Basic Info

Ali Mohamed

8 years

Cairo, Egypt

High School

Manager

Work Experience

Team Manager at National Travel Associates

Experience Details

Team Manager

Logistics/Supply Chain, Tourism/Travel

Manager

o Team Manager: Maintained friendly & professional customer interactions at all times.
o Set daily, weekly & monthly goals for myself to over achieve my target.
o Achieved over 300 nights in new business during the second quarter.
o Answered customer’s questions regarding services, pricing & availability.
o Emphasized service features based on analysis of customer’s needs.
o Exceeded targeted sales goal by 100 nights
o Managing the performance of my own team
o Give coaching & briefings on a daily basis
o Weekly meeting to set required targets


Company Details

National Travel Associates (multinational)

Cairo, Egypt

11-50 employees

Travel and Tourism

www.nationaltravelassociates.com

Jan 2015 to Feb 2016 (1 year 1 month)
Floor Walker & Support at Vodafone

Experience Details

Floor Walker & Support

Customer Service/Support

Experienced (Non-Manager)

Handle customer’s inquiries & complains.
o Ensure customer delight & satisfaction.
o Provide customers with accurate information & right solutions.
o Preform other duties as assigned by management.
o Managing team’s performance & supporting them.
o Giving briefings & meetings about business updates & how to respond to customers.


Company Details

Vodafone

Egypt

N/A

Consumer Services

N/A

Feb 2011 to Dec 2014 (3 years 10 months)
Account Manager at ERankings INC

Experience Details

Account Manager

Marketing/PR/Advertising

Manager

N/A


Company Details

ERankings INC

Egypt

N/A

Marketing and Advertising

N/A

Dec 2009 to Jan 2011 (1 year 1 month)
Senior Sales Agent at E-Rankings INC since

Experience Details

Senior Sales Agent

Marketing/PR/Advertising

Experienced (Non-Manager)

Excellent (Spoken – Written - Reading)


Company Details

E-Rankings INC since

Egypt

N/A

Marketing and Advertising

N/A

Dec 2009 to Jan 2011 (1 year 1 month)

Education

High School - Thanaweya Amma

High School Details

Thanaweya Amma

K I S

Egypt

2006

C / Good / 65 - 75%

N/A

K I S
2006
College Diploma in History

Education Details

College Diploma

History

K.I.S, Egypt

C / Good / 65 - 75%

N/A

N/A

K.I.S
1993 - 2005
This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

Account ManagerAccount Manager & TrainerArabicBusiness-orientedCommunicatorConsumer ServicesCustomer ServiceEnglishFloor Walker & SupportHard WorkerHistoryI Like GymnasticsI Like Playing BasketballI Like Smart Phones & TabletsI Like SwimmingI Like TechnologyI Like Watching MoviesLogisticsMarketingMarketing And AdvertisingMicrosoft ExcellMicrosoft Office WordMicrosoft PowerPointNational Travel AssociatesOrganizerSenior Sales AgentSupportSupportiveTeam ManagerTourismTransportationTravelTravel And Tourism

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office word

Microsoft Office word

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft Excell

Microsoft Excell

: Advanced

: Extreme - I love it!

:

5-7 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Advanced

: Extreme - I love it!

:

3-5 years

Senior Sales Agent

Senior Sales Agent

: Advanced

: Extreme - I love it!

:

3-5 years

Account Manager & Trainer

Account Manager & Trainer

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Communicator, Hard worker, Organizer, Supportive

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_homehttps://m.facebook.com/?_rdrhttp://www.urwebdevxprt.com

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