Basic Info

Ali Hamed

9 years

Cairo, Egypt

Diploma

Experienced

Work Experience

Network and infrastructure Section Head at Knock Mart

Experience Details

Network and infrastructure Section Head

Engineering - Telecom/Technology, IT/Software Development

Manager

- Manage and administrate all company user’s accounts and Emails via Active
Directory.
- Manage all Windows Server and Windows Client software architecture,
administrative activities.
-Responsible for all Servers and Database backups with cloud hosting (Azure-
Amazon).
-Responsible for IT Reporting, IT budget. IT Asset Management and IT Audit.
Handle all IT suppliers and providers.Manage and maintain ticketing support system.
-Mange user access to internet thought Sophos firewall.
-Administrate company daily activities inside Cairo and other branches, by
providing all users’ troubleshooting services support, and follow up with the users
to settle them IT requests.
- Automate all IT purchases orders beginning from initiating PO till ending of its
cycle. Establish a contract with new vendors according to the comparative
statements reports.
-Establishing and implement new Hardware and network equipment in the HQ,
branch Offices & Stores.


Company Details

Knock Mart

Egypt

51-100 employees

Retail

N/A

Mar 2016 to present (9 months)
Senior System Engineer at ODEC Technology Solutions

Experience Details

Senior System Engineer

Engineering - Telecom/Technology, Administration

Experienced (Non-Manager)

- Implementation and support Data Centers solutions of
HW (Networking, Storage, Blade servers, SAN).
-Implement different kind of Date Canter Solutions for Multinational
Client, this includes racking, mounting and installing approved operating
system. (Hardware, software).
- Manage IT infrastructure of Microsof t AD (Exchange 2010,
DHCP, DNS, SCCM 2007, W SUS, File server).
-Installing new and/or rebuilding existing servers and conf iguring hardware,
peripherals, services, settings, directories, storage.
- Monitoring network performance, network devices for performance.
Implement new networks (Cisco Switches and Routers, HP
Network switches).
-Managing Fortigate firewall appliance, applying security policies
and performing regular security monitoring to identif y any possible
intrusions.
- Perform daily backup solution (Symantec backup Exec, Veeam backup).
-Perform daily system monitoring, verif ying the integrity and availability
of all hardware, server resources, systems and key processes.
- Reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
-Manage several critical cases with L2/3 (MS, HP and Symantec team).
- Manage HP blade servers, MSA SAN Storage (P2000, P2040), tape library.
- Manage, Administrate and Support Network (LANs, W ANs, and
Internet access).
-Implementation and support of Security antivirus solutions
from different vendors (Eset, Bitdefender, AVG, Kaspersky) •
-Develop technical knowledge in Microsoft technologies, especially in Microsoft Servers, Active Directory).
-Develop technical knowledge for Security technologies about firewalls (Watch guard, Fortigate)
-Cooperating with a team of systems engineer’s personnel
and technical managers to deliver services,
- Develop project & technical documentation for solutions implemented.
-Ability to develop new skills in other technical areas, as and when
required by the company.
-Installing required software packages, installing patches & hot-
fixes, configuring the solution & shipping to customer site.
-Perform Migrations to existing customer platforms to introduce newly
implemented solutions.
-Manage customers (internal and external) calls and requests during
project implementation time and until handover to support teams.
-Conform to company’s solution engineering guidelines and best Practice.


Company Details

ODEC Technology Solutions

Cairo egypt, Egypt

11-50 employees

Information Technology Services

N/A

Mar 2014 to Apr 2016 (2 years 1 month)
System Engineer at Multitrade group egypt

Experience Details

System Engineer

Administration, IT/Software Development

Experienced (Non-Manager)

Manage and administrate all company user’s accounts and Emails via
Active Directory.
-Troubleshot and manage desktop systems remotely, and set security and privilege levels.
- Troubleshot and managee user’s Email via GFI Email security.
- Monitor and manage (all reports, activity, logs) for users thought
Watch Guard firewall.
- Mange user access to internet thought Watch Guard firewall.
-Administrate company daily activities inside Cairo and other branches, by providing all users’ troubleshooting services support, and follow up with the users to settle them IT requests in a professional way and to congregate the users’ satisfaction.
- Automate all IT purchases orders beginning from initiating PO till
ending of its cycle. Establish a contract with new vendors according to the comparative statements reports


Company Details

Multitrade group egypt

Cairo, Egypt

101-500 employees

Food and Beverage Production, Transportation, Oil and Gas

N/A

Jan 2012 to Mar 2014 (2 years 2 months)
Sr System Administrator at Interline for gas transport

Experience Details

Sr System Administrator

Administration

Experienced (Non-Manager)

- Specialties: Microsoft products Server family (2003,2008), Networks and security policies , watch guard firewall UTM ,GFI mail essentials,data backups and disaster recovery operations,Maintain and administer computer networks including computer hardware, systems software.
- Experience in large organizations environment
- Extensive Knowledge and hands on experience in DNS, DHCP, Group Policy configuration, Active Directory
- Building and configuring network server hardware
• Installing and configuring network server operating systems and applications
• Integrating new network servers into network infrastructure at client sites
• Monitoring functionality of equipment to ensure that system operates in conformance with specifications
Good knowledge of Linux and open source software.
Manage servers, including e-mail, print and backup servers and their associated
operating systems and software .
Manage security solutions, including firewall, anti-virus, and intrusion detection
systems


