingBusinessBusiness AdministrationBusiness DevelopmentCreativeCreativityCustomer Experience ExpertCustomer ServiceDubaiEnglishExpedia CanadaFinanceFlexibleFrenchFriends ShowGoing OutHard WorkerHebtaMarketingMarketing And AdvertisingMicrosoft PowerPointMicrosoft WordMusicMy FamilyMy FianceMy FriendsMy LifeRetailSalesSales And Service OfficerSocialSupportSupportiveTele-marketerThe SeaTico (travel Industry Council Ontrio)Travel And TourismTravel ConsultantVFS Tasheel International

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Tools and Technologies

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

Less than 1 year

Sales

Sales

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

3-5 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: High

:

1-3 years

Fields of Expertise

banking

banking

: Expert

: Extreme - I love it!

:

Less than 1 year

sales

sales

: Expert

: Little

:

Less than 1 year

customer service

customer service

: Expert

: Little

:

Less than 1 year

Marketing

Marketing

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Creative, Flexible / Adaptive, Social, Supportive

Online Presence

http://www.linkedin.com/profile/view?id=199762034&trk=nav_responsive_tab_profilehttps://www.facebook.com/FCES2011#!/amiraalramlyhttps://twitter.com/MiRo0zzZ

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