Basic Info

Alaa Madkour

5 years

Giza, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelance Photographer & Graphic Designer at Freelancer.com

Experience Details

Freelance Photographer & Graphic Designer

Creative/Design/Art, Media/Journalism/Publishing

Experienced (Non-Manager)

• Profile Photos
• Cover Photos
• Photo Retouching
• Photo Editing
• Design Business Cards
• Design Info-graphics
• Design Posters
• Design Banners
• Design Flyers
• Design Logos


Company Details

Freelancer.com (multinational)

Giza, Egypt

101-500 employees

Information Technology Services

https://www.freelancer.com

Mar 2010 to present (6 years 9 months)
Contact Center Representative at Raya Contact Center

Experience Details

Contact Center Representative

Customer Service/Support

Entry Level

• Take calls from native and foreign customers
• Answer inquiries and questions
• Provide support and information
• Send and respond to emails
• Maintain call center database
• Enter new customer information
• Update existing customer information
• Identify and escalate priority issues
• Manage and resolve complaints
• Troubleshoot problems.
• Route calls to the appropriate resource
• Follow up customer calls when necessary
• Keep customers satisfied and retain busin


Company Details

Raya Contact Center (multinational)

Giza, Egypt

More than 1000 employees

Outsourcing/Offshoring , Telecommunications

http://www.rayacc.com

Apr 2015 to Oct 2015 (6 months)
Computer Maintenance Specialist at Sama Information Systems

Experience Details

Computer Maintenance Specialist

Installation/Maintenance/Repair, Customer Service/Support, IT/Software Development

Experienced (Non-Manager)

• Assemble computer machines
• Setting up new equipment
• Install new computer systems
• Install new software programs
• Adjusts computer settings

• Running diagnostic tests
• Use diagnostic equipment
• Use troubleshooting procedures
• Maintain computer systems
• Maximize efficiency
• Resolve machine malfunctions
• Repair equipment
• Upgrade existing hardware
• Update existing software

• Oversee daily performance
• Provide technical support
• Provide network support
• Keep records of service
• Create manuals
• Train co-workers
• Preparing cost estimates
• Communicate with customers


Company Details

Sama Information Systems

Giza, Egypt

11-50 employees

Information Technology Services, Information Technology Services

N/A

Jul 2006 to Sep 2009 (3 years 2 months)
Typist at Goge Center

Experience Details

Typist

Writing/Editorial, Customer Service/Support

Student

• Operate a computer to type and review documents
• Type of handwritten or printed documents
• Follows verbal instructions from the customer
• Check for spelling, grammar, punctuation and format
• Store documents on computer hard drive or disk
• Print and makes copies of the work.


Company Details

Goge Center

Giza, Egypt

1-10 employees

Internet/E-commerce, Information Technology Services, Information Technology Services

N/A

Jun 2005 to Sep 2005 (3 months)

Achievements


Deliver professional designs under deadlines with ease.


Developed the relation between the customers and the company, increased sales rates, and provided high-quality customer service.


Identify and resolve any software/hardware issue with computers and laptops.


Able to type 60 word per minute (Arabic & English)


I won the third place of chess tournament at Mubarak Library.

Education

BS in Law

Education Details

BS

Law

Cairo University, Egypt

Not specified

N/A

N/A

Cairo University
2013 - 2017 (Expected)
Vocational in Photography and Graphic Design

Education Details

Vocational

Photography and Graphic Design

Art and Design Academy, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Art and Design Academy
2012 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Orman Language school

Egypt

2012

B / Very Good / 75 - 85%

N/A

Orman Language school
2012

Certifications

Certificate details

Diploma in Basic English Grammar

Feb 2016

99%

http://alison.com/cert/check

License 633-6166618

ALISON

N/A

Certificate details

Diploma in Basic English for Business and Tourism

Feb 2016

99%

http://alison.com/cert/check

License 785-6166618

ALISON

N/A

Certificate details

Diploma in English Language and Literature

Feb 2016

99%

http://alison.com/cert/check

License 277-6166618

ALISON

N/A

Certificate details

Diploma in Customer Service

Feb 2016

100%

http://alison.com/cert/check

License 588-6166618

ALISON

N/A

Certificate details

Diploma in Human Resources

Feb 2016

91%

http://alison.com/cert/check

License 347-6166618

ALISON

N/A

Training and Courses

Training/Course Details

Operation

Feb 2016

HP-LIFE

Managing Contact Information, Maximizing Capacity, IT for Business Success, Customer Relationship Management (CRM), Inventory Management, Hiring Staff

Training/Course Details

Communication

Feb 2016

HP-LIFE

Presenting Data, Effective Presentations, Business E-mail, Effective Business Websites, Your Target Audience

Training/Course Details

Marketing

Feb 2016

HP-LIFE

Unique Value Proposition, Setting Prices, Marketing Benefits vs. Features, Selling Online, Social Media Marketing

Training/Course Details

Finance

Feb 2016

HP-LIFE

Profit and Loss, Sales Forecasting, Cash Flow, Basics of Finance, Finding Funding

Training/Course Details

Special Topics

Feb 2016

HP-LIFE

Energy Efficiency, Effective Leadership, Strategic Planning, Social Entrepreneurship

