Basic Info

AlShaymaa ElBadry

7 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Editorial Quality Assurance Specialist at Hindawi Publishing Corporation

Experience Details

Editorial Quality Assurance Specialist

Quality

Experienced (Non-Manager)

· Maintaining the quality standards of the company according to the global ISO standards
of the publishing industry all over the globe.
· Checking the workflow of the editorial unit to maintain the best outcome and customer
experience.
· Report any malfunction in the editorial actions made so far on the manuscripts
submitted by the authors, correcting the malfunction occurred and following up on the
case until the manuscript is being published.
· Developing the publishing process by time through experience with the malfunctions of
the current process by finding corrective and preventive actions.
· Providing a constructive feedback based on the job experience on how to improve the
whole publishing process and to facilitate the workflow between different departments
with accordance to maintaining the execution of the job in a reasonable period of time.
· Monitoring the communication process between the editorial team and the customer
(author).
· Organizing and regulate the workflow between different departments as a link between
the company's policy in the final stages and the customer (author).


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

More than 1000 employees

Publishing and Printing

www.hindawi.com

May 2014 to present (2 years 7 months)
In-House Screening Specialist at Hindawi Publishing Corporation

Experience Details

In-House Screening Specialist

Writing/Editorial

Experienced (Non-Manager)

· Check the subject appropriateness of the manuscript to make sure that it falls within
the scope of the journal.
· Check the manuscript type to make sure That Are the manuscript is submitted to the
journal with the right type.
· Perform some searches to make sure that neither the manuscript has been published
elsewhere, nor is under review elsewhere
· Check submitted manuscripts to ensure that they have not been plagiarized from other
manuscripts, whether published or unpublished.
· Check the manuscript references to detect any potential citation manipulation whether
the purpose of them is to increase the number of citations to a given author's work, or to
articles published in a particular journals.
· Authors lands check 'history to make sure there areno Sanctions relatedto unethical or
scientific issues Which could be preventing them from submitting manuscripts to our
journals.


Company Details

Hindawi Publishing Corporation

Cairo, Egypt

More than 1000 employees

Publishing and Printing

www.hindawi.com

Apr 2013 to May 2014 (1 year 1 month)
Retail Advisor at Vodafone Egypt

Experience Details

Retail Advisor

Customer Service/Support

Experienced (Non-Manager)

· Dealing with customers face to face and handling their accounts problems.
· Maintaining customer satisfaction as we represent the face of Vodafone Egypt.
· Acting as a shift leader and dealing with cash issues.
· Monitoring the warehouse and selling Vodafone products and services.
· Handling and resolving customers' problems.
· Advertising the product and services.
· Target based job as there is an assigned target for each agent every month and we have
to achieve that target.
· Assigned for training new comers as I'm assigned for the training position at store.
· Checking the current stationary available at the store in order to enable the employees
to work with no shortage in the needed resources (such as contracts, staplers, etc.)
which will maintain the smoothness of the workflow.
· Checking the warehouse inventory everyday as to track any missing items and
contacting the central warehouse in order to provide the store's needs.
· Regulate the workflow in the store between the managers, members, security and
office boys during the time I used to act as a shift leader.
· Acting as a link between the customer and different departments by contacting them if
needed in order to ensure the customer satisfaction.
· Making sure to deliver the customers' complaints to concerned parties / departments in
order to resolve the problem and make sure that it will not occur again.
· Providing on the job training for trainees and new comers.


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.vodafone.com

Dec 2010 to Apr 2013 (2 years 4 months)
Customer Campaigns Representative at Wasla Contact Center

Experience Details

Customer Campaigns Representative

Customer Service/Support

Experienced (Non-Manager)

· Making outbound calls to all customers' Segmentations.
· Offering Vodafone's new services and products to all types of customers.
· Assuring customers' awareness of services and products.
· Following up with customers for rejected requests.


Company Details

Wasla Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.wasla.com

Sep 2009 to Nov 2010 (1 year 2 months)
Call Center Agent at Raya Contact Center

Experience Details

Call Center Agent

Customer Service/Support

Experienced (Non-Manager)

-Making outbound calls for data collection.
-Updating Customers data on system.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.raya.com

Jul 2007 to Dec 2007 (5 months)

Education

Bachelor's Degree in Faculty of Commerce

Education Details

Bachelor's Degree

Faculty of Commerce

Ain Shams University, Egypt

C / Good / 65 - 75%

Accounting Department.

N/A

Ain Shams University
2005 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Ahmed Helmy Language Experimental School

Egypt

2005

A / Excellent / 85 -100%

Mathematics division.

Ahmed Helmy Language Experimental School
2005

Certifications

TOEFL
Mar 2014

Certificate details

TOEFL

Mar 2014

533

N/A

N/A

Amideast

N/A

Training and Courses

Training/Course Details

Training Of The Trainers

May 2016

(Online course: Lynda.com)

-Developing the needed soft skills that enables the trainer to deal with different types of personalities in order to deliver information or develop certain skills. -Developing the ability to prepare the appropriate content that needs to be communicated with the trainees in order to set a clear agenda and program to follow during the training course.

Training/Course Details

Business Writing Course

Jun 2016

(Online course: Lynda.com)

-Being precise, clear, into the point and professional in the work communications. -Understanding the 10 Cs of business writing.

Training/Course Details

EDU Egypt English & Soft skills

Jun 2008

EDU Egypt

-Developing the fluency of spoken and written English language. -Improving personal skills. (communication and presentation skills). -How to deal with people from other cultures.

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnimalsAppleArabicBusiness Writing CourseCall Center AgentCustomer Campaigns RepresentativeCustomer ServiceData EntryDesertEDU Egypt English & Soft SkillsEditorialEditorial Quality Assurance SpecialistEnglishFacebookFaculty Of CommerceForestsGoogleHorse BackridingIn-House Screening SpecialistInternetMarketing BackgroundMicrosoftMicrosoft OfficeNatureNutellaPastaPhotographyPinterestPublishing And PrintingQualityQuality AssuranceQuality ControlReadingRetail AdvisorRunningSalesSeaSpaceSupportSwimmingTOEFLTeam PlayerTelecommunicationsTelemarketingTennisTrainingTraining Of The TrainersVodafone EgyptWildlifeWork Under-stressWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Advanced

Tools and Technologies

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Work under-stress

Work under-stress

: Expert

: High

:

5-7 years

Team Player

Team Player

: Expert

: Extreme - I love it!

:

5-7 years

Marketing background

Marketing background

: Expert

: High

:

3-5 years

Quality

Quality

: Expert

: Extreme - I love it!

:

3-5 years

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

3-5 years

Telemarketing

Telemarketing

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Expert

: Extreme - I love it!

:

1-3 years

Data Entry

Data Entry

: Expert

: Extreme - I love it!

:

3-5 years

Training

Training

: Expert

: Extreme - I love it!

:

1-3 years

Administration

Administration

: Expert

: Extreme - I love it!

:

1-3 years

Online Presence

https://www.linkedin.com/in/alshaymaa-elbadry-2a516aa4?trk=hp-identity-photohtttp://www.facebook.com/alshaymaa.elbadry

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