Basic Info

Amany Hamed

1 year

Cairo, Egypt

High School

Student

Work Experience

Training Officer at Semiramis Intercontinental

Experience Details

Training Officer

Education/Teaching, Training/Instructor

Entry Level

Click to edit position description-Coordinated the IHG Academy
-Created and implemented an inventory and filing system
-Conducted Training Sessions
-Lead the Training Department's Standards Implementation process
-Maintained departmental expenses in line with budget
-Maintained departmental audio visual equipment and training manuals
-Collated attendance and vacation sheets of the training department including summer trainees, permanent, casual members and trainees
-Processed data entry with updates for colleagues’ training on Hotel HR information system
-Founded the computerization of the department’s operational data, increasing employees’ efficiency, accuracy, and overall performance
-Maintained and updated hotel library with full responsibility of books and learning materials
-Communicated with hotel colleagues concerning the implementation of the monthly training calendar
-Managed training sessions with regards to coffee breaks, audio visual equipment, printed materials, and processing attendance
-Collated and analyzed Course Critique forms ensuring forms are issued to, and completed by each delegate upon conclusion of the training programs
-Maintained a positive work environment that supports the annual team members’ satisfaction survey
-Assisted in the compilation and translation of required training material, or IHG collaterals received to help in the transmittal of information to all levels of colleagues, ensuring Brand standards of guest service performance
-Initiated innovative ideas enhancing the overall positive colleague a guest experience
-Solicited feed-back & built relationships to drive continuous improvement in guests and colleagues satisfaction
-Collected, and maintained comprehensive product knowledge
-Assisted in the preparation process of all the standard IHG initiatives/set programs in coordination with all the concerned departments for successful running
-Demonstrated ethical behaviour, confidentiality in conduct of day to day business
-Reported to the Assistant HR Director


Company Details

Semiramis Intercontinental (multinational)

Cairo, Egypt

More than 1000 employees

Hospitality/Hotels

N/A

Jun 2014 to Apr 2015 (10 months)
Front Office Intern (intern) at Kempinski Nile Hotel

Experience Details

Front Office Intern (intern)

Hospitality/Hotels/Food Services

Student

Click to edit position description-Reviewed daily arrivals and prepared Registration Cards.
-Managed room blocking.
-Updated guest profiles.
-Handled "Check In"s.
- Assisted Front Desk Agents during "Check Out"s.
-Handled City Ledger, Credit Cards, and Cash payments.
-Collected daily competition data, compiled reports and communicated them to the concerned parties.
-Generated daily "Credit Limit" reports, and followed up with the guests and the Accounting department.
-Processed paperwork and filed it accordingly.
-Established a filing system to recycle key-card holders.

Received general training in the following departments:

-Guest Relations
-Concierge
-Butler
-Operator
-Housekeeping


Company Details

Kempinski Nile Hotel (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jul 2013 to Sep 2013 (2 months)
Exchange Student at Fairleigh Dickinson University (student activity)

Experience Details

Exchange Student

Education/Teaching, Training/Instructor

Student

Spent two semesters as an Exchange Student majoring in Hospitality Management, Sponsored by American Councils for International Education, Washington, DC.

GPA: 3.9 / 4.0

Community Service :

Cancer walk (10/2012): helped with organizing traffic and parking.
Hospice (10/2012-12/2012): Provided companionship and moral support to patients.

Activities :

Member of the Hotel Society.
Annual Scholarship and Student Benefit event- Marketing Team.


Company Details

Fairleigh Dickinson University (student activity)

New Jersey, United States

N/A

Sep 2012 to Jun 2013 (9 months)
Direct Trainee of GM and Controller (intern) at Arcola Country Club

Experience Details

Direct Trainee of GM and Controller (intern)

Administration

Student

• Bookkeeping.
• Updating the official website.
• Shadowing the Club House Manager.
• Shadowing the Controller.


