Basic Info

Ahmed Abdrabbou

Less than 1 year

Cairo, Egypt

Bachelor's Degree

Entry level

Work Experience

Customer Relations at Raye7

Experience Details

Customer Relations

Customer Service/Support

Entry Level

Member at the Communication team of a specialized mobile application company for the supply and installation of corporate carpooling service

-Preparing for customer inquiries by studying services, and customer service processes.
-Responding to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
-Recording customer inquiries by documenting inquiry and response in customers' accounts.
-Working in conjunction with the marketing team.


Company Details

Raye7

Cairo, Egypt

11-50 employees

Travel and Tourism

N/A

Feb 2016 to present (10 months)
Technical Sales Engineer at Etico Scientific

Experience Details

Technical Sales Engineer

Sales/Retail

Entry Level

Member at the sales team of a specialized company for the supply and installation of scientific equipment and laboratory apparatus.
-Responsible for representing the products to customers, and in the field events (such as conferences, seminars, etc.).
-Responsible for development, and delivery of product demonstrations.
-Managing and understanding customer’s requirements, listening to clients and using intelligent questioning to understand, anticipate and exceed their needs.
-Making technical presentations and demonstrating how a product will meet client’s needs.
-Preparing various sales report for Management.
-Promoting and offering after-sales services.
-Negotiating tender and contract terms, to meet both client and company’s needs.
-Negotiating and closing deals by agreeing terms and conditions.
-Maintaining long-term relationships with the existing customers, and establishing relationship with new customers.
-Searching for new clients who could benefit from company products or services, and maximizing customer potential in designated regions.
-Recording and maintaining client data base.


Company Details

Etico Scientific

Cairo, Egypt

N/A

Biotechnology

N/A

Aug 2015 to Dec 2015 (4 months)
OGIP Matching Leader at AIESEC (student activity)

Experience Details

OGIP Matching Leader

Project/Program Management

Student

N/A


Company Details

AIESEC (student activity)

Egypt

N/A

Jan 2012 to Dec 2013 (1 year 11 months)

Education

Bachelor's Degree in Mechatronics

Education Details

Bachelor's Degree

Mechatronics, Robotics, and Automation Engineering

Arab Academy for Science, Technology and Maritime Transport, Egypt

B / Very Good / 75 - 85%

N/A

N/A

Arab Academy for Science, Technology and Maritime Transport
2009 - 2013
High School - IGCSE

High School Details

IGCSE

Hala International Schools

Saudi Arabia

2008

A / Excellent / 85 -100%

N/A

Hala International Schools
2008
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Profile Skills and Keywords

And Automation EngineeringAutoCADBiotechnologyBondingBusiness DevelopmentCookingCreativeCustomer RelationsCustomer ServiceEnglishGraphic DesigningMatlabMechatronicsMicrocontrollersMicrosoft PowerPointMicrosoft WordNegotiatingOGIP Matching LeaderPLCPresenterPresentingProgram ManagementProjectReading About TechnologyReading NovelsRetailRoboticsSalesSocialSolidWorksSportsSupportSupportiveSurfing The InternetTeam PlayerTechnical AnalysisTechnical Sales EngineerTravel And TourismVideo GamesWatching Movies

Self-assesed Skills

Languages

English

English

: Advanced

: Advanced

: Advanced

: Advanced

Tools and Technologies

Microsoft Word

Microsoft Word

: Intermediate

: High

:

1-3 years

Microcontrollers

Microcontrollers

: Intermediate

: High

:

1-3 years

AutoCAD

AutoCAD

: Intermediate

: Medium

:

1-3 years

SolidWorks

SolidWorks

: Intermediate

: High

:

1-3 years

Microsoft PowerPoint

Microsoft PowerPoint

: Beginner

: High

:

1-3 years

Matlab

Matlab

: Beginner

: Medium

:

Less than 1 year

PLC

PLC

: Little knowledge

: Medium

:

Less than 1 year

Fields of Expertise

Presenting

Presenting

: Intermediate

: Extreme - I love it!

:

Less than 1 year

Technical Analysis

Technical Analysis

: Beginner

: High

:

Less than 1 year

Negotiating

Negotiating

: Beginner

: Medium

:

Less than 1 year

Graphic Designing

Graphic Designing

: Little knowledge

: High

:

Less than 1 year

Key Skills

Presenter, Creative, Social, Team Player, Supportive

Online Presence

https://www.linkedin.com/hp/?dnr=30VLSTDdwz2K8r_3M0YtSSSgyWfU8fj3W9kR&trk=nav_logohttps://www.facebook.com/ahmed.yehia.96780https://twitter.com/Ahmd_Y_

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