ElMoatasembellah Mohamed Othman

Senior Content Management SpecialistFull Time

• Job Details:- Responsible for Super App content cards and service widgets in terms of creating, editing, quality controlling and publishing. - Dealing with different stakeholders from 17 different countries. - Dealing with graphic designers and content managers on daily bases. - Driving Super App discovery through analyzing the performance of content cards and service widgets. - Ensuring the correct content reaches the correct targeted segments in 17 different countries for more than 6 different verticals (services).

Customer Experience TesterFull Time

• Job Details:Responsible for testing our CRM platform from an agent and customer POV - Arranging and organizing daily work allocation set by the client - Participating in CMTs and DVTs (system deployments) happening over night - Handling NDA projects

Content and Process CoordinatorFull Time

• Job Details: Responsible for reviewing content sent by stakeholders to clear any HTML/grammar/spelling/wording mistakes and publish them on our knowledge management system  Responsible for creating/editing content via Microsoft Visio Viewer in relation to diagnostic flows related to system steps, products/services information and process updates  Attending daily/weekly/monthly meetings related to process improvement and system enhancements