Basic Info

Mahmoud amer

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Voice Network Engineer at Egyptfoods

Experience Details

Voice Network Engineer

IT/Software Development

Experienced (Non-Manager)

Configure and administer company networks (LAN)
.Set up VLANs and configure 802.(dot)1q trunk on Fast-Ethernet channel between switches
. Configuring VTP, Trunking and Pruning on switched network
. Adding new VLANS in switch Trunk ports
.VLSM, CIDR, Subnetting based on the subnet required
.Network system problem analysis, diagnosis and troubleshooting.
.keep monitor and improve the quality of network services delivery for long-term health of the organization

2.Configure and administer company Cisco Voice
Responsible for the administration, configuration, Moves-Adds-Changes and maintenance for all Cisco VOIP telecommunications systems
-Cisco IPT based on CallManager (CUCM).
-SRST (Survivable Remote Site Telephony).
-Voice Gateways
- Cisco Unified Contact Center Express (UCCX).
- Cisco Unity Express (CUE).
- Cisco Unified Communication Manager IM and Presence (IM&P).
- Cisco IOS Voice Protocols based on SCCP, SIP, MGCP and H.323.


Company Details

Egyptfoods

menoufia, Egypt

101-500 employees

Food and Beverage Production

egyptfoodsgroup.com

Nov 2015 to present (1 year 1 month)
Voice Network Engineer at Demo Distribution

Experience Details

Voice Network Engineer

IT/Software Development

Experienced (Non-Manager)

1. Responsible for all voice and network cases for our Customers
2. Provides technical advisory to customer

Product Experience
1.VoIP (Avaya IP office )
2. Switching ( hp 2920 l3 Switch, HP 2915 Switch , HP 1810 Switch ,Cisco Catalyst 3560 , Cisco Catalyst 2960 )
3. wireless ( HP 560 802.11ac,MSM-802.11 )
4.security (FortiGate 60D , FortiGate 90D) (intermediate experience)
• Vmware workstation, Vmware ESXi (intermediate experience)


Company Details

Demo Distribution

Maadi, Cairo, Egypt

11-50 employees

Computer Networking , Information Technology Services

N/A

Jun 2015 to Nov 2015 (5 months)
IT Specialist at Warda tex

Experience Details

IT Specialist

Installation/Maintenance/Repair

Entry Level

1.Troubleshoot with PC hardware, startup, networking problems, installation
cameras
2. Formatting, Loading Operating System and Software Installations
3. Provided Wireless network design
4. Administrated Microsoft domain services including Active Directory, GPO, user
accounts, shares, security permissions, DHCP
6. Planning & deployment of small to medium size LAN with various operating
systems


Company Details

Warda tex

10th of Ramadan, Egypt

101-500 employees

Textile and Clothing

N/A

Jan 2015 to Apr 2015 (3 months)
Adsl technical support at TE-Data

Experience Details

Adsl technical support

IT/Software Development

Entry Level

1.Troubleshooting & Solving various problems and issues facing ADSL clients
2. Instructing clients through step-by-step procedures to overcome network and
router configuration mistakes.
3. Configure of all types of ADSL routers.
4. Handling angry customers.
5. Configuration of ADSL routers and modems


Company Details

TE-Data (multinational)

Dokki, Giza, Egypt

501-1000 employees

Computer Networking

N/A

Nov 2014 to Jan 2015 (2 months)

Achievements


1.Configure and administer company networks (LAN)
.Set up VLANs and configure 802.(dot)1q trunk on Fast-Ethernet channel between switches
. Configuring VTP, Trunking and Pruning on switched network
. Adding new VLANS in switch Trunk ports
.VLSM, CIDR, Subnetting based on the subnet required
.Network system problem analysis, diagnosis and troubleshooting.
.keep monitor and improve the quality of network services delivery for long-term health of the organization

2.Configure and administer company Cisco Voice
Responsible for the administration, configuration, Moves-Adds-Changes and maintenance for all Cisco VOIP telecommunications systems
-Cisco IPT based on CallManager (CUCM).
-SRST (Survivable Remote Site Telephony).
-Voice Gateways
- Cisco Unity Express (CUE).
- Cisco Unified Communication Manager IM and Presence (IM&P).
- Cisco IOS Voice Protocols based on SCCP, SIP, MGCP and H.323.



