Basic Info

Ahmed Hussien

7 years

Sendioun, Egypt

Bachelor's Degree

Experienced

Work Experience

Senior Data Center Engineer at TE Data

Experience Details

Senior Data Center Engineer

IT/Software Development

Experienced (Non-Manager)

- End-to-End responsible for the Service Delivery to the customers (TE Data Employees, Externals, Enterprise Customer).
- Life-cycle management and ownership of the Cloud Infrastructure solutions: Ensures technological upgrades as well as delivers new business and security requirements.
- Responsible of the Capacity Management and Technical Performance and Optimization for the Cloud Infrastructure platforms.
- Service Ownership: Ensures E2E operational performance, Incident & Problem Management, change management, E2E monitoring, service reporting
- Deal with escalations and high business impact cases
- monitoring and recording SLA's and objectives requirements
- Creation and maintenance of the Team Rota, ensuring that the correct amount of resource is scheduled to meet the demands of the business at all times of the day.
- Overcome technical and business obstacles of Infrastructure service desk.
- Reduction in escalation of IT issues by customers
- Build and maintain excellent customer's (Service Desks and SLS teams)
- Conducting team management activities such as one to one's, team meetings, performance management and coaching.
- Assessment of training needs for individuals on team.
- Delivery of a high level of Customer Service through a positive customer focused attitude.
- Consults with next line of support teams as appropriate
- Develop new processes to enhance the operation
- Enable and implement new function and new assigned service
- Training of the new staff in the area and introducing them to operation
- Provide corrective feedback to staff who need improvement to ensure ongoing documentation for poor performance & feedback to the employee in a timely manner & entries made to file
- Responsible for delivering weekly/monthly/yearly reports for the management.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Information Technology Services, Telecommunications

www.tedata.net

Apr 2014 to present (2 years 8 months)
IT Data Center Engineer at TE Data

Experience Details

IT Data Center Engineer

IT/Software Development

Entry Level

- Administration tasks regarding TE Data Public and private Cloud.
- Install and configure Cloud Infrastructure (vCenter 5.x 6.x)
- Administration of Storage boxes (IBM v7000, IBM 3700, EMC VNX 5800, HP 3Par).
- Administration of Fabric Switches (HP Brocade).
- Deploy and configure Microsoft exchange 2010 and Active Directory.
- Administration of Microsoft Exchange and Active Directory.
- Build, upgrade, and configure custom ordered servers from scratch spanning several different platforms and configurations.
- First Level administration for different OS Platforms (Red Hat 4, 5, 6, Windows servers).
- Monitor, repair upgrade and downgrade servers.
- Monitor all systems and report as appropriate using SCOM and Hyperic.
- Works with other departments in the DC and outside the DC in order to lead medium to large projects from beginning to end.
- Works with DC Management for Capacity Planning and help standardize the procedures in the Data Center.
- Prepares and delivers performance reviews with DC Team.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Apr 2010 to Mar 2014 (3 years 11 months)
IT Helpdesk Engineer at TE Data at TE Data

Experience Details

IT Helpdesk Engineer at TE Data

IT/Software Development

Entry Level

Provides technical support for hardware, software, and systems. In addition, analyze problems by using automated diagnostic programs, and resolve recurring difficulties.


Company Details

TE Data (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

www.tedata.net

Nov 2008 to Mar 2010 (1 year 4 months)

Education

BEng. in Aviation Engineering

Education Details

BEng.

Aviation Engineering, Electronics and Telecommunications

National Civil Aviation and Engineering Academy, Egypt

C / Good / 65 - 75%

N/A

Graduation project Grade: Excellent

National Civil Aviation and Engineering Academy
2003 - 2008

Certifications

VCP5-DCV
Dec 2015

Certificate details

VCP5-DCV

Dec 2015

N/A

N/A

N/A

VMWare

VMware Certified Professional

ITIL Foundation
Nov 2015

Certificate details

ITIL Foundation

Nov 2015

N/A

N/A

N/A

N/A

RHCSA
Jan 2014

Certificate details

RHCSA

Jan 2014

N/A

N/A

N/A

N/A

Certificate details

Microsoft Exchange 2010 SP2 (10135)

Jul 2012

N/A

N/A

N/A

N/A

Certificate details

IBM Storwize V7000 SAN Storage Administration

May 2013

N/A

N/A

N/A

N/A

CCNA
Mar 2007

Certificate details

CCNA

Mar 2007

N/A

N/A

N/A

N/A

Training and Courses

Training/Course Details

VMware vRealize Automation: Install, Configure, Manage [V6.2]

Nov 2015

VMware

N/A

Training/Course Details

VCP5-DCV (VMware Certified Professional - Data Center Virtualization).