Company Details

Interline for gas transport

Cairo, Egypt

101-500 employees

Manufacturing, Oil and Gas

N/A

Feb 2010 to Dec 2011 (1 year 10 months)
Sr Technical Support/ IT Specialist at Egyptian company for network and multimedia Net media

Experience Details

Sr Technical Support/ IT Specialist

Customer Service/Support

Experienced (Non-Manager)

Solving our costumers' problems concerning their communication devices.
Managing users' access to the internet through ADSL connection.
Configuring ADSL routers and modems in both methods dynamic and static.
Supporting ADSL services.
Monitor and manage customer connection remotely from IP DSLAM.
Computers and network troubleshooting.
Responsible for install and maintenance software and hardware in company.
Technical and desktop support.
Helping customers with their inquiries.
Network installation.
Analysis confronted problem & transfer it to responsible department if needed.
Interfaces directly with customers to figure out the confronted problems in order to resolve it. Trouble shooting.
Responsible for install and maintenance software and hardware in company
Responsible for following tickets problem with ISPs (tedata, link, yalla on line).


Company Details

Egyptian company for network and multimedia Net media

Egypt

N/A

Consumer Services

N/A

Jul 2008 to Nov 2009 (1 year 4 months)

Achievements


Move all infra from Microsoft HyperV to Vmware, Expand storage by 12 TB with HP san p2040


Education

Technical Diploma in Commercial

Education Details

Technical Diploma

Commercial

The Technical and Commercial Institute, Egypt

C / Good / 65 - 75%

N/A

N/A

The Technical and Commercial Institute
2000 - 2002
Vocational in secondry school

Education Details

Vocational

secondry school

El Fostat, Egypt

C / Good / 65 - 75%

N/A

N/A

El Fostat
1997 - 2000

Certifications

CCNA
Oct 2008

Certificate details

CCNA

Oct 2008

N/A

N/A

N/A

N/A

Certificate details

VMware Certified Associate - Cloud

Sep 2013

N/A

N/A

N/A

N/A

Training and Courses

MCSA at Rsala
May 2010

Training/Course Details

MCSA

May 2010

Rsala

N/A

Training/Course Details

MCITP

Jun 2011

Private

N/A

Training/Course Details

Linux adminstration

Sep 2013

private

N/A

This profile is fresh!
Last update 7 days ago.

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Profile Skills and Keywords

AdministrationBusiness-orientedCCNACommercialComputer HardwareConsumer ServicesCreativeCustomer ServiceData CenterEnglishFirawallsFood And Beverage ProductionFootballHard WorkerITInformation Technology (IT)Information Technology ServicesInternetLinuxLinux AdminstrationMCITPMCSAManufacturingMicrosoft OfficeMicrosoft WindowsNetwork And Infrastructure Section HeadNetwork SupportingNetworksOil And GasProblem SolverReadingRetailSecondry SchoolSenior System EngineerSoftware DevelopmentSportsSr System AdministratorSr Technical Support/ IT SpecialistStorageSupportSwimingSystem AdministrationSystem EngineerTeam PlayerTechnical SupportTransportationVMWareVMware Certified Associate - CloudWindows ServerWindows Server 2003Windows Server 2008Windows Server 2012Windows Sever

Self-assesed Skills

Languages

English

English

: Fluent

: Advanced

: Fluent

: Fluent

Tools and Technologies

Computer Hardware

Computer Hardware

: Expert

: Extreme - I love it!

:

5-7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Expert

: Extreme - I love it!

:

More than 7 years

Information Technology (IT)

Information Technology (IT)

: Expert

: Extreme - I love it!

:

More than 7 years

System Administration

System Administration

: Expert

: Extreme - I love it!

:

More than 7 years

Networks

Networks

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Windows Server 2008

Windows Server 2008

: Advanced

: High

:

3-5 years

VMWare

VMWare

: Intermediate

: Extreme - I love it!

:

3-5 years

CCNA

CCNA

: Intermediate

: Extreme - I love it!

:

1-3 years

windows server 2012

windows server 2012

: Intermediate

: Extreme - I love it!

:

1-3 years

Linux

Linux

: Intermediate

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Windows Server

Windows Server

: Advanced

: Extreme - I love it!

:

More than 7 years

Technical Support

Technical Support

: Advanced

: Extreme - I love it!

:

3-5 years

Network Supporting

Network Supporting

: Advanced

: Extreme - I love it!

:

3-5 years

Networks

Networks

: Intermediate

: Extreme - I love it!

:

3-5 years

Data Center

Data Center

: Intermediate

: High

:

1-3 years

storage

storage

: Intermediate

: Extreme - I love it!

:

1-3 years

System Administration

System Administration

: Intermediate

: High

:

1-3 years

windows sever

windows sever

: Intermediate

: High

:

3-5 years

windows server 2003

windows server 2003

: Intermediate

: High

:

3-5 years

firawalls

firawalls

: Intermediate

: High

:

3-5 years

Key Skills

Business-oriented, Hard worker, Creative, Problem Solver, Team Player

Online Presence

linkedin.com/alihamed83

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