KBITAT Amine

IT PROJECT DIRECTOR [PMO Business Unit on CRM, Billing, IVR, Ticketing, Customer Centric, E-shop]Full Time

• Job Details:Leading a team of Functional Project Managers [4 internal & external 2] PMO Multi Directions, analyzing intra-business impacts and validation EndToEnd testing strategy Deployment of top management reporting, risk matrix and workload plan Animation and management of functional workshop and Business Committee (Steering & Invest) PROJECT REFERENCE: Local Loop Unbundling ADSL : 3000 day to DEV - 2,5 years. [Logistics, CRM, POS, Billing, Ticketing, IVR, Offers, Selfcare] Best Produced :  Optimizing the load support ADSL before TTM to 50%  Plan to deploy ADSL Customer Service budget over 5 years up to 40 Million dollars  Increased park testing of 100 to 500 clients B2B and B2C in one month without media  From 14 to 5 days was reduced unbundling period of an eligible customer

SENIOR PROJECT MANAGERFull Time

• Job Details: Integration of ERP's for government institutions, Banking & Insurance Planning, coordination and management of the workload plan of functional consultants Management of internal and external interfaces of project entities Writing and validation of the functional specifications of the specific needs REFERENCE ACCOUNTS : BANKING : ATTIJARIWAFABANK - CREDIT DU MAROC GOVERNEMENT INSTITUES : CASH GENERAL - ADMINISTRATION OF CUSTOMS AND INDIRECT TAXES MINITRY : MINISTRY OF HEALTH UNIVERSITY : UNIVERSITY HASSAN I -SETTAT- INTERNATIONAL : IVORY COST (MINISTRY OF CONSTRUCTION PLANNING AND HOUSING) Best Produced :  1 month is the new deadline for filing the accounting statements of assets (Initially 3 months)