Dec 2015

VMware

N/A

Training/Course Details

Cloud & Datacenter Monitoring with System Center Operation Manager (10964C)

Oct 2014

Global Knowledge

N/A

Training/Course Details

CCNA (Cisco Certified Network Associate)

Apr 2007

Cisco

N/A

Training/Course Details

MCSE (Microsoft Certified Systems Engineer)

Jan 2010

Microsoft

N/A

Training/Course Details

Configuring, Managing and Troubleshooting Microsoft Exchange Server 2010 SP 2

Oct 2009

Raya

N/A

Training/Course Details

ITIL Foundation and MOF (Microsoft Operations Framework)

Nov 2015

IT Egypt Corp

N/A

Training/Course Details

RHCSA (Red Hat Certified Engineer).

Jul 2011

Egabi Solutions

N/A

Training/Course Details

IBM SAN storage Storwize V7000 Workshop

May 2014

IBM

N/A

Training/Course Details

VCA-Cloud (VMware Certified Associate – Cloud)

Mar 2015

VMware

N/A

This profile is not updated!
Last update more than 2 months ago.

Jobseeker photo

Profile Skills and Keywords

ArabicAviation EngineeringBackup SolutionsBusiness-orientedCCNACCNA (Cisco Certified Network Associate)Cloud & Datacenter Monitoring With System Center Operation Manager (10964C)Cloud AutomationConfiguring, Managing And Troubleshooting Microsoft Exchange Server 2010 SP 2CreativeData CenterEMC StorageElectronics And TelecommunicationsEnglishFabric SwitchesFamilyHP BladeHandles StressHard WorkerIBM SAN Storage Storwize V7000 WorkshopIBM StorageIBM Storwize V7000 SAN Storage AdministrationITIT Data Center EngineerIT Helpdesk Engineer At TE DataITIL FoundationITIL Foundation And MOF (Microsoft Operations Framework)Information Technology ServicesInfrastructureLeaderMCSE (Microsoft Certified Systems Engineer)MS ProductsMicrosoft ExchangeMicrosoft Exchange 2010 SP2 (10135)Microsoft Hyper-VMonitoringNew TechnologiesRHCSARHCSA (Red Hat Certified Engineer).SAN SorageSenior Data Center EngineerSoftware DevelopmentTE DataTeam WorkTelecommunicationsVCA-Cloud (VMware Certified Associate Cloud)VCP5-DCVVCP5-DCV (VMware Certified Professional - Data Center Virtualization).VMwareVMware VRealize Automation: Install, Configure, Manage [V6.2]

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Fields of Expertise

Infrastructure

Infrastructure

: Expert

: Extreme - I love it!

:

5-7 years

Data Center

Data Center

: Expert

: Extreme - I love it!

:

3-5 years

VMware

VMware

: Expert

: Extreme - I love it!

:

5-7 years

HP Blade

HP Blade

: Expert

: Extreme - I love it!

:

5-7 years

EMC Storage

EMC Storage

: Expert

: Extreme - I love it!

:

5-7 years

IBM Storage

IBM Storage

: Expert

: Extreme - I love it!

:

5-7 years

SAN Sorage

SAN Sorage

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Exchange

Microsoft Exchange

: Advanced

: High

:

1-3 years

Backup Solutions

Backup Solutions

: Advanced

: Extreme - I love it!

:

3-5 years

Monitoring

Monitoring

: Advanced

: High

:

5-7 years

Fabric Switches

Fabric Switches

: Advanced

: Extreme - I love it!

:

5-7 years

MS Products

MS Products

: Advanced

: Extreme - I love it!

:

3-5 years

Microsoft Hyper-V

Microsoft Hyper-V

: Advanced

: High

:

3-5 years

Cloud Automation

Cloud Automation

: Advanced

: Extreme - I love it!

:

5-7 years

Key Skills

Leader, Business-oriented, Hard worker, Creative, Handles Stress

Online Presence

https://www.linkedin.com/in/ahmed-taha-bbb49b60

Ahmed is looking for new exciting career opportunities… Please share…

Get Your own Wuzzuf Profile Now !

Employer? If you're representing an organization or an enterprise, Signup here for FREE to see Ahmed's full profile and find more great talent and professionals to join your team.