Aly Aboul Einen

Network System Administrator

• Job Details:Oversees, maintains and troubleshoots computers and related peripheral equipment. Performs preventative maintenance in accordance with department policies; installs applications software on the networks; maintains network documentation. Creates and maintains users, directory structures, security rights and printer configurations. Provides helpdesk support, by phone and in person, for a variety of department specific applications such as OS, Windows, Microsoft Office, Internet Explorer, Google Chrome, etc. Troubleshoots any hardware problems with desktop PCs, servers, switches, routers, and miscellaneous electronic equipment. Discusses software applications with users to determine level of satisfaction and/or the need to modify software. Troubleshoots technical problems and provides computer diagnostics. Maintains database of inventory of workstations and associated equipment; assists in research and purchase of hardware and software. Provides technical advice and assistance to users. May recommend re-allocation of equipment resources to meet network requirements. May train staff on basic computer usage and office applications software such as Excel and PowerPoint. May research and evaluate new technologies and attend training sessions and seminars to further knowledge. Uses computer applications or other automated systems in performing work assignments.

Technical Support Specialist

• Job Details:Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups. Implementing and managing Windows Server 2008 environment. Configuring and managing TMG 2010. Creating, adding, removing, or updating user account information, resetting passwords, etc. Install, configure and maintain staff computers, networks, and related hardware. Installing and configuring new computer operating systems. Installing and configuring new software and hardware. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems, diagnosing and solving hardware/software faults. Replacing parts as required. Providing help to users concerning software and hardware use. Ensuring the availability of all resources hardware and software that are needed. Maintain the integrity and continual operation of the IT network including the wireless networks. Handle all issues related to ADSL service. Responsible for the ordering, acquisition, inventorying, and disposition of hardware. Recommend and execute modifications to server environment in order to improve efficiency, reliability, and performance. Answering technical queries and assisting users. Performing backups. Install and configure systems such as Microsoft Dynamics AX. Make recommendations about purchase of technology resources. Provide individual training and support of existing technology on request. Perform other related duties as required during working hours. Monitoring, updating and maintaining the availability of website and email hosted by ipower.com.

Technical Support Branch Supervisor

• Job Details:Implementing and managing Windows Server 2003 & 2008 environment. Configuring and managing TMG 2010. Configuring and managing ISA 2006. Setting up new users’ accounts and profiles and dealing with password issues. Handle all issues related to ADSL service. Install, configure and maintain personal computers, networks, and related hardware. Installing and configuring computer operating systems and applications in labs. Monitoring and maintaining computer systems and networks. Troubleshooting system and network problems, diagnosing and solving hardware/software faults. Replacing parts as required. Providing help to users concerning software and hardware use. Ensuring the availability of all resources that are needed for lab operation. Troubleshooting in case of any technical problems in any of the admin or labs PC. Reporting to the IT manager in case of advanced hardware or software problems. Manage an IT staff of two people.