Basic Info

Amira mohammed

3 years

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Telemarketing team leader at Centro Global Solutions

Experience Details

Telemarketing team leader

Marketing/PR/Advertising

Experienced (Non-Manager)

the company main domain is marketing medical products to senior US citizens in association with national governmental insurance authority in usa


Company Details

Centro Global Solutions (multinational)

Cairo, Egypt

More than 1000 employees

Cosmetics

N/A

Jun 2017 to present (7 months)
Customer Service Representative at Teleperformance Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

senior Customer Service agent in DU account serving only premium English Customers, handling their
complaints and replying to their inquiries


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Aug 2016 to May 2017 (9 months)
Customer Service Representative at Vodafone UK

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Provide financial support for various Customers in United Kingdom including British, Irish & Scottish
customers
Managed over 90 customers on daily basis, handling billing complaints, interface with employees across
multiple departments, providing supervisors with customers feedback and conducting action plans


Company Details

Vodafone UK (multinational)

Egypt

More than 1000 employees

Telecommunications

N/A

Oct 2015 to May 2016 (7 months)
Collection representative at Raya Holding

Experience Details

Collection representative

Customer Service/Support

Entry Level

Provide financial support for various national and foreign Customers located in United Arab Emirates,
managed over 100 customers on daily basis, preparing documentation, and managing customer database,
interfacing with employees across multiple departments, ensuring efficient delivery for information,
providing knowledge & support to new employees. Address client inquires, providing account information &
facilitating collection process


Company Details

Raya Holding

Cairo, Egypt

More than 1000 employees

Telecommunications

N/A

Nov 2014 to Sep 2015 (10 months)

Achievements


Received thank you certificate for the active and valuable contribution in training period
Maintained top performance record with highest customer satisfaction



Joined "golden calls" record after 3 months of joining operations
Received Top performance Certificate as a top Quality achiever
Honored with " Thank you Email" from senior management along with free vouchers in
recognition of strong performance and dedication to productivity
Provided knowledge & Technical support for 24 recently joined representatives
Recommended by senior management to be promoted as one of top 10 agents in operations


1- Best Graduation Research in the field of international Relations 2013 2-TOP Performance acknowledgment Certificate 3-thank you certificate from Vodafone UK

Education

Bachelor in Faculty of Economics & Political Science

Education Details

Bachelor

Faculty of Economics & Political Science, Political Science

Cairo University, Egypt

C / Good / 65 - 75%

Political systems Foreign Policy International Relations Public Administration Economics

N/A

Cairo University
2009 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

• Om-Almomnen Secondary School for Girls

Egypt

2008

A / Excellent / 85 -100%

N/A

• Om-Almomnen Secondary School for Girls
2008

Certifications

Certificate details

Strategic career managent

Aug 2016

99.4 out of 100

https://www.coursera.org/account/accomplishments/records/79LXD3K95ML2

N/A

Empire state college

The course Tackled subjects like

Career Planning
Work Values
Career Branding
Self Management
Self Marketing

Certificate details

Organizational Management

Aug 2016

100 out of 100

https://www.coursera.org/account/accomplishments/records/PWJ6M3MBC9UG

N/A

University of Illinois

The course tackles subjects like
Strategic leadership and management
individual decision making
Group Decision Making
Managing Motivation

Certificate details

Applications of Everyday Leadership

Dec 2016

92 out of 100

https://www.coursera.org/account/accomplishments/certificate/YP643T4GBQBR

N/A

University of Illinois

The Course Tackled subjects like

Negotiations
Performance Management
Conflict Management

Certificate details

Work Smarter, Not Harder: Time Management for Personal & Professional Productivity

Mar 2017

93.8 out of 100

https://www.coursera.org/account/accomplishments/certificate/64D85X5QS4ZQ

N/A

UCI Division of Continuing Education

course Tackled Subjects like

Time Management
Prioritizing
Multi- Tasking

Training and Courses

Training/Course Details

Soft Skills & Cultural Diversity

Oct 2014

Vodafone Egypt

N/A

Training/Course Details

Business English

Nov 2015

Berlitz Language School

N/A

Training/Course Details

Strategic Career Management

Jun 2016

State empire College

the course is mainly about learning how to think strategically and professionally about your career self-management. also develop an objective, external view of your marketable skills as a solid foundation for building a strong career brand.

Training/Course Details

Human Resources Management

May 2017

University of minnesota

Human Resources management full specialization

Jobseeker photo

Profile Skills and Keywords

Applications Of Everyday LeadershipArabicBusiness EnglishCentro Global SolutionsCollection RepresentativeCommunication SkillsComputer SkillsCosmeticsCritical ThinkingCustomer ServiceCustomer Service RepresentativeDancingDetails-orientedEnglishFaculty Of Economics & Political ScienceFrenchHard WorkerHuman Resources ManagementInteractiveLanguagesLeadership SkillsMarketingMicrosoft ExcelMicrosoft OutlookMicrosoft WordOrganizational ManagementOrganizerPlannerPolitical ScienceReadingSoft Skills & Cultural DiversityStrategic Career ManagementStrategic Career ManagentSupportTelecommunicationsTelemarketing Team LeaderTeleperformance EgyptVodafone UKWork Smarter, Not Harder: Time Management For Personal & Professional Productivity

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Word

Microsoft Word

: Advanced

: Medium

:

1-3 years

Microsoft Excel

Microsoft Excel

: Intermediate

: Medium

:

1-3 years

Microsoft Outlook

Microsoft Outlook

: Intermediate

: Medium

:

1-3 years

Fields of Expertise

Critical Thinking

Critical Thinking

: Advanced

: Extreme - I love it!

:

1-3 years

Computer Skills

Computer Skills

: Advanced

: High

:

1-3 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Leadership Skills

Leadership Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Planner, Hard worker, Organizer, Details-oriented, Interactive

hey there :D

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