alavudeen shariff

Work Experience

Kantar, UAE

Oct 2013 - Present -11 yrs, 7 months

Job Details:Managed and controlled all IT-related issues and handled existing/new projects. Orchestrated the deployment of Cisco SIP trunking, enhanced scalability for voice services, and reduced average call setup time by 25 seconds. Successfully moved the office IT data center without issues, earning appreciation from senior management. Managed multiple servers including file, backup, print, and application servers. Provided systems support/maintenance and first-level customer support of client applications.

Al Abbas Technical Supplies & Services L.L.C

Jun 2006 - Sep 2013 -7 yrs, 3 months

Job Details:Provided systems support/maintenance and first-level customer support of client applications. Installed new software and hardware, oversaw the security of all systems, and provided technical support for network users.

Accel Limited

Jun 2004 - May 2006 -1 yr, 11 months

India

Job Details:Generated service revenue through service contracts, coordinated with manufacturers for escalated problems, and supported service walk-in customers for all IT-related issues.

Allied Digital Service (Pvt) Limited

Mar 2002 - May 2004 -2 yrs, 2 months

India

Job Details:Provided remote support for offices, achieved significant savings within budget and tight timescales, and installed, configured, troubleshot, and maintained desktops for 500 clients.