Alaa Ahmed

Sales Associate

• Job Details:Deliver exceptional customer service by actively identifying customer needs and recommending appropriate products to increase satisfaction and repeat business. Consistently meet sales KPIs through proactive upselling and cross-selling; monitor daily and monthly performance against targets. Maintain visual merchandising standards, execute promotional displays and seasonal resets to maximise on-floor appeal. Operate POS systems, perform cash/card transactions, complete end-of-day reconciliation and prepare daily sales reports. Manage stock receiving, replenishment and cycle counts; report and resolve inventory discrepancies with store management. Handle customer complaints, returns and after-sales follow up to preserve customer loyalty. Train and mentor new hires; support shift supervision during peak hours and promotional events.

Assistant Sales

• Job Details:Provide consultative sales and styling advice, improving conversion rates and average transaction value. Execute promotional rollouts and assist in inventory rotation to ensure product availability during campaigns. Process high-volume transactions accurately using POS, manage daily deposits and maintain transaction records. Participate in weekly sales meetings and contribute ideas to improve store performance and customer experience. Act as escalation point for customer issues and ensure timely resolution in line with company policy. Deliver on-the-job training for junior staff on product knowledge, fitting room procedures and upselling techniques.