ANTONELA MARIA TOMA

Telephone operatorFull Time

• Job Details: As a telephone operator at EUFONICA, SZEGED, HU. a subsidiary company of TEKOM, BUDAPEST, HU., I was attending all incoming calls and answer the customer's queries. When receiving complaints, I had to work upon resolving them as soon as possible. Depending on the gravity of the situation, in some cases, I had to direct the customer's call to the technical team or the team specialized in providing the particular service inquired by the client.

SecretaryFull Time

• Job Details: As a secretary I provided mostly administrative support, being involved with the coordination and implementation of office procedures: written and oral communication, word processing and typing, as well as dealing with telephone and email enquiries, scheduling and attending meetings. Working at S.C. ATELIER A S.R.L ARAD, RO., office of geodetic studies, I also had to deliver the soil samples to the laboratory for further analysis.