Basic Info

Alaa ElDin Mourad

5 years

Cairo, Egypt

Bachelor's Degree

Manager

Work Experience

Contact Centre Supervisor at Teleperformance Egypt

Experience Details

Contact Centre Supervisor

Customer Service/Support

Manager

Contact Centre Supervisor at “Western Union” Account , Handle a team of 15-25 Representatives, work on them to achieve the required Targets by working on their Skills, send daily/Weekly/Monthly Reports, and follow up on any new task assigned.


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Aug 2015 to present (1 year 4 months)
Customer Service Representative at Teleperformance Egypt

Experience Details

Customer Service Representative

Customer Service/Support

Entry Level

Customer Service Representative at “Western Union” Account, Serving Customers offshore (United Stated & Canada), Creating Money transfers, Doing changes and help Customers Fixing any issues they face while sending or receiving a Money Transfer


Company Details

Teleperformance Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Outsourcing/Offshoring

N/A

Oct 2014 to Aug 2015 (10 months)
Production Engineer at IMPACT Group Intl.

Experience Details

Production Engineer

Engineering - Mechanical/Electrical, Operations/Management, Engineering - Oil & Gas/Energy

Experienced (Non-Manager)

Production Engineer at Gypsum Quarry, responsible for the Exploration, Excavation and Quality control of a Gypsum Quarry, Along with Quality Assurance of other raw material that we deliver (Kaolin, Iron Oxide)


Company Details

IMPACT Group Intl.

Cairo, Egypt

11-50 employees

Engineering Services, Mining and Metals

N/A

Jan 2013 to Oct 2014 (1 year 9 months)
Quality Control Engineer at Al Raddadi Group

Experience Details

Quality Control Engineer

Quality, Engineering - Mechanical/Electrical, Engineering - Oil & Gas/Energy

Experienced (Non-Manager)

Quality Control Engineer at a Silica Sand Quarry, perform Daily Chemical & Physical analysis for the Raw Material, Core Analysis for production flow


Company Details

Al Raddadi Group

Al Madinah Al Munawarah, Saudi Arabia

51-100 employees

Engineering Services, Construction - Industrial Facilities and Infrastructure, Mining and Metals

N/A

Feb 2012 to Feb 2013 (1 year)
Site Engineer at Hassan Fahmy Consulting office

Experience Details

Site Engineer

Engineering - Mechanical/Electrical, Engineering - Oil & Gas/Energy

Entry Level

the National Project for restoring “Zoser” Pyramid, Follow up on contractor’s daily work (tunnelling support, install Ventilation tubes, exterior restoration) and assure its Quality


Company Details

Hassan Fahmy Consulting office

Cairo, Egypt

1-10 employees

Engineering Services

N/A

Aug 2011 to Jan 2012 (5 months)

Education

BSC in Eningeering

Education Details

BSC

Eningeering, Mining, Geology

Cairo University, Egypt

C / Good / 65 - 75%

Maths, Physics, Mechanics, Geology, Under ground/open pit Mining.

N/A

Cairo University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

-Gezira Experimental Language School

Egypt

2006

A / Excellent / 85 -100%

N/A

-Gezira Experimental Language School
2006
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAdobe PhotoshopAnalyticalArabicAutoCAD 2DConstruction - Industrial Facilities And InfrastructureContact Centre SupervisorCustomer ServiceCustomer Service RepresentativeDogsEngineering ServicesEnglishEningeeringFlexibleFootballGeologyInnovativeManagementMicrosoft ExcelMicrosoft WordMiningMining And MetalsMy Family & FriendsOffshoringOutsourcingPresenterProblem SolverProduction EngineerQuality AssuranceQuality ControlQuality Control EngineerRainRunningSite EngineerSupportTeleperformance EgyptTennis

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Microsoft Excel

Microsoft Excel

: Advanced

: Extreme - I love it!

:

More than 7 years

Microsoft Word

Microsoft Word

: Advanced

: Extreme - I love it!

:

More than 7 years

Adobe Photoshop

Adobe Photoshop

: Intermediate

: High

:

Less than 1 year

AutoCAD 2D

AutoCAD 2D

: Beginner

: High

:

Less than 1 year

Fields of Expertise

customer service

customer service

: Expert

: High

:

1-3 years

mining

mining

: Advanced

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Presenter, Problem Solver, Flexible / Adaptive, Innovative

Online Presence

https://www.facebook.com/alaaeldin.mourad

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