Basic Info

Ahmed Mohamed

3 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Technical Support Engineer at Vodafone

Experience Details

Technical Support Engineer

Customer Service/Support, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

- Support ADSL Cases ( Cst Side – Network Side )
- Support 3G & Data services
(Network Side – Android – IOS – BB - USB Modems – 3G Routers – MIFI Devices).
- Creating Dslams port configurations in pops.
- Remote support for customers CPE.
- Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs.
- Investigating, diagnosing and solving internet software and networks hardware faults.
- Accountable for establishing and maintaining a satisfactory long-term relationship with customer, managing customer expectations, and contributing to full-cycle customer satisfaction feedback.


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Internet/E-commerce, Information Technology Services

www.vodafone.com.eg

May 2016 to present (7 months)
IT Engineer at Egyption Armed Forces

Experience Details

IT Engineer

IT/Software Development, Installation/Maintenance/Repair

Entry Level

- Installing, Configuring & administering of SQL Server Databases
- Configuring, administering of oracle 10g/11g Databases Client.
- Creating & Editing Databases and schema
- Creating and Managing User Accounts in Active Directory
- Creating, implementing and Developing Test Exams Applications
- Exporting Databases in different formats
- Configuring & Administrating Networks
- Securing Systems & Computers with firewalls and anti-virus software
- Installing and configuring computer hardware, software, systems and networks
- Installing and configuring printers, routers, switches, projectors.
- Investigating, diagnosing and solving computer software and hardware faults
- Repairing equipment and replacing parts


Company Details

Egyption Armed Forces

Egypt

More than 1000 employees

Military

N/A

Jan 2015 to Mar 2016 (1 year 2 months)
Technical Support Agent at TE Data

Experience Details

Technical Support Agent

Customer Service/Support

Entry Level


- Provide support throughout the Case Excellence Process to IT Services Customers
including processing of Customers Calls/Inquiries, Case opening, qualification and
management, troubleshooting and resolution.
- Accountable for establishing and maintaining a satisfactory long-term relationship
with customer, managing customer expectations, and contributing to full-cycle customer
satisfaction feedback.
- Diagnose fault-related cases by effectively utilizing software diagnostics
and other network/product utility programs.
- Provide updates as needed to the customer in order to meet performance objectives.
- Ensure cases are allocated to the most appropriate 'next step' as part of
the case flow process.
- Perform technical escalations in line with company procedure.
- Monitor systems, customer networks and products, and deal with alerts and
events as appropriate.
- Document all troubleshooting and case management actions via the ticketing systems.
- To ensure on time resolution, by escalating to the appropriated experts and
management when necessary.


Company Details

TE Data

Egypt

More than 1000 employees

Internet/E-commerce

N/A

Jun 2014 to Oct 2014 (4 months)
Sales & Marketing at El-Serag for Hardware Equipment

Experience Details

Sales & Marketing

Sales/Retail

Experienced (Non-Manager)

- Finding creative ways for marketing our products.
- Creating creative graphic designs as advertisement Social Media Marketing.
- Finding out who controls the advertising budget in target organizations
and contacting them.
- Explaining the benefits of our products, using statistics
- Offering a price and negotiating around it


Company Details

El-Serag for Hardware Equipment

Egypt

51-100 employees

Computer Hardware, Business Supplies and Equipment

N/A

Jun 2012 to Dec 2012 (6 months)

Education

Bachelor's Degree in Computer science

Education Details

Bachelor's Degree

Computer science

FUTURE ACADEMY, Egypt

C / Good / 65 - 75%

Projects (2014) Graduation Pro

N/A

FUTURE ACADEMY
2010 - 2014
This profile is fresh!
Last update 4 days ago.

Jobseeker photo

Profile Skills and Keywords

ASP.NETActive DirectoryAdaptiveAdobe DreamweaverAnalyticalArabicBusiness DevelopmentBusiness Supplies And EquipmentCCNAChessComputer HardwareComputer ScienceCreativeCustomer ServiceCustomer-orientedE-commerceEnglishFlexibleFootballITIT EngineerInformation Technology (IT)Information Technology ServicesInstallationInternetLinuxMaintenanceMicrosoft OfficeMicrosoft SQL ServerMicrosoft Visual StudioMicrosoft WindowsMilitaryProblem SolverReadingRepairRetailSalesSales & MarketingSoftware DevelopmentSoftware TestingSupportSwimmingSystem AnalysisTechnical SupportTechnical Support AgentTechnical Support EngineerTelecommunicationsVodafoneWeb Development

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Advanced

: Advanced

: Intermediate

: Intermediate

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: High

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Advanced

: High

:

More than 7 years

Maintenance

Maintenance

: Advanced

: Extreme - I love it!

:

1-3 years

Customer Service

Customer Service

: Advanced

: High

:

Less than 1 year

Information Technology (IT)

Information Technology (IT)

: Advanced

: Extreme - I love it!

:

1-3 years

Technical Support

Technical Support

: Advanced

: High

:

1-3 years

Microsoft Visual Studio

Microsoft Visual Studio

: Intermediate

: High

:

Less than 1 year

Adobe Dreamweaver

Adobe Dreamweaver

: Intermediate

: High

:

Less than 1 year

CCNA

CCNA

: Intermediate

: High

:

1-3 years

ASP.NET

ASP.NET

: Intermediate

: High

:

Less than 1 year

Software Development

Software Development

: Intermediate

: High

:

1-3 years

Linux

Linux

: Intermediate

: High

:

1-3 years

active Directory

active Directory

: Intermediate

: High

:

1-3 years

Microsoft SQL Server

Microsoft SQL Server

: Intermediate

: High

:

Less than 1 year

Web Development

Web Development

: Intermediate

: Medium

:

Less than 1 year

Software Testing

Software Testing

: Intermediate

: Medium

:

Less than 1 year

System Analysis

System Analysis

: Intermediate

: Medium

:

Less than 1 year

Fields of Expertise

Sales & Marketing

Sales & Marketing

: Advanced

: High

:

Less than 1 year

Technical Support

Technical Support

: Advanced

: High

:

Less than 1 year

IT Engineer

IT Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Customer-oriented, Creative, Problem Solver, Flexible / Adaptive

Online Presence

https://www.linkedin.com/in/am15cshttps://www.facebook.com/profile.php?id=100011423967560http://amcs15.strikingly.com/

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