Basic Info

Amira mohammed

1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Service Representative at Vodafone UK

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

-Support British, Scotch and Irish Customers.
- Obtain details of complaints, Contact customers to notify them of claim investigation results or any planned adjustments.
- Resolve billing complaints, Confer with customers by telephone to provide information about products or Services.


Company Details

Vodafone UK (multinational)

6th of October City, Egypt

More than 1000 employees

Consumer Services

N/A

Dec 2014 to Jan 2016 (1 year 1 month)

Achievements


1- Best Graduation Research in the field of international Relations 2013 2-TOP Performance acknowledgment Certificate 3-thank you certificate from Vodafone UK

Education

Bachelor in Faculty of Economics & Political Science

Education Details

Bachelor

Faculty of Economics & Political Science, Political Science

Cairo University, Egypt

C / Good / 65 - 75%

Political systems Foreign Policy International Relations Public Administration Economics

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

• Om-Almomnen Secondary School for Girls

Egypt

2008

A / Excellent / 85 -100%

N/A

• Om-Almomnen Secondary School for Girls
2008

Certifications

Certificate details

Strategic career managent

Aug 2016

N/A

N/A

N/A

Empire state college

N/A

Training and Courses

Training/Course Details

Soft Skills & Cultural Diversity

Oct 2014

Vodafone Egypt

N/A

Training/Course Details

Business English

Nov 2015

Berlitz Language School

N/A

Training/Course Details

Strategic Career Management

Jun 2016

State empire College

the course is mainly about learning how to think strategically and professionally about your career self-management. also develop an objective, external view of your marketable skills as a solid foundation for building a strong career brand.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness EnglishCommunication SkillsComputer SkillsConsumer ServicesCritical ThinkingCustomer ServiceCustomer Service RepresentativeDancingDetails-orientedEnglishFaculty Of Economics & Political ScienceFrenchHard WorkerInteractiveLanguagesLeadership SkillsMicrosoft PackageOrganizerPlannerPolitical ScienceReadingSoft Skills & Cultural DiversityStrategic Career ManagementStrategic Career ManagentSupportVodafone UK

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft package

Microsoft package

: Intermediate

: High

:

1-3 years

Fields of Expertise

Critical Thinking

Critical Thinking

: Intermediate

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Intermediate

: High

:

3-5 years

Communication Skills

Communication Skills

: Intermediate

: Extreme - I love it!

:

1-3 years

Leadership Skills

Leadership Skills

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Planner, Hard worker, Organizer, Details-oriented, Interactive

hey there :D

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