Basic Info

Ajeesh rajan

6 years

India

Bachelor's Degree

Experienced

Work Experience

System Engineer at Sony India Software Center Pvt LTD

Experience Details

System Engineer

Customer Service/Support

Experienced (Non-Manager)

Handling and supporting of users queries through Manage Engine service desk plus , 9.1 version

• Expertise in Administrating, Troubleshooting windows servers and monitoring of network connectivity switch.
• Active Directory users and groups management.
• RSA configuration and token importing and console managing.
• Hands on experience on Server Admin Support.
• Managing user accounts, DNS, DHCP, providing share folder access etc. and maintaining connectivity to the internet and VPN.
• AD management and maintenance (user creation & deletion, Group policy updating,)
• Assign ticket to appropriate support group, follow up: update the ticket for every call to ensure timely closure.
• Configuring and troubleshooting Network devices and servers
• Managed user accounts, groups, print queues and controlling access rights using Active Directory.
• Configuration and managing of server and network devices
• Managed systems configuration and maintenance, problem troubleshooting, system and program security, applications and program management, planning and directing upgrades, and testing operations to ensure optimum system functionality.
• Troubleshooting hardware and software problems


Company Details

Sony India Software Center Pvt LTD (multinational)

India

More than 1000 employees

Information Technology Services

N/A

Jul 2015 to present (2 years 3 months)
Desktop support engineer at HCL TECHNOLOGIES, Electronic City, Bangalore

Experience Details

Desktop support engineer

Installation/Maintenance/Repair

Experienced (Non-Manager)

Installation of Operating System ( WinXP,Win7)
• Configuration of Work Group and Domain
• Troubleshooting the Internet and Intranet problem and coordinating with the Vendors and Partners to solve the issue in timely manners
• Outlook issues like PST creation and troubleshooting PST.


Company Details

HCL TECHNOLOGIES, Electronic City, Bangalore (multinational)

India

More than 1000 employees

Information Technology Services

N/A

Aug 2013 to Apr 2015 (1 year 8 months)
Service Engineer at CRYSTAL SYSTEMS, Thrissur, Kerala

Experience Details

Service Engineer

Installation/Maintenance/Repair

Entry Level

Installation Windows operating systems.(XP/Windows 7, 8)
• Hardware troubleshooting
• Basic Software installations
• Troubleshooting Desktop computers.
• Installation and Maintenance of Printers, and other accessories.
• Upgrading computer systems.
• Troubleshooting different Hardware, Application Software and Operating Systems.


Company Details

CRYSTAL SYSTEMS, Thrissur, Kerala

India

1-10 employees

Information Technology Services

N/A

Jun 2011 to Jul 2013 (2 years 1 month)
Service Engineer at LOGON Kollam, Kerala

Experience Details

Service Engineer

Administration

Entry Level

Installation Windows operating systems.(XP/Windows 7)
• Hardware troubleshooting
• Basic Software installations
• Troubleshooting Desktop computers.
• Installation and Maintenance of Printers, and other accessories.
• Upgrading computer systems.
• Troubleshooting different Hardware, Application Software and Operating Systems


Company Details

LOGON Kollam, Kerala

Kollam, India

1-10 employees

Computer Hardware

N/A

Mar 2010 to Apr 2011 (1 year 1 month)

Education

Politics science in regular

Education Details

Politics science

regular

Calicut University, India

B / Very Good / 75 - 85%

N/A

N/A

Calicut University
2002 - 2005

Certifications

MCITP
May 2013

Certificate details

MCITP

May 2013

80 out of 100

N/A

9690152

Microsoft

N/A

This profile is fresh!
Last update 8 days ago.

Jobseeker photo

Profile Skills and Keywords

AdministrationAnalyticalComputer HardwareCustomer ServiceDesktop Support EngineerEnglishHCL TECHNOLOGIES, Electronic City, BangaloreHandles StressHard WorkerHindiIT AdministartionInformation Technology ServicesInstallationMCITPMaintenanceMalayalamOrganizerRegularRepairService EngineerSony India Software Center Pvt LTDSupportSystem AdministrationSystem EngineerTeam PlayerTechnologiesTravelingWindows ServerWindows Server 2008

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Malayalam

Malayalam

: Fluent

: Fluent

: Fluent

: Fluent

Hindi

Hindi

: Intermediate

: Intermediate

: Intermediate

: Advanced

Tools and Technologies

System Administration

System Administration

: Expert

: Extreme - I love it!

:

5-7 years

Windows Server 2008

Windows Server 2008

: Advanced

: Extreme - I love it!

:

3-5 years

Fields of Expertise

IT administartion

IT administartion

: Expert

: Extreme - I love it!

:

3-5 years

windows server

windows server

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Analytical, Hard worker, Organizer, Handles Stress, Team Player

Online Presence

https://www.linkedin.com/in/ajeesh-rajan-36724a5b/

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