Ameer unnisa

Work Experience

HCL Tech

May 2023 - Present -2 yrs

India

Job Details:Led technical support teams to resolve complex IT issues, ensuring high-quality service delivery. Provided software and hardware support across global locations, maintaining 99% issue resolution within SLAs. Trained and mentored junior analysts, improving team efficiency by 20%. Implemented AI-powered automation to reduce ticket resolution time by 30%. Coordinated with cross-functional teams for seamless IT infrastructure maintenance.

Asheghar Digimentors

Jan 2021 - Mar 2022 -1 yr, 2 months

India

Job Details:Managed accounts payable and receivable, prepared budgets, and verified invoices. Assisted in financial reporting, data entry, and transaction processing. Coordinated banking tasks and administrative support functions.

APTECH Institute, Tolichowki

Jan 2018 - Apr 2019 -1 yr, 3 months

India

Job Details:Provided administrative support, scheduled appointments, and managed customer relations. Organized files, records, and documentation for smooth business operations.

International Degree & Junior College, Shaikpet

May 2015 - May 2025 -10 yrs

India

Job Details:Performed data entry and multilingual administrative support. Managed document processing and ensured data accuracy.

Bachelor's Degree in Information Technology
Minia University
Bachelor's Degree in Computers
Bachelor's Degree in Computer Science Engineering
B.J.R. Government Junior College (Girls)
Bachelor's Degree
St. Rose Mary High School