Basic Info

Alaa Mahmoud

2 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Workforce analyst at Vodafone shared services Egypt

Experience Details

Workforce analyst

Administration, Analyst/Research

Experienced (Non-Manager)

N/A


Company Details

Vodafone shared services Egypt (multinational)

Giza, Egypt

N/A

Telecommunications

N/A

May 2017 to present (8 months)
Customer service advisor - Ireland account at Vodafone International Services

Experience Details

Customer service advisor - Ireland account

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (multinational)

Giza, Egypt

More than 1000 employees

Telecommunications

N/A

Jan 2016 to May 2017 (1 year 4 months)

Achievements


I created tool using Excel to organize agents' annual booking


Education

BA of commerce in Accounting

Education Details

BA of commerce

Accounting

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2011 - 2015
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Zahraa Preparatory and Secondary School For Girls

Egypt

2011

A / Excellent / 85 -100%

N/A

Al Zahraa Preparatory and Secondary School For Girls
2011

Training and Courses

Training/Course Details

English course

Mar 2013

Berlitz

Level 8. Grade: 85% (Very Good)

Training/Course Details

Strategic Management and Planning

May 2013

Cairo University

N/A

Jobseeker photo

Profile Skills and Keywords

AccountingAdministrationAdobe IllustratorAdobe PhotoshopAnalyticalArabicCraftsCustomer CareCustomer ServiceCustomer Service Advisor - Ireland AccountEnglishEnglish CourseHard WorkerMicrosoft OfficeMoviesPlannerProblem SolverReadingResearchStrategic Management And PlanningSupportTeam PlayerTelecommunicationsTravellingVideo GamesVodafone International ServicesVodafone Shared Services EgyptWorkforce Analyst

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Office

Microsoft Office

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

1-3 years

Adobe Illustrator

Adobe Illustrator

: Advanced

: Extreme - I love it!

:

1-3 years

Fields of Expertise

Customer Care

Customer Care

: Expert

: Little

:

1-3 years

Workforce Analyst

Workforce Analyst

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Analytical, Planner, Hard worker, Problem Solver, Team Player

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