Company Details

Arcola Country Club

New Jersey, United States

11-50 employees

Sports, Hospitality/Hotels

N/A

Feb 2013 to Apr 2013 (2 months)
Kitchen Helper (intern) at Kempinski Nile Hotel

Experience Details

Kitchen Helper (intern)

Hospitality/Hotels/Food Services

Student

Pastry Chef Trainee
• Direct trainee of the hotel’s Chocolatier.
• Frequent preparation of items presented in the Chocolate Lounge.


Company Details

Kempinski Nile Hotel (multinational)

Cairo, Egypt

101-500 employees

Hospitality/Hotels

N/A

Jul 2012 to Jul 2012 (1 month)

Education

BS in Tourism and Hotels

Education Details

BS

Tourism and Hotels

Helwan University, Egypt

A / Excellent / 85 -100%

HR, Event Planning, Hospitalit

N/A

Helwan University
2011 - 2016
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Maadi Narmer School

Egypt

2011

A / Excellent / 85 -100%

N/A

Maadi Narmer School
2011

Certifications

TOEFL
Feb 2012

Certificate details

TOEFL

Feb 2012

660 out of 677

N/A

2102446

AMIDEAST

N/A

Training and Courses

Training/Course Details

Critical, Scientific, and Creative Thinking

Oct 2013

IRC, US embassy, Cairo

N/A

Training/Course Details

CV writing

Aug 2014

Semiramis Intercontinental

N/A

Training/Course Details

Difficult Interactions

Apr 2015

Semiramis Intercontinental (Harvard Module)

How to conduct successful work-relations

Training/Course Details

Marketing Essentials

Apr 2015

Semiramis Intercontinental (Harvard Module)

N/A

Training/Course Details

Junior ALMUN

Jan 2009

Cairo University

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationArabicCV WritingChallengesCommunication SkillsCommunicatorCritical, Scientific, And Creative ThinkingCustomer ServiceData EntryDetails-orientedDifficult InteractionsDirect Trainee Of GM And ControllerDivingEnglishExchange StudentFoodFood ServicesFront Office InternGermanHard WorkerHospitalityHotelsHuman Resources (HR)Junior ALMUNKempinski Nile HotelKitchen HelperMarketing EssentialsMicrosoft ExcelMicrosoft OfficeMicrosoft PowerPointMicrosoft WordPRPerfectionPerformingPersistentPresentation SkillsPresenterPublic Relations (PR)ReadingSemiramis IntercontinentalSportsTOEFLTheaterTourism And HotelsTrainingTraining And DevelopmentTraining OfficerTravellingWindows Movie Maker

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

German

German

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Presentation Skills

Presentation Skills

: Expert

: Extreme - I love it!

:

More than 7 years

Data Entry

Data Entry

: Expert

: Medium

:

1-3 years

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

5-7 years

Communication Skills

Communication Skills

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

More than 7 years

Windows Movie Maker

Windows Movie Maker

: Advanced

: Extreme - I love it!

:

1-3 years

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

1-3 years

Human Resources (HR)

Human Resources (HR)

: Intermediate

: Medium

:

Less than 1 year

Public Relations (PR)

Public Relations (PR)

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Theater

Theater

: Expert

: Extreme - I love it!

:

More than 7 years

Hospitality

Hospitality

: Advanced

: Extreme - I love it!

:

3-5 years

Training and Development

Training and Development

: Intermediate

: Extreme - I love it!

:

Less than 1 year

PR

PR

: Beginner

: High

:

Less than 1 year

Key Skills

Communicator, Hard worker, Presenter, Details-oriented, Persistent

Online Presence

https://www.linkedin.com/home?goback=&report;.success=7GmS60AFuuL23sHKFrIMPMiLrqJaVuQV_nE0tri1KRgiXpW1MQRE0TunNzeBJOW-NWeJ4Mycqag_tQWoNigs3yi-rqawlDXv_9NjkiMGcFN8Ht

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