Aaron Robert Madero

Technical SupportFull Time

• Job Details:Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services Gather customer’s information and determine the issue by evaluating and analyzing the symptoms. Research required information using available resources. Identify and escalate priority issues per Client specifications. Redirect problems to appropriate resource. Accurately process and record call transactions using a computer and designated tracking software. Offer alternative solutions where appropriate with the objective of retaining customers’ and clients’ business Organize ideas and communicate oral messages appropriate to listeners and situations. Follow up and make scheduled call backs to customers where necessary Stay current with system information, changes and updates.

Account ManagerFull Time

• Job Details:Motivating and coaching internal sales people on how to achieve business sales targets, Sell product and place customer orders in computer system. Supporting team managers to increase sales through training on sales techniques, Upsell products and services. Develop and coach effective questioning skills to understand a prospects need. Giving feedback on call structure and closing skills through remote listening and side by side coaching. Develop action plans to increase performance and productivity of under-performing individuals. Random call monitoring. Critiquing appointments to ensure quality is maintained.