Basic Info

Ahmed Atwa

4 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Human Resources Administrator, Organization Development at Raya Contact Center

Experience Details

Senior Human Resources Administrator, Organization Development

Human Resources

Experienced (Non-Manager)

i. Administering Performance Management System (Annual Performance Appraisal, monitor performance, audit on KPIs and coaching forms, etc.)
ii. Reviewing job descriptions for all positions at regular intervals and updating them in consultation with departments’ managers.
iii. Responsible for accurate reporting of aggregated staff feedback and attrition analysis to the management on monthly basis, developing necessary actions and following up on plan implementation.
iv. Reviewing the organizational structure of each department on monthly basis and implementing the new updates.
v. Administering staff feedback programs (ESS, HR Communication Meeting,
Exit Interviews, Employees’ Escalations, etc.) as per the COPC approaches.
vi. Administering staff engagement programs (Seasonal and Sports Events, Birthdays, CEO Breakfast Meeting, etc.)
vii. Administering recognition programs (Team Number 1, Star of the Quarter, “Thank You” program, Raya Achieves Club, etc.)


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacc.com

Jan 2016 to present (11 months)
Human Resources Administrator, Organization Development at Raya Contact Center

Experience Details

Human Resources Administrator, Organization Development

Human Resources

Experienced (Non-Manager)

i. Administering Performance Management System (Annual Performance Appraisal, monitor performance, audit on KPIs and coaching forms, etc.)
ii. Reviewing job descriptions for all positions at regular intervals and updating them in consultation with departments’ managers.
iii. Responsible for accurate reporting of aggregated staff feedback and attrition analysis to the management on monthly basis, developing necessary actions and following up on plan implementation.
iv. Reviewing the organizational structure of each department on monthly basis and implementing the new updates.
v. Administering staff feedback programs (ESS, HR Communication Meeting,
Exit Interviews, Employees’ Escalations, etc.) as per the COPC approaches.
vi. Administering staff engagement programs (Seasonal and Sports Events, Birthdays, CEO Breakfast Meeting, etc.)
vii. Administering recognition programs (Team Number 1, Star of the Quarter, “Thank You” program, Raya Achieves Club, etc.)


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacorp.com

Mar 2014 to Dec 2015 (1 year 9 months)
Corporate Social Responsibility Committee Member (volunteer) at Raya Holding

Experience Details

Corporate Social Responsibility Committee Member (volunteer)

Operations/Management

Experienced (Non-Manager)

I. Identify and bring to the attention key social responsibility issues that may affect the business operations, brand image or reputation of the Company.
II. Communicate and promote the CSR culture within the organization.
III. Organize all CSR activities within Raya under the name of the CSR committee.
IV. Drive new CSR project ideas and implement them.
V. Decide on the budget decisions.
VI. Conduct a year end assessment for the success of the committee
VII. Perform any other relevant activities.


Company Details

Raya Holding

October 6th city, Egypt

More than 1000 employees

Management Consulting

www.rayacorp.com

Dec 2014 to Dec 2015 (1 year)
Reporter & Analyst at Raya Contact Center

Experience Details

Reporter & Analyst

Manufacturing/Production

Experienced (Non-Manager)

i. Acting as the focal point between the project operation team in Egypt and the client of Nissan in KSA.
ii. Working on the daily tasks in regards of the inquiries and complaints of customers.
iii. Administering daily, weekly, monthly and quarterly data analysis of the operation status.
iv. Presenting the analysis to the operation manager as well as the customer care manager of Nissan.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacc.com

Jul 2013 to Mar 2014 (8 months)
Project Coordinator at REACT (student activity)

Experience Details

Project Coordinator

Education/Teaching, Training/Instructor

Student

I. Mentor and track the work flow in the project and the achievements according to the plan.
II. Responsible for a team of 6 participants, and work with them on a social development project.
III. Prepare human development sessions for the participants.
IV. Track the participants’ development incorporation with the PM.


