Basic Info

Albina Rudenko

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

International Relations Manager at KAPO for Agri. Projects

Experience Details

International Relations Manager

Administration

Manager

N/A


Company Details

KAPO for Agri. Projects

Cairo, Egypt

11-50 employees

Agriculture/Fishing/Farming, Import and Export

N/A

Apr 2016 to present (8 months)
Relationship Manager at Tahboub Holding FZCO

Experience Details

Relationship Manager

Customer Service/Support

Manager

> Ensure and provide flawless, upscale, professional and high class service experiences.
> Analyse customer feedback and provide strategic direction to continuously improve overall rating.
> Appraise team’s performance and produce reports.
> Promote all amenities, conveniences and programs offered.
> Direct, coach and manage guest relations team to ensure all standards and operating procedures.


Company Details

Tahboub Holding FZCO

Dubai, United Arab Emirates

51-100 employees

Food and Beverage Production

N/A

Jan 2015 to Mar 2016 (1 year 2 months)
Head Waitress at Jas Group Hospitality

Experience Details

Head Waitress

Customer Service/Support

Experienced (Non-Manager)


> Take beverage and food orders.
> Deliver beverages and food in a timely manner.
> Check-in with guests to ensure that everything is going well.
> Clear dirty dishes from table.
> Deliver guest’s bill and thank them for dining at the restaurant.
> Work with other servers and be a team player.


Company Details

Jas Group Hospitality

Dubai, United Arab Emirates

101-500 employees

Food and Beverage Production

N/A

Sep 2014 to Jan 2015 (4 months)
Assistant Engineer at Freya-Agro

Experience Details

Assistant Engineer

Manufacturing/Production

Experienced (Non-Manager)

> Manages the conduct or conducts laboratory tests.
> Trials and other research materials.
> Conducts necessary calculations performed within the analysis.
> Testing and research, analyze results and organizes them.


Company Details

Freya-Agro

Cherkassy, Ukraine

51-100 employees

Agriculture/Fishing/Farming

N/A

Sep 2012 to Aug 2014 (1 year 11 months)
Sales & Support operator at Teleperfomance

Experience Details

Sales & Support operator

Customer Service/Support

Entry Level

> Advisory support to customers / potential customers.
> Provide all necessary information to the client on tariffs, services, procedures and the company's shares.
> Conducting telephone sales.
> Work with client complaints and wishes.
> Testing and research, analyze results and organizes them.


Company Details

Teleperfomance

Cherkasy, Ukraine

101-500 employees

Cosmetics

N/A

Jul 2010 to Dec 2010 (5 months)

Education

Bachelor's Degree in Chemistry

Education Details

Bachelor's Degree

Chemistry

Cherkassy National University name of Bohdan Khmelnitsky, Ukraine

A / Excellent / 85 -100%

N/A

N/A

Cherkassy National University name of Bohdan Khmelnitsky
2007 - 2012
High School - Other

High School Details

Other

Specialized school of UNESCO №17

Ukraine

2007

A / Excellent / 85 -100%

N/A

Specialized school of UNESCO №17
2007
This profile is fresh!
Last update 25 days ago.

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Profile Skills and Keywords

AdministrationAgricultureArabicAssistant EngineerChemistryCommunicatorCosmeticsCustomer ServiceCustomer SupportDetails-orientedEnglishEvent ManagmentFarmingFishingFood And Beverage ProductionHead WaitressImport And ExportInternational Relations ManagerLeaderManufacturingMicrosoft OfficeOperationsOrganizerPlannerProductionRelationship ManagerRussianSalesSales & Support OperatorSupportUkrainian

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Ukrainian

Ukrainian

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Office

Microsoft Office

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer support

customer support

: Expert

: Extreme - I love it!

:

3-5 years

relationship manager

relationship manager

: Advanced

: Extreme - I love it!

:

1-3 years

sales

sales

: Advanced

: Extreme - I love it!

:

1-3 years

event managment

event managment

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Planner, Communicator, Organizer, Details-oriented

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