Training/Course Details

Personal Development and Soft Skills

Mar 2016

ALISON

Achieving Personal Success, Smarter Learning, Mind Mapping, Time Management, How to Plan Your Career Path, Job Search Skills, Preparing Your Résumé and Cover Letter

Training/Course Details

Health and Safety

Mar 2016

ALISON

Workstation Ergonomics

Training/Course Details

Photography and Graphic Design

Mar 2010

Adobe, E-Learning

Basics of Photography, Art of Digital Photography, Photo Processing, Colors Lab, Adobe Photoshop CS, Adobe Photoshop CC

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

Adobe Acrobat ProAdobe PhotoshopAmbitiousAnalysisArabicChessCommunicationComputer Maintenance SpecialistContact Center RepresentativeCreativeCreativity SkillsCustomer Relationship Management (CRM)Customer ServiceData EntryDesignDetails-orientedDiploma In Basic English For Business And TourismDiploma In Basic English GrammarDiploma In Customer ServiceDiploma In English Language And LiteratureDiploma In Human ResourcesE-LearningE-commerceEditorialEfficiencyEnergeticEnglishEnthusiasticFinanceFreelance Photographer & Graphic DesignerFreelancer.comFrenchGraphic DesignHard WorkerHealth And SafetyHiren's BootHuman ResourcesITInformation Technology ServicesInitiativeInnovativeInstallationInternetInternet SurfingInterpersonal SkillsJournalismLawLeadershipMaintenanceMarketingMediaMicrosoft OfficeMicrosoft WindowsMulti-taskingNegotiationNetworkOffshoringOperationOrganization SkillsOrganizedOutsourcingPeople SkillsPersonal Development And Soft SkillsPhotographyPhotography And Graphic DesignProblem SolverProblem SolvingProfessionalismPublishingRaya Contact CenterRepairResearchSelf-MotivatedSocial MediaSoft SkillsSoftware DevelopmentSpanishSpecial TopicsStrategic PlanningSupportTeam BuildingTeam LeadershipTeamworkTechnical SupportTelecommunicationsTime ManagementTroubleshootingTypistVerbal CommunicationWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Spanish

Spanish

: Beginner

: Beginner

: Beginner

: Beginner

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

5-7 years

Adobe Acrobat Pro

Adobe Acrobat Pro

: Advanced

: Extreme - I love it!

:

5-7 years

Network

Network

: Advanced

: High

:

5-7 years

Technical Support

Technical Support

: Advanced

: High

:

5-7 years

Hiren's Boot

Hiren's Boot

: Advanced

: High

:

5-7 years

Customer Relationship Management (CRM)

Customer Relationship Management (CRM)

: Advanced

: High

:

1-3 years

Adobe Photoshop

Adobe Photoshop

: Advanced

: Extreme - I love it!

:

5-7 years

Social Media

Social Media

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Internet Surfing

Internet Surfing

: Expert

: Extreme - I love it!

:

More than 7 years

Customer Service

Customer Service

: Expert

: High

:

More than 7 years

E-Learning

E-Learning

: Expert

: Extreme - I love it!

:

More than 7 years

Creativity Skills

Creativity Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Verbal Communication

Verbal Communication

: Advanced

: High

:

More than 7 years

Problem Solving

Problem Solving

: Advanced

: High

:

More than 7 years

Time Management

Time Management

: Advanced

: High

:

More than 7 years

Organization Skills

Organization Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Troubleshooting

Troubleshooting

: Advanced

: Extreme - I love it!

:

More than 7 years

Self-Motivated

Self-Motivated

: Advanced

: Extreme - I love it!

:

More than 7 years

Enthusiastic

Enthusiastic

: Advanced

: High

:

3-5 years

Energetic

Energetic

: Advanced

: High

:

3-5 years

Ambitious

Ambitious

: Advanced

: Extreme - I love it!

:

More than 7 years

Teamwork

Teamwork

: Advanced

: High

:

More than 7 years

Team Leadership

Team Leadership

: Advanced

: High

:

1-3 years

Leadership

Leadership

: Advanced

: High

:

1-3 years

Interpersonal Skills

Interpersonal Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

Soft Skills

Soft Skills

: Advanced

: Extreme - I love it!

:

More than 7 years

People Skills

People Skills

: Advanced

: High

:

More than 7 years

Data Entry

Data Entry

: Advanced

: Extreme - I love it!

:

More than 7 years

Research

Research

: Advanced

: Extreme - I love it!

:

More than 7 years

Analysis

Analysis

: Advanced

: High

:

More than 7 years

Multi-tasking

Multi-tasking

: Intermediate

: High

:

5-7 years

Strategic Planning

Strategic Planning

: Intermediate

: High

:

1-3 years

Negotiation

Negotiation

: Intermediate

: Medium

:

1-3 years

Team Building

Team Building

: Intermediate

: High

:

1-3 years

Photography

Photography

: Intermediate

: Extreme - I love it!

:

1-3 years

Graphic Design

Graphic Design

: Intermediate

: Extreme - I love it!

:

5-7 years

Human Resources

Human Resources

: Beginner

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Initiative, Problem Solver, Details-oriented, Innovative

Online Presence

https://www.linkedin.com/in/alaamadkourhttps://alison.com/profile/6166618/?preview=1

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