Basic Info

AJIN A K

13 years

India

Bachelor's Degree

Manager

Work Experience

Assistant Sales Manager at Malabar Gold and Diamonds

Experience Details

Assistant Sales Manager

Sales/Retail, Customer Service/Support, Training/Instructor

Manager


Completely responsible for Showroom’s service delivery & customer relationship + satisfaction. Closely analyzing Customer requirements & inputs. Focused on Brand target & works accordingly by following the root concept of teamwork, dedication with complete coordination.


As a trainer handles in-store refreshers & all other process/product modules. Human Resources Management System(HRMS) & coordinator to HR were my additional responsibilities.


Company Details

Malabar Gold and Diamonds (multinational)

Hyderabad, India

51-100 employees

Luxury Goods and Jewelry , Consumer Services , Retail

N/A

May 2012 to present (5 years 3 months)
Assistant Department Manager at Future Value Retail Ltd (Big Bazaar Hyper Market)

Experience Details

Assistant Department Manager

Sales/Retail, Customer Service/Support, Training/Instructor

Manager

Monitored my team regularly on their performance in achieving Targets, adherence, quality of service & behavioral wise & grooming them wherever required. Even I used to take Super Escalations (Directly or Telephonic) of customer issues so as to deliver customer delight.


As a ‘STORE GURU’ – used to take seminars and process sessions to whole staff. Personality development, service levels & ofcourse communications skills where the prime objectives along with subject.


Company Details

Future Value Retail Ltd (Big Bazaar Hyper Market)

Hyderabad, India

51-100 employees

Retail, Consumer Services , FMCG

N/A

Jan 2010 to May 2012 (2 years 4 months)
Team Leader at Tata Business Support Services (Tatasky DTH process)

Experience Details

Team Leader

Customer Service/Support, Sales/Retail, Training/Instructor

Experienced (Non-Manager)

Used to monitor my executives on their performance, adherence, quality of service + behavioral wise & grooming them wherever required. Prior to be a Team Leader, was a Process Trainer and used to take modules for inductions.


Company Details

Tata Business Support Services (Tatasky DTH process)

Hyderabad, India

11-50 employees

Consumer Services , Entertainment

N/A

May 2006 to Jan 2010 (3 years 8 months)
Customer Service Associate at RPG Retail Ltd (Spencers Hyper Market)

Experience Details

Customer Service Associate

Sales/Retail, Customer Service/Support

Entry Level

Used to interact with more than 1500 customers per day, would be solving their queries regarding different offers & promotions & providing them the best satisfaction.


Company Details

RPG Retail Ltd (Spencers Hyper Market)

Hyderabad, India

51-100 employees

Retail, FMCG, Food and Beverage Production

N/A

Aug 2004 to Jan 2006 (1 year 5 months)

Achievements


Got recognition for developing team members related to service delight, grooming standards, process inputs etc.


Achieved STORE GURU award.
Best People's Manager award received.


Awarded with Gold Ambassador certificate.


Got award from RPG group.


Holding Athletic Nationals certificates. NCC (C) certified. Bharat Scouts and Guides - Rashtrapathi Award All India Coloring Competition - Awarded 1st

Education

B Com (Computers) in Commerce

Education Details

B Com (Computers)

Commerce, Cost and Accountancy

Andhra university, India

C / Good / 65 - 75%

Accountancy Cost and Control techniques Computers English Hindi

N/A

Andhra university
2001 - 2004
High School - Other

High School Details

Other

Kendriya Vidyalaya no 2 (CBSE)

India

2001

C / Good / 65 - 75%

AISSCE

Kendriya Vidyalaya no 2 (CBSE)
2001

Certifications

PGDCA
May 2000

Certificate details

PGDCA

May 2000

70 out of 100

N/A

N/A

DATAPRO PGDCA

N/A

This profile is fresh!
Last update 6 days ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAssistant Department ManagerAssistant Sales ManagerBusiness DevelopmentBusiness-orientedCommerceConsumer ServicesCost And AccountancyCritics And ObjectionsCustomer ServiceCustomer Service AssociateCustomer-orientedEnglishEntertainmentFMCGFlexibleFood And Beverage ProductionHindiLeaderLuxury Goods And JewelryMS EXCELMS POWERPOINTMS WORDMalabar Gold And DiamondsMalayalamPGDCAProcess Trainer, Store GURURetailSalesSupportTeam LeaderTeam PlayerTeluguTo Improve And Develop MyselfTo Interact With People And Gain KnowledgeTo Play Games And Love MusicUrdu

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Fluent

: Fluent

: Fluent

: Fluent

Telugu

Telugu

: Beginner

: Beginner

: Fluent

: Fluent

Malayalam

Malayalam

: Advanced

: Intermediate

: Fluent

: Fluent

Urdu

Urdu

: Beginner

: Beginner

: Fluent

: Fluent

Tools and Technologies

MS WORD

MS WORD

: Advanced

: Extreme - I love it!

:

More than 7 years

MS EXCEL

MS EXCEL

: Advanced

: Extreme - I love it!

:

More than 7 years

MS POWERPOINT

MS POWERPOINT

: Advanced

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Process Trainer, Store GURU

Process Trainer, Store GURU

: Advanced

: Extreme - I love it!

:

3-5 years

Key Skills

Leader, Business-oriented, Customer-oriented, Flexible / Adaptive, Team Player

Online Presence

www.linkedin.com/in/ajin-a-k-74b989b9Wuzzuf.net/me/ajin

Like AJIN`s profile? Share it!

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see AJIN's full profile and find more great talent and professionals to join your team.