Alaa. Ravv

order confirmation

• Job Details:- communicated with customers via call & chat to confirm order details, ensuring correct color, fabric, and design selection. - managed abandoned orders and achieved progress in completing them. - followed up with the operations & logistics team to handle customer requests, assisted with upselling and organized delivery schedules ensuring deliveries timely and accurate items.

customer service

• Job Details:- handled customer complaints and resolved complicated cases in both arabic and english. - followed up with customers to ensure their cases were resolved and they were satisfied with the outcome.