Basic Info

Ahmed Mokhtar

5 years

Alexandria, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Systems Engineer & Pre-Sales Engineer at Arab Computers Company

Experience Details

Senior Systems Engineer & Pre-Sales Engineer

IT/Software Development, Installation/Maintenance/Repair, Engineering - Other

Experienced (Non-Manager)

Senior Systems Engineer Pre-Sales Engineer
Arab Computers Company Alexandria, Egypt
Since November 2014 till Now

Tasks & Responsibilities:
Work at Arab Computers Company, as a Pre-Sales team leader Engineer in addition to Senior Systems Engineer.

As a Pre-Sales team leader Engineer I am doing the following:
- Configure servers’ components and get sure they match each other.
- Design an entire IT solution for a new or an upgrading company, and implement it in most of times.
- Attend many seminars and webinars for IBM, HP, Lenovo, and Veeam…etc
- I use to share ideas with the sales team to follow up their customers, and organize regular visits to them, and sometimes I have to make presentations for customers or sales team about new products features.
- Organise monthly meeting with sales team to discuss what we have achieved in the last period, and what we will focus on.
As a Senior Systems Engineer I am doing the following:
- Implement new solutions for small and midsize companies.
- Design and assist as a teamwork member in the implementation of new solutions for enterprise organizations.
- Focus on disaster site plans, especially for enterprise business, by combining between hardware and software items; to achieve high availability.
- Troubleshoot most of system and network problems in different corporates. [Like troubleshoot active directory, exchange, cluster problems, as well switches, and firewall policies problems]
- Assist customers to maintain site stability and security, through different security topologies beginning by configuring antivirus engines and operating systems updates, ending by configuring the most restricted firewall rules and polices and antispam, passing by switches, access points’ security configuration.
- Send our customers monthly awareness mails, and hold meetings; to warn them from new dangerous threats.


Company Details

Arab Computers Company

Alexandria, Egypt

51-100 employees

Information Technology Services, Engineering Services, Computer Networking

www.arab-computers.com

Nov 2014 to present (3 years 2 months)
IT System Engineer at Arab Computers Company

Experience Details

IT System Engineer

Engineering - Telecom/Technology, Installation/Maintenance/Repair, IT/Software Development

Experienced (Non-Manager)

IT Systems Engineer Arab Computers Company Alexandria, Egypt
Since June 2012 till November 2014 [2 years and 6 months]

Tasks & Responsibilities:
Work at Arab Computers Company, as IT systems engineer.
Companies where I used to support them: Airliquide, Allianz, EZZ EL-Dekhila, Redmar, ACE global, Lecico, Zahran group, Nile scan, Nascotours,
British council, Eastmed, Swedish institute, Medlevant, Worms, MELC group…etc

As an IT Systems Engineer I was doing the following:
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Ask customers targeted questions to quickly understand the root of the problem
- Track computer system issues through to resolution, within agreed time limits
- Talk with clients through a series of actions, either via phone or mail until they have solved their technical issue
- Implement Domain servers with DNS, DHCP, and other roles and features
- Properly escalate unresolved issues to our appropriate internal teams (e.g. software developers)
- Provide prompt and accurate feedback to customers
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting
- Prepare accurate and timely reports
- Manage and monitor all installed systems and infrastructure
- Interact with hypervisors’ platforms such as Hyper-V and ESXI
- Administrate Microsoft exchange environments
- Install, configure, test and maintain operating systems, application software and system management tools
- Maintain security, backup, and redundancy strategies
- Configure firewalls; to maintain sites’ safety and stability
- Monitor and test application performance for potential bottlenecks, identify possible solutions.
- Troubleshoot system and network problems as well diagnose and solve hardware or software faults
- Replace spare parts as required
- Test and evaluate new technology and new systems


