Basic Info

Amany Qassem

More than 15 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Publishing Editor (Customer Relations Team Leader) at Hindawi Publishing Corporation

Experience Details

Publishing Editor (Customer Relations Team Leader)

Administration, Customer Service/Support, Project/Program Management

Manager

- Adding new journals to the system.
- Monitoring the review process of the manuscripts submitted to our journals.
- Following up irregular cases with staff members.
- Carrying out performance appraisal for team members.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com/

Oct 2009 to present (7 years 9 months)
Technical Writer at ITWorx

Experience Details

Technical Writer

IT/Software Development

Entry Level

- Preparing all technical documents related to software developed in the company.
- Translating proposals and marketing materials.


Company Details

ITWorx (multinational)

Cairo, Egypt

501-1000 employees

Information Technology Services, Computer Hardware

www.itworx.com

Mar 2009 to Oct 2009 (7 months)
Team Leader, Subscriptions Dept., Senior Editorial Staff, Internal Auditor at Hindawi Publishing Corporation

Experience Details

Team Leader, Subscriptions Dept., Senior Editorial Staff, Internal Auditor

Administration, Customer Service/Support

Manager

- Monitoring the review process of the manuscripts submitted to our journals.
- Monitoring the renewal percentage of subscribers as well as book sales achieving the annual target.
- Monitoring shipments to make sure that all journals issues are sent out to customers on time.
- Following up the handling of customers’ complaints.
- Following up electronic faxes service.
- Participating in performing the annual internal audit plan of the company.
- Carrying out performance appraisal for team members.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com

Apr 2007 to Feb 2009 (1 year 10 months)
Team Leader, Subscriptions Dept. at Hindawi Publishing Corporation

Experience Details

Team Leader, Subscriptions Dept.

Administration, Customer Service/Support

Manager

- Monitoring the renewal percentage of subscribers as well as book sales achieving the annual target.
- Monitoring shipments to make sure that all journals issues are sent out to customers on time.
- Following up the handling of customers’ complaints.
- Carrying out performance appraisal for team members.
- Following up electronic faxes service.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com/

Jan 2005 to Mar 2007 (2 years 2 months)
Team Leader, Administrative Communication Dept. at Hindawi Publishing Corporation

Experience Details

Team Leader, Administrative Communication Dept.

Administration, Customer Service/Support

Manager

- Monitoring the production process of the manuscripts submitted to our journals.
- Following up the payment process of our clients.
- Carrying out performance appraisal for team members.
- Following up electronic faxes service.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

501-1000 employees

Publishing and Printing

http://www.hindawi.com/

Dec 2000 to Dec 2004 (4 years)
Administrative Communication Assistant, Administrative Dept. at Hindawi Publishing Corporation

Experience Details

Administrative Communication Assistant, Administrative Dept.

Customer Service/Support

Entry Level

- Handling communications with authors, editors, and reviewers.
- Handling the payment process with our clients.
- Following up electronic faxes service.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

N/A

Publishing and Printing

http://www.hindawi.com/

Dec 2000 to Dec 2001 (1 year)

Achievements


• Coordinating the transitional period after selling the journal “IJDSN” between with SAGE Publications Ltd. during 2016.
• Coordinating the transitional period after selling the journal “AME” between with SAGE Publications Ltd. during 2014 and 2015.
• Managing “ISRN Journals” Project including the design of its tracking system and website, and managing it after being launched in 2011-2012.
• Managing “Case Reports Journals” Project including the design of its tracking system and website, and managing it after being launched in 2011-2012.


• Participating in the preparation of User Guides for American School of Dubai portal in 2009.
• Preparing the User Guide of Abu Dhabi Judicial Department "ADJD" Portal in 2009 (in both English and Arabic).
• Preparing the User Guide for the Egyptian Ministry of Petroleum portal in 2009 (in Arabic).



• Finalizing a multi-year subscription deal with an Irish Committee including 7 academic institutes.


• Increasing subscriptions revenues with 20% in year 2006.
• Reducing customers' complaints with 75% during the first half of year 2006.


• Selecting and training a large number of employees, 3 of them were promoted to be seniors within 2 years of hiring.

Education

BA in Al-Alsun

Education Details

BA

Al-Alsun

Ain Shams University, Egypt

C / Good / 65 - 75%

English Literature

My second Language was Italian

Ain Shams University
1996 - 2000
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Helmeya High School for Girls

Egypt

1996

A / Excellent / 85 -100%

N/A

Al Helmeya High School for Girls
1996

Certifications

Certificate details

ISO 9000:2000 IRCA/IATCA Auditor/Lead Auditor

Apr 2008

N/A

N/A

N/A

TÜV Rheinland Egypt

N/A

Certificate details

Foundation Certificate in Business Administration

Oct 2016

N/A

N/A

N/A

The American University in Cairo (AUC)

N/A

Training and Courses

Training/Course Details

Project Management Professional Certification "PMP" Diploma

Sep 2015

RITI

PMP Diploma

Training/Course Details

Business Administration and Management Certificate

Dec 2015

AUC

Still in Progress

Training/Course Details

NLP Diploma

Jan 2012

Deep Impact

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdministrationAdministrative Communication Assistant, Administrative Dept.Al-AlsunAnalyticalArabicBusiness Administration And Management CertificateComputer HardwareCustomer ServiceCustomer-orientedDutchEnglishFlexibleFoundation Certificate In Business AdministrationISO 9000:2000 IRCA/IATCA Auditor/Lead AuditorITITWorxInformation Technology ServicesInternal AuditingInternetItalianMicrosoft ExcelNLP DiplomaOrganizerProgram ManagementProjectProject Management Professional Certification "PMP" DiplomaPublishing And PrintingPublishing Editor (Customer Relations Team Leader)ReadingSoftware DevelopmentSubscriptionSupportTeam Leader, Administrative Communication Dept.Team Leader, Subscriptions Dept.Team Leader, Subscriptions Dept., Senior Editorial Staff, Internal AuditorTeam PlayerTechnical WriterTechnical WritingThunderBirdTravellingWatching MoviesXML

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Italian

Italian

: Intermediate

: Beginner

: Beginner

: Beginner

Dutch

Dutch

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

ThunderBird

ThunderBird

: Advanced

: High

:

3-5 years

Microsoft Excel

Microsoft Excel

: Intermediate

: High

:

More than 7 years

XML

XML

: Intermediate

: Medium

:

5-7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Subscription

Subscription

: Advanced

: Medium

:

3-5 years

Administration

Administration

: Advanced

: Extreme - I love it!

:

More than 7 years

Technical Writing

Technical Writing

: Intermediate

: Medium

:

Less than 1 year

Internal Auditing

Internal Auditing

: Intermediate

: High

:

3-5 years

Key Skills

Analytical, Customer-oriented, Organizer, Flexible / Adaptive, Team Player

Online Presence

https://eg.linkedin.com/in/amany-qassem-4b869882

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