Basic Info

Alaa hassan

10 years

Alexandria, Egypt

Bachelor's Degree

Manager

Work Experience

Guest relation officer at Fresh Food Market - al mansour co.

Experience Details

Guest relation officer

Customer Service/Support

Experienced (Non-Manager)

having feedback from clients and report them to the branch manager
solving problems , making a daily report of quality of food , report of the expiry date , cleanness of the place and the staff


Company Details

Fresh Food Market - al mansour co. (multinational)

Alexandria, Egypt

More than 1000 employees

Food Services/Restaurants/Catering, Food and Beverage Production

N/A

May 2016 to Jul 2017 (1 year 2 months)
Receptionist and branch manager at The international Russian blossom spa

Experience Details

Receptionist and branch manager

Medical/Healthcare

Manager

Answer the telephone and welcoming the visitors
Receive all complaints and solve them and Responsible for taking reservations
Receive and pay out money according to the s.p.a needs
Managing the web page , making offers depending on the season needs and market them


Company Details

The international Russian blossom spa (multinational)

Cairo, Egypt

More than 1000 employees

Healthcare and Medical Services

N/A

Oct 2014 to Mar 2016 (1 year 5 months)
Branch manager at A.s.e.b academy

Experience Details

Branch manager

Administration, Education/Teaching

Manager

Perform new groups of English courses.
Responsible for income and outcome and the monthly target.
Manage customer servicing and instruction
Review the daily evaluation and solve problems


Company Details

A.s.e.b academy

Cairo, Egypt

More than 1000 employees

E-Learning, Education

N/A

May 2013 to Sep 2014 (1 year 4 months)
Customer service representative at A.s.e.b academy

Experience Details

Customer service representative

Education/Teaching

Experienced (Non-Manager)

Perform general office duties and administrative tasks.
Present new offers for the students.
Schedule client appointments and maintain up-to-date confidential client data.


Company Details

A.s.e.b academy (multinational)

Cairo, Egypt

More than 1000 employees

Education, E-Learning

N/A

Aug 2011 to Apr 2013 (1 year 8 months)
Receptionist at Garden view hotel

Experience Details

Receptionist

Administration, Hospitality/Hotels/Food Services

Experienced (Non-Manager)

Answer the telephone and welcoming the visitors
Receive all complaints and solve them
Responsible for taking reservations through the internet and marketing trips
Receive and pay out money according to the hotel needs


Company Details

Garden view hotel

Cairo, Egypt

11-50 employees

Hospitality/Hotels

N/A

Jul 2008 to May 2011 (2 years 10 months)
Data entry specialist at The democratic national party

Experience Details

Data entry specialist

Administration

Entry Level

Inserting the electors vote on the system


Company Details

The democratic national party

Cairo, Egypt

More than 1000 employees

Government

N/A

Jan 2010 to Mar 2010 (2 months)

Education

tourism management in tourism management

Education Details

tourism management

tourism management

the britich academy, Egypt

A / Excellent / 85 -100%

N/A

N/A

the britich academy
2011 - 2013
High School - Thanaweya Amma

High School Details

Thanaweya Amma

mobarak kohl

Egypt

2007

A / Excellent / 85 -100%

N/A

mobarak kohl
2007

Certifications

i.c.d.l
Jan 2013

Certificate details

i.c.d.l

Jan 2013

100 out of 100

N/A

N/A

al resala

N/A

Training and Courses

Training/Course Details

general English course

Jan 2010

t-2000

N/A

Training/Course Details

conversation English course

Jun 2011

t-2000

N/A

Training/Course Details

conversation English course

Dec 2012

a.s.e.b academy

N/A

Training/Course Details

software and hardware computer and laptop course

Jun 2015

smouha academy

N/A

Training/Course Details

i.c.d.l

Jan 2013

al-resala

N/A

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

A.s.e.b AcademyAdministrationArabicBranch ManagerCateringComputerConversation English CourseCustomer ServiceCustomer Service RepresentativeCustomer ServicingData Entry SpecialistE-LearningEducationEnglishFood And Beverage ProductionFood ServicesFresh Food Market - Al Mansour Co.General English CourseGovernmentGuest Relation OfficerHard WorkerHealthcare And Medical ServicesHospitalityHotelsI.c.d.lLeaderMedicalOrganizerProblem SolverReceptionistReceptionist And Branch ManagerRestaurantsRussianSoftware And Hardware Computer And Laptop CourseSupportSupportiveThe International Russian Blossom SpaTourism Management

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Russian

Russian

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

Computer

Computer

: Expert

: Extreme - I love it!

:

5-7 years

Fields of Expertise

customer servicing

customer servicing

: Advanced

: High

:

More than 7 years

Key Skills

Leader, Hard worker, Organizer, Problem Solver, Supportive

Online Presence

https://www.linkedin.com/in/alaa-hassan-b96357a0/https://www.facebook.com/alaa.hassan2011

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