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Ahmed Magdy Attour

CRM Administrator at Nileair Airlines

Cairo, Egypt
  • ITIL
  • Microsoft Windows
  • ITIL
  • Business Planning
  • Microsoft Server

Work Experience

  • CRM Administrator at Nileair Airlines

    Feb 2016 to present · 2 Years 11 Months
  • Professional Services Engineer at Future Systems

    Nov 2014 to Jan 2016 · 1 Years 6 Months
  • • IT network administrator and support engineer at Global Contact Center

    Aug 2013 to Nov 2014 · 1 Years 1 Months
  • IT Clerk at Maritim Jolie Ville Golf & Resort Sharm El Sheikh

    Mar 2013 to Aug 2013 · 6 Months

Education

  • Bsc in Communications and Electronics Engineering Dept.

    Egyptian Aviation Academy - Egypt 2006 to 2012 · 6 Years

Skills
Tools and Fields of Expertise

  • ITIL
  • Microsoft Windows
  • ITIL
  • Business Planning
  • Microsoft Server
  • Windows Server
  • Call Center IT
  • Networks
  • VMWare
  • Service Management
  • Cisco Call Manager
  • Project Management
  • Business Development
  • VM Ware
  • Salesforce
  • Airlines IT
  • CUCM
  • SQL
  • hotels IT
  • Microsoft SQL Server
  • Primavera
  • Firewalls
  • Amadeus DCS
  • IQSMS

Languages

  • English

    Advanced
  • Arabic

    Fluent

Training & Certifications

  • Integrated Safety, Quality and Risk Management solution (IQ SMS) Administration Training.

    ASQS Vienna · 2016
  • • Amadeus Security Management Training

    Nileair · 2016
  • • Administrator Essentials For Salesforce Administrators (ADM201)

    koenig India · 2016
  • ITIL V3 Foundation

    2014
  • ITIL Foundation

    IT Egypt Corp · 2014
  • Project Planning and Control Techniques

    AUC · 2014
  • Mobile package (GSM, UMTS, CDMA, GPRS, LTE)

    Egypt Telecom · 2012
  • CCNA

    IT Academy · 2010
  • Practical Training

    Egypt Air · 2009
  • Java Concepts

    information systems institute of ministry of defense · 2008