Alaa Selim

Pre-Sales Engineer

• Job Details:Conducting product demonstrations and presentations to potential clients, collaborating with the sales team to understand client requirements, preparing all technical (BOQ & BOM), commercial documentation and responding to RFPs. Recently appointed as team leader of the presales team, responsible for training team.

Pre-Sales Engineer

• Job Details:Engaged with clients to understand business requirements, delivered product presentations and provided technical documentation, worked closely with the product development team to communicate client needs, supported the sales team in new bidding processes using the Manasa platform in KSA.

Technical Support Agent (GSM Account)

• Job Details:Provided technical support for clients using GSM services, ensured customer satisfaction by addressing issues quickly and professionally, maintained detailed records of customer issues and solutions.