Basic Info

Ahmed Mostafa

10 years

Cairo Governorate, Egypt

Bachelor's Degree

Experienced

Work Experience

Customer Service Team Leader at Alkan Telecommunication

Experience Details

Customer Service Team Leader

Customer Service/Support

Manager

1- Handling customer Inquiries &Complaints via mail and by phone, handling all tasks assigned by manager and
acting as a Team Leader, look after a team of staff(Delegating tasks- Monitoring the team’s performance- Assisting
the team by performing the tasks with them- Helping with training and development- Handling complaints (from both
staff and customers)
2- Handling All Reports &Tasks Related to Collection Department, besides Auditing on collectors.


Company Details

Alkan Telecommunication

Cairo, Egypt

501-1000 employees

Telecommunications

www.alkancit.com

Jun 2013 to present (3 years 6 months)
Consumer Collection Representative at Vodafone Egypt

Experience Details

Consumer Collection Representative

Customer Service/Support

Experienced (Non-Manager)

receiving customer inquiries by mail or via phone and solving their problems related to bills


Company Details

Vodafone Egypt (multinational)

Cairo - Maadi, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Sep 2007 to Jul 2013 (5 years 10 months)
ِAccountant at شركة كهرباء مصر

Experience Details

ِAccountant

Accounting/Finance

Experienced (Non-Manager)

Revise Receipts and solving customer problems


Company Details

شركة كهرباء مصر

Cairo, Egypt

More then 1000 employees

Energy and Utilities

N/A

Jan 2004 to Sep 2007 (3 years 8 months)

Achievements


my 1st achievements in changing my career from accountant to customer service and then i get employee of the month at year 2010 for suggesting new idea at my company which participate in increase the revenue.

Education

BSc in Accounting

Education Details

BSc

Accounting

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1998 - 2003
High School - Thanaweya Amma

High School Details

Thanaweya Amma

aziz abaza language school

Egypt

1998

B / Very Good / 75 - 85%

N/A

aziz abaza language school
1998

Certifications

Bcs of commerce
Dec 2003

Certificate details

Bcs of commerce

Dec 2003

N/A

N/A

N/A

Ain Shams University

N/A

Training and Courses

Training/Course Details

Microsoft office

Jan 2005

نقابه التجاريين

N/A

Training/Course Details

Customer Service Track

Mar 2015

New Horizon

Cust omer Service Track - New Horiz on Inst it ut e 1- Excellence in customer service. 2- