Basic Info

Ahmed Atwa

6 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Learning & Development Senior Executive at Raya Contact Center

Experience Details

Learning & Development Senior Executive

Human Resources

Experienced (Non-Manager)

 Identify training and development needs through job analysis, appraisal schemes and regular consultation with business managers.
 Design and expand training and development programs based on the needs of the organization and the individual.
 Consider the costs of planned programs and keep within budgets as assessing the return on investment of any training.
 Manage the delivery of training and development programs.
 Evaluate and analyze training and development programs.
 Monitor and review the progress of trainees through questionnaires and discussions with managers.
 Amend and revise programs as necessary, in order to adapt to changes occurring in the work environment.
 Co-ordinate a learning needs analysis process and develop a Learning Strategy.
 Appoint, quality assure and manage contracts with external trainers and training providers.
 Manage and be accountable for the L&D budget.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

www.rayacc.com

Jan 2016 to Jun 2017 (1 year 5 months)
Organization Development Specialist at Raya Contact Center

Experience Details

Organization Development Specialist

Human Resources

Experienced (Non-Manager)

• Administer Performance Management System (Annual Performance Appraisal, monitor performance, audit on KPIs and coaching forms, etc.)
• Review job descriptions for all positions at regular intervals and updating them in consultation with departments’ managers.
• Review the organizational structure of each department on quarterly basis and implement the new updates
• Responsible for accurate reporting of aggregated staff feedback and attrition analysis to the management on monthly basis, developing necessary actions and follow up on plan implementation.
• Administer staff feedback programs (Employee satisfaction survey, HR Communication Meetings, Skip Level Meetings) as per the COPC approaches.
• Administer staff engagement programs (Seasonal and Sports Events, Birthdays, CEO Breakfast Meeting and Wow Days)
• Administer recognition programs (Team Number 1, Star of the Quarter, “Thank you” program and Raya Achieves Club)
• Administer the on-boarding program to new employees to early engage them on.
• Conduct regular internal audits on operations and facility management to maintain a healthy and productive environment for employees.
• Conduct the exit interviews for leavers and work individually on their retention plans.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacorp.com

Mar 2014 to Dec 2015 (1 year 9 months)
Corporate Social Responsibility Committee Member (volunteer) at Raya Holding

Experience Details

Corporate Social Responsibility Committee Member (volunteer)

Administration

Experienced (Non-Manager)

 Identify and bring to the attention key social responsibility issues that may affect
the business operations, brand image or reputation of the Company.
 Communicate and promote the CSR culture within the organization.
 Organize all CSR activities within Raya under the name of the CSR committee.
 Drive new CSR project ideas and implement them.
 Decide on the budget decisions.
 Conduct a year end assessment for the success of the committee


Company Details

Raya Holding (multinational)

October 6th city, Egypt

More than 1000 employees

Non-Profit Organizations

www.rayacorp.com

Dec 2014 to Dec 2015 (1 year)
Operations Analyst at Raya Contact Center

Experience Details

Operations Analyst

Operations/Management

Experienced (Non-Manager)

 Act as the focal point between the project operation team in Egypt and the client
of Nissan in KSA.
 Work on the daily tasks in regards of the inquiries and complaints of customers.
 Administer daily, weekly, monthly and quarterly operation data analysis of the
operation status.
 Present the analysis to the operation manager as well as the customer care
manager of Nissan KSA.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

www.rayacc.com

Jul 2013 to Feb 2014 (7 months)
Project Coordinator & Advisor at REACT (student activity)

Experience Details

Project Coordinator & Advisor

Education/Teaching, Training/Instructor

Student

 Mentor and track the work flow in the project and the achievements according to
the plan.
 Responsible for a team of 6 participants, and work with them on a social
development project.
 Prepare human development sessions for the participants.
 Track the participants’ development incorporation with the project manager.


Company Details

REACT (student activity)

Cairo, Egypt

http://www.facebook.com/REACTers

Feb 2012 to Jul 2013 (1 year 5 months)
International Account Advisor at Raya Contact Center

Experience Details

International Account Advisor

Customer Service/Support

Entry Level

 Act as a frontline for off-shore customers by handling all types of inquiries, resolve
products or services problems.
 Clarify the customers' complaints, determine the cause, offer alternatives and
advise with the best resolution.
 Alert the team leader on issues or concerns that require escalation.


Company Details

Raya Contact Center (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Outsourcing/Offshoring

www.rayacc.com

Oct 2012 to Jun 2013 (8 months)
HR Specialist (volunteer) at Gneh Fl Youm

Experience Details

HR Specialist (volunteer)

Human Resources

Student

Perform all the HR functions within the organization (recruitment, communication
and administration, etc.)


Company Details

Gneh Fl Youm

Cairo, Egypt

11-50 employees

Non-Profit Organizations

http://www.facebook.com/gnehflyoum

Nov 2011 to Mar 2013 (1 year 4 months)
Italian Sales Executive (intern) at Merit Papyrus Institute

Experience Details

Italian Sales Executive (intern)

Sales/Retail

Student

 Give a presentation to the Italian customers of the papyrus’s manufacturing and
features, demonstrating its use, showing various models and colors of it.
 Address the Italian clients’ questions and concerns.
 Handle the selling process till its end.


Company Details

Merit Papyrus Institute

Haram, Giza, Egypt

11-50 employees

Travel and Tourism, Retail, Manufacturing

http://www.meritbazar.com/

Oct 2010 to Nov 2011 (1 year 1 month)

Education

Bachelor of Arts (B.A.) in Italian - English

Education Details

Bachelor of Arts (B.A.)

Italian - English

The Faculty of Languages (Al-Alsun), Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

The Faculty of Languages (Al-Alsun), Ain Shams University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan Secondary School

Egypt

2007

A / Excellent / 85 -100%

N/A

Helwan Secondary School
2007
This profile is fresh!
Last update 9 days ago.

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Profile Skills and Keywords

AdaptiveAdministrationArabicBusiness DevelopmentCorporate Social Responsibility Committee MemberCustomer CareCustomer ServiceCustomer-orientedCyclingDetails-orientedEnglishFarmingFlexibleHR SpecialistHard WorkerHikingHuman ResourcesInitiativeInternational Account AdvisorItalianItalian - EnglishItalian Sales ExecutiveLearning & Development Senior ExecutiveManagementManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicNon-Profit OrganizationsOffshoringOperations AnalystOrganization Development SpecialistOutsourcingProject CoordinationProject Coordinator & AdvisorRaya Contact CenterRaya HoldingReadingReporting & AnalysisRetailRunningSalesSupportTelecommunicationsTennisTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Italian

Italian

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Human Resources

Human Resources

: Expert

: Extreme - I love it!

:

3-5 years

Customer Care

Customer Care

: Advanced

: Medium

:

Less than 1 year

Reporting & Analysis

Reporting & Analysis

: Intermediate

: Medium

:

Less than 1 year

Project Coordination

Project Coordination

: Intermediate

: High

:

1-3 years

Sales

Sales

: Beginner

: Little

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Initiative, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/pub/ahmed-samir/83/a72/234https://twitter.com/AhSamiir

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