ALAA mohamed EZZAT – English French Interpreter at teleperformance Egypt

Work Experience

teleperformance Egypt

Oct 2015 - Present -9 yrs, 9 months

BIS

Feb 2013 - Oct 2015 -2 yrs, 8 months

Sykes entreprises

Dec 2009 - Jul 2012 -2 yrs, 7 months

Egypt , Cairo

Job Details: I am working in Sykes Egypt as Technical support representative from December 2009 until now (for Sony Europe technical support serving France-Switzerland and Belgium). - Worked in the dealer team to handle the dealers and end users emails.

Sykes entreprises

Nov 2009 - Jan 2013 -3 yrs, 2 months

Egypt , Cairo

Job Details: I am working in Sykes Egypt as Technical support representative from December 2009 (for Sony Europe technical support serving France - Switzerland and Belgium). - Worked in the dealer team to handle the dealers and end users emails. - Promoted as a French mentor (July 2012) tasks are below : - Monitoring calls to attend the quality protocols requested by the client. - Giving Feedback Sessions. - Maintaining the service level. - Assisting the team. - Handling supervisors calls.

licence of arts (french department) in french civilisation and litterature
Ain Shams University (ASU)
Jan 2002 - Jan 2006 - 4 yr
High School - Thanaweya Amma
Collège De La Salle - Daher
Jan 2002