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ALI ABDOU ALI

Territory Account Manager – Africa at Fast lane MEA

Mansoura, Dakahlia, Egypt

Work Experience

  • Territory Account Manager – AfricaFull Time

    Fast lane MEA

    Apr 2018 - Present -7 yrs, 3 months

    United Arab Emirates , Dubai

    • Client Relations ManagerFull Time

      Gameplan Solutions

      Mar 2016 - Aug 2017 -1 yr, 5 months

      United Arab Emirates , Dubai

      • Job Details:Developing in-house training within all GCC region by generating new business and retaining relationships with existing accounts. - Promote for other services: - PRISM Neuroscience - LMS & Reflective Learning Systems - ILM professional Certificates - Gamification - Talent Mapping - Communispond International - FMCG Sales Training Academies
    • Client Relations AssociateFull Time

      Spearhead Training

      Apr 2014 - Aug 2015 -1 yr, 4 months

      United Arab Emirates , Dubai

      • Job Details:Operating as part of the Business Development Team. Responsible for marketing and selling Public Training Courses (in Dubai, Abu Dhabi and Qatar) to overseas markets. Region handled: GCC (except U.A.E.), MENA, Sub-Saharan Africa, and Eastern Europe. Maintaining strong business partnerships with existing clients and identifying opportunities for existing business growth. New business acquisition by researching existing companies, generating leads, cold calling, and getting in touch with key decision makers. Supporting Business Development Managers in marketing and selling In-Company Training Courses, and other day-to-day business activities. Supporting other departments to ensure smooth business operations. Following-up with clients after attending courses to ensure satisfaction and ROI.
    • Customer Service ManagerFull Time

      Knowledge Village Co. for Training, Recruitment & Consultancy

      Feb 2013 - Jul 2013 -5 months

      Egypt , Dakahlia

      • Job Details:Responsible for overseeing the customer service department and ensuring the company or corporation delivers the highest level of customer service possible. Supervises agents, trains, coaches, and mentors employees. PRIMARY RESPONSIBILITIES - Investigate customer's problems and find solutions. - Communicate with customers via phone, email, or letter. - Hire, train, and terminate customer service agents. - Provide scripts to read from during phone calls. - Handle major incidents that cannot be resolved by agents. - Resolve complaints and order issues. - Ask customers to provide feedback on agents and customer service experience. - Keep abreast of new company products and services. - Issue refunds to customers. - Oversee product exchanges and returns. - Analyze data and statistics. - Compile and print reports on overall customer satisfaction. - Isolate and identify areas of improvement. - Train agents on how to adequately address problem over the phone or how to write correspondence. - Work with management on customer service initiatives. - Utilize social media to respond to customer complaints and praise.
    • Education

      • MBA in PUBLIC RELATION MANAGEMENT

        INTERNATIONAL VIRTUAL UNIVERSITY

        Jan 2011 - Jan 2012 - 1 Year

      • BA in ENGLISH LANGUAGE

        Mansoura University

        Jan 1996 - Jan 2000 - 4 yr

      Skills

      • Customer Service
      • Microsoft Outlook
      • Banking
      • Microsoft Excel
      • Microsoft Powerpoint
      • Linux

      Languages

      • Arabic

        Fluent
      • English

        Fluent

      Training & Certifications

      • CERTIFIED PROFESSIONAL MANAGER

        THE UK PROFESSIONAL BOARD·2012
      • LPI

        LINUX PROFESSIONAL INSTITUTE·2004
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