AS

Aya Ibrahim Shabban

Technical Support Specialist

Cairo, Egypt

Work Experience

  • Technical Support SpecialistFull Time

    WE

    Jan 2019 - Jul 2019 -6 months

    Egypt , Cairo

    • Client Relations SpecialistFull Time

      Abraj Misr

      Aug 2018 - Nov 2018 -3 months

      Egypt , Cairo

      • Teacher Of English LanguageFull Time

        Al Eman Language School

        Jul 2017 - Jul 2018 -1 yr

        • Customer Care SpecialistFull Time

          Vodafone Egypt

          Apr 2015 - Mar 2017 -1 yr, 11 months

          Egypt , Cairo

          • Job Details:•Provide Vodafone Egypt High customers with all required information related to the company products and services. •Applying FCR (first call resolution) concept for all the customers’ inquires and complaints. •Supporting corporate and Technical queue

          • Education

          • BA in English Language and its literature

            Ain Shams University (ASU)

            Jan 2006 - Jan 2010 - 4 yr

          Skills

          • Customer Service
          • Call Center
          • Microsoft Word
          • Microsoft Powerpoint
          • Microsoft Outlook
          • Microsoft Excel
          • English Teaching
          • Social Media
          • CRM
          • Kindergarten Teaching

          Languages

          • Arabic

            Fluent

          • English

            Fluent

          • German

            Beginner

          • French

            Beginner

          Training & Certifications

          • Professional Human Resources Workshop

            The Canadian Academy for Training and Consulting·2014

          • Professional Human Resources Management

            Knowledge Academy, Approved by The HR Certification Institute (HRCI)·2013
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