AE

Amira Essam

Senior Manager

Work Experience

  • Senior Manager

    Concentrix + Webhelp

    Jun 2024 - Nov 2024 -5 months

    • Job Details:Evaluating employee performance, giving constructive feedback, overseeing employees, and implementing procedures to improve productivity.

  • Supervisor (Team Manager)

    Webhelp

    May 2023 - Jun 2024 -1 yr, 1 month

    • Job Details:Team lead and supervision, setting strategy and monitoring progress towards goals, coaching techniques to improve team performance.

  • Global Quality Analyst

    Webhelp

    Mar 2023 - May 2023 -2 months

    • Job Details:Monitoring employee performance, delivering quality coaching sessions globally, supporting global sites.

  • SME (Support Function)

    Webhelp

    Aug 2022 - Apr 2023 -8 months

    • Job Details:Presenting and delivering knowledge, conducting training sessions, preparing PowerPoint presentations.

    • Education

    • Bachelor's Degree in Commerce

      Mansoura University

      Jan 2002 - Jan 2006 - 4 yr

    Skills

    • Microsoft Powerpoint
    • Microsoft Excel
    • Microsoft Word
    • Communication skills
    • Interpersonal skills
    • Leadership
    • Problem Solving
    • Time Management
    • Team Work
    • Work Ethic
    View More

    Languages

    • English

      Beginner

    • Arabic

      Beginner

    • French

      Beginner
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