Company Details

REACT (student activity)

Cairo, Egypt

http://www.facebook.com/REACTers

Feb 2012 to Jul 2013 (1 year 5 months)
International Account Advisor at Raya Contact Center

Experience Details

International Account Advisor

Manufacturing/Production

Entry Level

i. Handling customer inquiries from beginning of the inquiry to its closing.
ii. Resolving customer complaints & problems aiming for customer satisfaction
iii. Completing necessary project operation documentation.
iv. Alerting the Team Leader on issues or concerns that require escalation.
v. Adhering and participating in individual & team training/meetings to bring knowledge up-to-date.
vi. Maintaining confidentiality of RCC’s client’s & customer data.


Company Details

Raya Contact Center

Cairo, Egypt

More than 1000 employees

Telecommunications

www.rayacc.com

Oct 2012 to Jun 2013 (8 months)
HR Specialist (volunteer) at Gneh Fl Youm

Experience Details

HR Specialist (volunteer)

Education/Teaching, Training/Instructor

Student

I. Perform all the HR functions within the organization (recruitment, communication, administration, etc.)


Company Details

Gneh Fl Youm

Cairo, Egypt

11-50 employees

Non-Profit Organizations

http://www.facebook.com/gnehflyoum

Nov 2011 to Mar 2013 (1 year 4 months)
Italian Sales Executive at Merit Papyrus Institute

Experience Details

Italian Sales Executive

Sales/Retail

Student

i. Giving a presentation to the Italian customers of the papyrus’s manufacturing and features, demonstrating its use, showing various models and colors of it.
ii. Addressing the Italian clients’ questions and concerns.
iii. Handling the selling process till it’s end.


Company Details

Merit Papyrus Institute

Haram, Giza, Egypt

51-100 employees

Travel and Tourism, Retail, Manufacturing

http://www.meritbazar.com/

Oct 2010 to Nov 2011 (1 year 1 month)

Education

Bachelor of Arts (B.A.) in Italian - English

Education Details

Bachelor of Arts (B.A.)

Italian - English

The Faculty of Languages (Al-Alsun), Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

The Faculty of Languages (Al-Alsun), Ain Shams University
2007 - 2012
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Helwan Secondary School

Egypt

2007

A / Excellent / 85 -100%

N/A

Helwan Secondary School
2007
This profile is not updated!
Last update more than 3 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveArabicBusiness DevelopmentCorporate Social Responsibility Committee MemberCustomer-orientedCyclingDetails-orientedEnglishFlexibleHR SpecialistHard WorkerHikingHuman ResourcesHuman Resources Administrator, Organization DevelopmentInitiativeInternational Account AdvisorItalianItalian - EnglishItalian Sales ExecutiveManagementManagement ConsultingManufacturingMicrosoft ExcelMicrosoft PowerPointMicrosoft WordMusicNon-Profit OrganizationsOperationsProductionProject CoordinatorReadingReporter & AnalystReporting & AnalysisRetailRunningSalesSenior Human Resources Administrator, Organization DevelopmentTelecommunicationsTennisTravelTravel And Tourism

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Advanced

: Advanced

Italian

Italian

: Fluent

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Advanced

: Extreme - I love it!

:

Less than 1 year

Microsoft Excel

Microsoft Excel

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Fields of Expertise

Human Resources

Human Resources

: Advanced

: Extreme - I love it!

:

1-3 years

Reporting & Analysis

Reporting & Analysis

: Intermediate

: Medium

:

Less than 1 year

Sales

Sales

: Intermediate

: High

:

1-3 years

Project Coordinator

Project Coordinator

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Initiative, Flexible / Adaptive, Details-oriented

Online Presence

https://www.linkedin.com/pub/ahmed-samir/83/a72/234http://www.facebook.com/Ahmed2Samirhttps://twitter.com/AhSamiir

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