Basic Info

Al-Zahraa Abdel-Maksoud

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Agent Call Canter at National Bank Of Egypt

Experience Details

Agent Call Canter

Banking, Customer Service/Support

Experienced (Non-Manager)

I want job which needs skills and somewhat complicated to make the challenge to me and needs listening to customers problems and needs that I try hardly to solve it and make the customer feel happy about the institution's service level and it's what I need.

My qualifications are concentration, patience, good listening and be accurate in my information.


Company Details

National Bank Of Egypt

Cairo, Egypt

More than 1000 employees

Banking

www.nbe.com.eg

Dec 2015 to Nov 2016 (11 months)

Achievements


I had achievements as Agent Call Canter at National Bank Of Egypt that I gained a good experience in banking matters and it was the first time to me to get the difference between the types of cards and accounts and it are matters which I loved so much. I want to gain a more experience in more of banking fields.
And what made me feel happy really when I end the call with customer and I felt that he satisfied about the service was provided to him and thanked me for that. It's really make me feel happy.


I had achievements in university that I learned that not study hard was enough to get success but it also needed your skills in writing the question's answer to get the final answer in what the doctor needed it. I had achievements in school that I know what it's meaning to study hard and succeeded in it. It might the success wasn't as I wanted but it stilled success. I had achievements learning how to cook every thing. I like to cook and eat what I cooked, It's really delight thing to do that.

Education

Bachelor's Degree in Accounting

Education Details

Bachelor's Degree

Accounting

Ain Shams University, Egypt

Not specified

Accounting, Economy, Math, Administration.

It was the hardest Period in my life but it passed like anything.

Ain Shams University
2010 - 2014
High School - Thanaweya Amma

High School Details

Thanaweya Amma

nabawya mousa

Egypt

2009

A / Excellent / 85 -100%

I think It was the best period in my life when I studied hard and got the results that meant I do my best efforts.

nabawya mousa
2009

Training and Courses

Training/Course Details

English Course

Oct 2016

MODLI

It's English course about 14 Level and I finished all but i didn't the degree until now.

This profile is fresh!
Last update 1 days ago.

Jobseeker photo

Profile Skills and Keywords

AccountingAdaptiveAdobe PhotoshopAgent Call CanterArabicBankingCal Center AgentCookingCreativeCustomer ServiceDesigning By PhotoshopEnglishEnglish CourseFlexibleMicrosoft ExcelMicrosoft PowerPointMicrosoft WordOrganizerProblem SolverReading NovelsSocialSupportWalkingWritting Quotes

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft PowerPoint

Microsoft PowerPoint

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Expert

: Extreme - I love it!

:

Less than 1 year

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

Less than 1 year

Cal Center Agent

Cal Center Agent

: Advanced

: High

:

Less than 1 year

Banking

Banking

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Creative, Organizer, Problem Solver, Flexible / Adaptive, Social

Online Presence

https://www.facebook.com/profile.php?id=100010634656374

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