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AlaaEldin Mohamed Mohamed Saleh Elshatanowfy

Manual Software Tester | Bug Hunter | Focused on Quality

Shubra, Cairo, Egypt

Work Experience

  • IT Help Desk Problem Solving Software & Hardware & CCTV

    IT Link Care

    Aug 2024 - Present -1 yr

    • Job Details:Leveraged hands-on experience in IT help desk support to diagnose and resolve software, hardware, CCTV, and network issues. Developed strong analytical and troubleshooting skills by identifying root causes, documenting problems, and testing solutions. This background provided a solid foundation for software testing, including bug reporting, issue reproduction, and understanding system behavior from both user and technical perspectives.

  • Customer Service Representative (Technical Support)

    Telecom Egypt (WE)

    Mar 2020 - Dec 2022 -2 yrs, 9 months

    • Job Details:Handled customer technical issues and ensured they were fully resolved, focusing on user satisfaction. Gained strong experience in identifying, tracking, and documenting issues, which helped develop analytical and problem-solving skills. Recorded detailed reports to prevent recurring problems. This role built a solid foundation in issue analysis, user communication, and system behavior.

    • Education

    • Bachelor's Degree in Computer and Administrative Sciences

      Thebes Higher Institute of Computer & Management Sciences

      Jan 2016 - Jan 2020 - 4 yr

    • Bachelor's Degree in Management Information Systems

      Thebes Academy

      Jan 2016 - Jan 2020 - 4 yr

    Achievements

    Successfully achieved 110% of monthly KPIs for four consecutive months at Mersol, being the first in the company to reach this target. Completed multiple software testing courses (Manual & Automation) and built testing projects using tools like Postman and Selenium. Built workflow diagrams and test documentation using tools like Visual Studio and ComfyUI. Currently preparing for the ISTQB Foundation Level certification.

    Skills

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    Training & Certifications

    • Software Testing (Manual & Automation)

      Udemy – Taught by QA Engineer Tarek Roshdy·2024
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