Basic Info

Amir Adib

14 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Territory Manager at NCR

Experience Details

Territory Manager

Operations/Management

Manager

Head of Operation NCR EGYPT for customer Support Services Engineer Team
•The Territory Manager provides management and coaching support to employees in a designated district within an area in order to meet customer Service Level Agreements (SLA).
•Effectively manages all district activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction.
•The Territory Manager is responsible for developing employees, promoting teamwork, and fostering open and effective communications.
•Effectively controls expenses and assigned assets.
•The Territory Manager must work effectively with other organizations and individuals.


Company Details

NCR

Cairo, Egypt

N/A

Banking, Computer Hardware, Information Technology Services

www.ncr.com

Jan 2012 to present (5 years 9 months)
Assistant Field Service Manager (AFSM) at NCR

Experience Details

Assistant Field Service Manager (AFSM)

Operations/Management

Manager

•Responsible for overall management of NCR’s (NCR’s & Third party contractors) under a
managed services contract.
•Act as NCR single point of contact for the services accountability and performance.
•Responsible for the strategic long-term relationship including the contract renewal process.


Company Details

NCR

Cairo, Egypt

N/A

Banking, Computer Hardware, Information Technology Services

www.ncr.com

Jan 2011 to Dec 2011 (11 months)
Team Lead at NCR

Experience Details

Team Lead

Operations/Management

Experienced (Non-Manager)

•Leadership skills, persuasive and able to gain support & commitment (internal & external
teams). Also able to motivate others to action.
•Leading a team of 55 Engineer for supporting NCR ATM’s and Point of Sale.
•Strong ability to multi-task and troubleshoot multiple problems simultaneously.
•Ability to develop and implement efficient and effective operational processes.


Company Details

NCR

Cairo, Egypt

More than 1000 employees

Banking, Computer Hardware, Information Technology Services

www.ncr.com

Aug 2006 to Dec 2010 (4 years 4 months)
Customer support Engineer at NCR

Experience Details

Customer support Engineer

Operations/Management, Customer Service/Support

Entry Level

•UNIX Operating System.
•UNIX Installation and System Administration.
•UNIX operating system Trouble shooting.
•Networking Hardware Design & Implementation for LAN &WAN.
•TCP/IP, NetBIOS and NetBEUI Protocol.
•Router and switch configuration.
•LAN&WAN Environment.
•Hardware Maintenance for servers, mini-computer & System (AT&T –NCR products).
•Hardware and software maintenance for ATM machines.
•Hardware Maintenance for Terminals, Workstations, Line Printers, Matrix Printers, Modems,
•Monitors, Hubs and PC’s.
•Hardware & Software Installation and maintenance for Retail Systems.
•Good knowledge with scanning modules.


Company Details

NCR

Cairo, Egypt

More than 1000 employees

Banking, Computer Hardware, Information Technology Services

www.ncr.com

Jul 2000 to Jul 2006 (6 years)

Achievements


•Ability to influence others to achieve results. •Ability to manage in a matrix environment •Excellent Customer Care skills. •Problem solving skills.

Education

BSc. in Engineering, Electrical Department, Computer & Control Section

Education Details

BSc.

Engineering, Electrical Department, Computer & Control Section

Assiut University, Egypt

Not specified

Computer & Control Section

N/A

Assiut University
1995 - 2000
BSc in Electrical Engineer

Education Details

BSc

Electrical Engineer

Assuit University, Egypt

Not specified

Electronics ,Computer & Control Section

N/A

Assuit University
1995 - 2000

Certifications

Certificate details

Yellow Belt Certification

May 2012

N/A

N/A

N/A

NCR

N/A

Training and Courses

Training/Course Details

Unix Administration

Mar 2001

NCR

N/A

Training/Course Details

NCR ATM Expert certification

Nov 2011

NCR

N/A

This profile is not updated!
Last update more than 4 months ago.

Jobseeker photo

Profile Skills and Keywords

ATM IndustryArabicAssistant Field Service Manager (AFSM)BankingBusiness-orientedComputer HardwareCustomer ServiceCustomer Support EngineerElectrical EngineerEngineering, Electrical Department, Computer & Control SectionEnglishFinancial Plan And The Monthly Revenue OutlookFootballFrenchInformation Technology ServicesInteractiveLeaderManagementMicrosoft OfficeNCR ATM Expert CertificationOrganizerPlay StationPresentation SkillsPresenterReadingSupportTeam LeadTerritory ManagerUNIXUnix AdministrationYellow Belt Certification

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Yellow Belt Certification

Yellow Belt Certification

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

UNIX

UNIX

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

ATM industry

ATM industry

: Expert

: Extreme - I love it!

:

More than 7 years

financial plan and the monthly revenue outlook

financial plan and the monthly revenue outlook

: Advanced

: Extreme - I love it!

:

3-5 years

Presentation skills

Presentation skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Key Skills

Leader, Business-oriented, Presenter, Organizer, Interactive

Online Presence

https://eg.linkedin.com/in/amiradibhttps://www.facebook.com/#!/amir.a.ernest

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