Basic Info

Aly Tabak

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Operations supervisor at Engaz Contact Center

Experience Details

Operations supervisor

Customer Service/Support

Experienced (Non-Manager)

• Reporting every inflow and outflow for the patients account with their insurance company
• Coordinating and organizing the client’s databases
• Reporting and securing all the client’s information
• Monitoring, Coaching and providing assistance to junior colleagues on operational issues
• Coordinating everything with the American insurance company • Responsible for coordinating an international network of service providers in order to provide emergency assistance to the client
• Responsible for the monitoring of inbound actions/alerts, emails and faxes, while ensuring that there are sufficient coordinators ready to take calls at any given time


Company Details

Engaz Contact Center

Giza, Egypt

1-10 employees

Healthcare and Medical Services, Insurance

N/A

Aug 2015 to Sep 2016 (1 year 1 month)
Team Leader In Outgoing Global Internship Program at AIESEC (student activity)

Experience Details

Team Leader In Outgoing Global Internship Program

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Supervising, monitoring & coaching team members into the department’s processes and work flow
• Handling Exchange participants recruitment, starting from the selection process to the induction and information sessions
• Preparing and inducting information sessions
• Handling the Exchange participants needs and inquiries regarding the programs offered and the internships available for their field
• Ensuring the delivery of a qualified customer satisfaction
• Handling any crisis across borders
• Delivery of weekly reports to the Vice president of the department


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Jan 2015 to Oct 2015 (9 months)
Organizing Committee Vice President of Logistics & Delegates Servicing in Youth To Business Forum at AIESEC (student activity)

Experience Details

Organizing Committee Vice President of Logistics & Delegates Servicing in Youth To Business Forum

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Handling all the logistical needs for the event
• Securing a right venue with the right facilities for the event
• Securing transportation & Needs with the set budget
• Reporting and monitoring cash inflow and outflow
• Supervising & Monitoring team members in both logistics & delegates servicing team
• Allocate personnel from the team to supervise the sessions needs


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Apr 2015 to Sep 2015 (5 months)
Team Member in the Reception & Servicing team at AIESEC (student activity)

Experience Details

Team Member in the Reception & Servicing team

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Accommodate the interns in a suitable venue
• Introduce the interns to our culture and our country
• Handle any problems & crisis that happens during their internship in Egypt
• Ensure the pickups plan is executed properly
• Reporting to the Reception & Servicing team leader


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Apr 2015 to Sep 2015 (5 months)
Organizing Committe Vice President of Finance in Illuminate Closing Conference at AIESEC (student activity)

Experience Details

Organizing Committe Vice President of Finance in Illuminate Closing Conference

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Assuring setting the right budget for the conference and it’s needs
• Allocation of funds
• Allocation of income and monitoring of cash outflow
• Evaluation of team and conference performance
• Preparing Conference report when it comes to the financial situation
• Budget Adjustments when it comes to cash shortage
• Coordinating with logistics department for the conference and facilitators needs


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Sep 2014 to Dec 2014 (3 months)
Team Member in Incoming Global Internship Program at AIESEC (student activity)

Experience Details

Team Member in Incoming Global Internship Program

Education/Teaching, Operations/Management, Training/Instructor

Entry Level

• Interviewing exchange participants for the selection process
• Assisting in the delivery of the induction sessions & Information sessions
• Ensuring the delivery of satisfaction to all our stakeholders
• Handling the exchange participants inquiries and needs through the program


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Jan 2014 to Dec 2014 (11 months)
Organizing Committe Team Member of Logistics & Delegates Servicing in Activate National Conference at AIESEC (student activity)

Experience Details

Organizing Committe Team Member of Logistics & Delegates Servicing in Activate National Conference

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Assisting in managing the right venue for the conference
• Delivery of the required logistical needs for the conference and it’s facilitators
• Assuring the proper delivery of sessions
• Assuring the delivery of Attendees satisfaction along with Facilitators satisfaction
• Handling the attendees transportation and accommodation in the venue
• Managing any crisis happening through the conference


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Apr 2014 to Jul 2014 (3 months)
Telesales Intern (intern) at Centre Global Solutions

Experience Details

Telesales Intern (intern)

Sales/Retail

Entry Level

N/A


Company Details

Centre Global Solutions

Cairo, Egypt

101-500 employees

Medical Devices and Supplies

N/A

May 2014 to Jun 2014 (1 month)
Organizing Committe Team Member of Logistics & Delegates Servicing in Imagine International Conference at AIESEC (student activity)

Experience Details

Organizing Committe Team Member of Logistics & Delegates Servicing in Imagine International Conference

Education/Teaching, Operations/Management, Training/Instructor

Experienced (Non-Manager)

• Managing the right introduction of the Egyptian Culture to the international delegation
• Handling the attendees transportation and accommodation in the venue
• Introducing the International Delegation to the Egyptian sights
• Making sure the needs of the delegates are achieved
• Improvising in the Facilitators creative needs
• Brainstorming for the merchandize offered to the delegation


Company Details

AIESEC (student activity)

Cairo, Egypt

N/A

Feb 2014 to Apr 2014 (2 months)
Customer Service Representative at Stream Global Services

Experience Details

Customer Service Representative

Customer Service/Support

Experienced (Non-Manager)

• Resolve customer complaints via phone
• Use telephones to reach out to customers and verify account information
• Greet customers warmly and ascertain problem or reason for calling
• Cancel or upgrade accounts
• Assist with placement of orders, refunds, or exchanges
• Advise on company information
• Take payments information and other suitable information such as addresses and phone numbers
• Act as the company gatekeeper
• Suggest solutions when a product malfunctions
• Compile reports on overall customer satisfaction


Company Details

Stream Global Services

Giza, Egypt

101-500 employees

Entertainment

N/A

Sep 2011 to Apr 2013 (1 year 7 months)

Education

Bachelor's Degree in Marketing

Education Details

Bachelor's Degree

Marketing

Faculty of Commerce, Georgia program, Cairo University, Egypt

Not specified

N/A

N/A

Faculty of Commerce, Georgia program, Cairo University
2011 - 2018 (Expected)
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Narmer language schools

Egypt

2010

B / Very Good / 75 - 85%

N/A

Narmer language schools
2010

Training and Courses

Training/Course Details

Sales Training

Jun 2014

Centro Global Solutions

N/A

This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicBusiness DevelopmentCommunicatorCustomer ServiceCustomer Service RepresentativeDetails-orientedEnglishEntertainmentHandles StressHard WorkerHealthcare And Medical ServicesInsuranceManagementMarketingMedical Devices And SuppliesMicrosoft OfficeOperations SupervisorOrganizerOrganizing Committe Team Member Of Logistics & Delegates Servicing In Activate National ConferenceOrganizing Committe Team Member Of Logistics & Delegates Servicing In Imagine International ConferenceOrganizing Committe Vice President Of Finance In Illuminate Closing ConferenceOrganizing Committee Vice President Of Logistics & Delegates Servicing In Youth To Business ForumRetailSalesSales TrainingSupportTeam Leader In Outgoing Global Internship ProgramTeam Member In Incoming Global Internship ProgramTeam Member In The Reception & Servicing TeamTelesales Intern

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Communicator, Hard worker, Organizer, Details-oriented, Handles Stress

Online Presence

https://eg.linkedin.com/in/aly-sherif-b7871594https://www.facebook.com/tabakus

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