Basic Info

Ahmed Mahmoud Sayed

8 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Duty Manager at Intercontinental Hotel

Experience Details

Duty Manager

Operations/Management

Manager

N/A


Company Details

Intercontinental Hotel (multinational)

Cairo, Egypt

501-1000 employees

Hospitality/Hotels

N/A

Sep 2014 to Jun 2015 (9 months)
Team Leader at Vodafone International Services

Experience Details

Team Leader

Customer Service/Support, Operations/Management

Experienced (Non-Manager)

Senior Chat Advisor (Vodafone Ireland)
From: APR 2013 - AUG 2014
Provide customer support via web chat services, and resolve all customer issues with exception customer service skills


Key Accountabilities
Customer serve measure via Net promoter score and C Sat, along with efficiencies i.e. handling time and quality
Internal and External CSAT
Customer Interaction
Needs to be a Team Player
Suggest process improvements, etc.

Primary Skills

Excellent English written & verbal communication skills, excellent interpersonal skills and team player. Experience in International operations – Voice / Non Voice/ Chat, Email
Must to Have:
Excellent customer care skills
A passion for delivering high quality customer service and delighting our customers at all times
Excellent communication and interpersonal skills
Initiative and ability to get on and work on their own
Numerically/ technically minded
Confidence and ability to work under pressure in a target/ deadline driven environment
Excellent communication and interpersonal skills
Should abide by the Company Policies and Procedures
Excellent knowledge of Vodafone’s various products and services (Desired)
Excellent PC Skills (Desired)

Senior Network Advisor (Vodafone Ireland)
From: JAN 2013 - APR 2013

Senior Tech. Advisor (Vodafone Ireland)
From: JUN 2011 - JAN 2013

Senior Customer Care advisor (Vodafone New Zealand)
From: NOV 2007 - JUN 2011


Company Details

Vodafone International Services (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications, Consumer Services

N/A

Nov 2007 to Aug 2014 (6 years 9 months)

Education

Bachelor's Degree in Business Administration English Section

Education Details

Bachelor's Degree

Business Administration English Section

Modern Academy in maadi, Egypt

C / Good / 65 - 75%

N/A

N/A

Modern Academy in maadi
2002 - 2005
High School - Thanaweya Amma

High School Details

Thanaweya Amma

sheraton heliopolis language school

Egypt

2002

C / Good / 65 - 75%

N/A

sheraton heliopolis language school
2002
This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

AdaptiveAndroid, Symbian Full OS Support & Cloud Based Services Technical Support.Apple Mac (Tiger, Snow Leopard, Mountain Lion, Mavericks & El-Capitan) Adv. User.Apple Mac (iWork & ILife)ArabicAviationBlackberry Business BES & Personal BIS Full OS SupportBusiness Administration English SectionBusiness-orientedConsumer ServicesCustomer ServiceCustomer-orientedDuty ManagerEnglishFlexibleFrenchGeneral Smart Phones Support. (Email Setup, Tethering, Connectivity & Sync/Setup)Hard WorkerHospitalityHotel ManagementHotelsIPhone, Apple TV & IPad Full OS Support, ICloud SupportIntercontinental HotelManagementMicrosoft (Win XP, Win7 & Win 8).Microsoft Office (Word, Excel, Outlook & PowerPoint).Mobile Mobile OS Win7 & Win8 SupportReal-time Network Connectivity Mapping & TroubleshootingSupportTeam LeaderTeam PlayerTelecommunicationsVodafone Home NT Repeaters SupportVodafone International ServicesWireless Mobile Broadband Devices Full Support

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Intermediate

: Intermediate

: Intermediate

: Intermediate

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

Tools and Technologies

Apple Mac (Tiger, Snow leopard, mountain Lion, Mavericks & El-Capitan) Adv. User.

Apple Mac (Tiger, Snow leopard, mountain Lion, Mavericks & El-Capitan) Adv. User.

: Expert

: Extreme - I love it!

:

More than 7 years

Apple Mac (iWork & iLife)

Apple Mac (iWork & iLife)

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft (Win XP, Win7 & Win 8).

Microsoft (Win XP, Win7 & Win 8).

: Expert

: Extreme - I love it!

:

More than 7 years

Microsoft Office (Word, Excel, Outlook & PowerPoint).

Microsoft Office (Word, Excel, Outlook & PowerPoint).

: Expert

: Extreme - I love it!

:

More than 7 years

iPhone, Apple TV & iPad Full OS Support, iCloud Support

iPhone, Apple TV & iPad Full OS Support, iCloud Support

: Expert

: Extreme - I love it!

:

More than 7 years

Blackberry Business BES & Personal BIS Full OS Support

Blackberry Business BES & Personal BIS Full OS Support

: Expert

: Extreme - I love it!

:

More than 7 years

Mobile mobile OS Win7 & Win8 Support

Mobile mobile OS Win7 & Win8 Support

: Expert

: Extreme - I love it!

:

More than 7 years

Android, Symbian Full OS Support & Cloud based services technical Support.

Android, Symbian Full OS Support & Cloud based services technical Support.

: Expert

: Extreme - I love it!

:

More than 7 years

General Smart Phones Support. (Email Setup, Tethering, connectivity & Sync/Setup)

General Smart Phones Support. (Email Setup, Tethering, connectivity & Sync/Setup)

: Expert

: Extreme - I love it!

:

More than 7 years

Vodafone home NT repeaters Support

Vodafone home NT repeaters Support

: Expert

: Extreme - I love it!

:

More than 7 years

Real-time network connectivity mapping & troubleshooting

Real-time network connectivity mapping & troubleshooting

: Expert

: Extreme - I love it!

:

More than 7 years

Wireless Mobile Broadband devices full Support

Wireless Mobile Broadband devices full Support

: Expert

: Extreme - I love it!

:

More than 7 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

More than 7 years

Hotel Management

Hotel Management

: Expert

: Extreme - I love it!

:

1-3 years

Aviation

Aviation

: Expert

: Extreme - I love it!

:

1-3 years

Key Skills

Business-oriented, Hard worker, Customer-oriented, Flexible / Adaptive, Team Player

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