1. Responsible for all voice and network cases for our Customers
2. Provides technical advisory to customer

Product Experience
1.VoIP (Avaya IP office )
2. Switching ( hp 2920 l3 Switch, HP 2915 Switch , HP 1810 Switch ,Cisco Catalyst 3560 , Cisco Catalyst 2960 )
3. wireless ( HP 560 802.11ac,MSM-802.11 )
4.security (FortiGate 60D , FortiGate 90D) (intermediate experience)
• Vmware workstation, Vmware ESXi (intermediate experience)



1.Troubleshoot with PC hardware, startup, networking problems, installation
cameras
2. Formatting, Loading Operating System and Software Installations
3. Provided Wireless network design
4. Administrated Microsoft domain services including Active Directory, GPO, user
accounts, shares, security permissions, DHCP
6. Planning & deployment of small to medium size LAN with various operating
systems


1.Troubleshooting & Solving various problems and issues facing ADSL clients
2. Instructing clients through step-by-step procedures to overcome network and
router configuration mistakes.
3. Configure of all types of ADSL routers.
4. Handling angry customers.
5. Configuration of ADSL routers and modems


Education

B.SC in Computer networks

Education Details

B.SC

Computer networks , software development

Faculty of Computers and Information, Egypt

C / Good / 65 - 75%

c++ java database SQL operating system computer architecture Cisco networks mobile communication Augmented reality algorithms maths

N/A

Faculty of Computers and Information
2007 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

el ithad school

Egypt

2007

A / Excellent / 85 -100%

N/A

el ithad school
2007

Certifications

CCNA
Jan 2013

Certificate details

CCNA

Jan 2013

996 out of 1000

N/A

N/A

N/A

CCNP Routing
Oct 2014

Certificate details

CCNP Routing

Oct 2014

N/A

N/A

N/A

N/A

Certificate details

VMware Certified Associate ­Data Center Virtualization

Nov 2013

N/A

N/A

N/A

N/A

Certificate details

VMware Certified Associate Cloud

Nov 2013

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

CCNP switching

Feb 2015

Selfstudy

N/A

Training/Course Details

CCNA Collaboration

Oct 2015

Selfstudy

N/A

Training/Course Details

MCSA

Sep 2015

Selfstudy

N/A

Training/Course Details

CIPTV1

Jan 2016

learnoverip

N/A

Training/Course Details

CCNA DataCenter

Apr 2016

Selfstudy

N/A

Training/Course Details

CCNA DataCenter

Apr 2016

Selfstudy

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

Adsl Technical SupportArabicCCNACCNA CollaborationCCNA DataCenterCCNP RoutingCCNP SwitchingCIPTV1CISCO CollaborationCISCO VoiceCisco Call ManagerCisco PrimeCisco RoutersCisco RoutingCisco SwitchesCisco SwitchingCisco TechnologiesCommunicatorComputer NetworkingComputer NetworksDetails-orientedEnglishFood And Beverage ProductionFootballHard WorkerHelping Other PoepleITIT SpecialistInformation Technology ServicesInstallationMCSAMaintenanceMicrosoft Windwos ServerPRTGPresenterReadingRepairSoftware DevelopmentTE-DataTeam PlayerTextile And ClothingTravellingUnified CommunicationVMwareVMware Certified Associate CloudVMware Certified Associate Data Center VirtualizationVoice Network EngineerWinning Any Competitions I.e. ChessWireshark

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

PRTG

PRTG

: Advanced

: Extreme - I love it!

:

Less than 1 year

Cisco Switches

Cisco Switches

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco Routers

Cisco Routers

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco Voice

Cisco Voice

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco Collaboration

Cisco Collaboration

: Intermediate

: Extreme - I love it!

:

1-3 years

Cisco Prime

Cisco Prime

: Intermediate

: Extreme - I love it!

:

Less than 1 year

wireshark

wireshark

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Cisco Switching

Cisco Switching

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco Technologies

Cisco Technologies

: Advanced

: Extreme - I love it!

:

1-3 years

Cisco Routing

Cisco Routing

: Intermediate

: Extreme - I love it!

:

1-3 years

CISCO Collaboration

CISCO Collaboration

: Intermediate

: Extreme - I love it!

:

1-3 years

CISCO Voice

CISCO Voice

: Intermediate

: Extreme - I love it!

:

1-3 years

VMware

VMware

: Intermediate

: Extreme - I love it!

:

1-3 years

Microsoft windwos server

Microsoft windwos server

: Intermediate

: High

:

1-3 years

cisco call manager

cisco call manager

: Intermediate

: Extreme - I love it!

:

1-3 years

unified communication

unified communication

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Communicator, Hard worker, Presenter, Details-oriented, Team Player

Online Presence

    Public Profile         https://eg.linkedin.com/in/mahmood-samy

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