Company Details

Arab Computers Company

Alexandria, Egypt

51-100 employees

Information Technology Services, Engineering Services, Computer Networking

www.arab-computers.com

Jun 2012 to Nov 2014 (2 years 5 months)
Customer Support at Vodafone Egypt

Experience Details

Customer Support

Customer Service/Support, Engineering - Telecom/Technology

Entry Level

Customer Support Vodafone Egypt
Since 23 Mars 2011 till 19 July 2011 [4 months]
Tasks & Responsibilities:
Being a customer service representative is typically good at listening, and I had great communication and interpersonal skills.
In this period I was trying to take more experience to deal with different type of customers, to know how to be flexible enough, and be such a helpful kind person.
I learned how to impress the others, how to exceed their expectations.
Although, it was not my pure career, but I was focusing to gain more experience and Market Knowledge, as well to develop my communication skills with the others.
As a customer support agent I was doing the following:
- Manage large amounts of incoming calls and customer service inquiries.
- Attract potential customers by answering product and service questions; suggest information about other products and services.
- Maintain customer records by updating account information.
- Resolve product or service problems by clarifying the customer's complaint; determine the cause of the problem; select and explain the best solution to solve the problem, follow up to ensure resolution.
- Maintain customer satisfaction and contribute to company success.
- Meet customer service team sales targets and call handling quotas.
- I had to be familiar with CRM systems and practices
- Provide Customer orientation and ability to adapt to different types of characters


Company Details

Vodafone Egypt (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Information Technology Services

www.vodafone.com.eg

Mar 2011 to Jul 2011 (4 months)

Education

Electronics and Communication in Electronics and communication

Education Details

Electronics and Communication

Electronics and communication, Faculty of engineering

Akhbar El Yom academy (6th of October, Cairo), Egypt

C / Good / 65 - 75%

- Mathematics - Communication - Antenna - Electronics - Chemist - Physics - Mechanics ....and more

Graduation project was: Transceiver wireless system (Grade: distinct)

Akhbar El Yom academy (6th of October, Cairo)
2004 - 2009
High School - Thanaweya Amma

High School Details

Thanaweya Amma

College: Saint Marc (Alexandria)

Egypt

2003

A / Excellent / 85 -100%

Language skills: - Arabic (mother tongue) - English (fluent written, good spoken) - French (moderate written and spoken)

College: Saint Marc (Alexandria)
2003

Training and Courses

Training/Course Details

Information Technology (IT)

Jun 2015

NewHorizon Center

- Certified in “Cisco Certified Network Associate (CCNA)” - Certified in “Veeam Technical Sales Professional (VMTSP)” - Certified in “VMware Technical Sales Professional (VTSP)” - CCNA security [willing to certify it] - MCSA in windows server 2012 [willing to certify it] - Microsoft Exchange 2013 [Willing to certify it]

Jobseeker photo

Profile Skills and Keywords

ArabicComputer NetworkingCustomer ServiceCustomer SupportElectronics And CommunicationEngineering ServicesEnglishFaculty Of EngineeringFrenchITIT Presales EngineerIT System EngineerInformation Technology (IT)Information Technology ServicesInstallationListening To Slow & Classical MusicMaintenanceNetwork EngineerNetworkingReading NovelsRepairSenior Systems Engineer & Pre-Sales EngineerSoftware DevelopmentSupportSurfing The NetSystem EngineerTelecommunicationsVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Intermediate

: Advanced

French

French

: Advanced

: Intermediate

: Beginner

: Intermediate

Tools and Technologies

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

1-3 years

System Engineer

System Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Networking

Networking

: Beginner

: Extreme - I love it!

:

1-3 years

Fields of Expertise

System Engineer

System Engineer

: Intermediate

: Extreme - I love it!

:

1-3 years

Information Technology (IT)

Information Technology (IT)

: Intermediate

: Extreme - I love it!

:

1-3 years

Network Engineer

Network Engineer

: Beginner

: Extreme - I love it!

:

1-3 years

IT Presales Engineer

IT Presales Engineer

: Beginner

: Extreme - I love it!

:

1-3 years

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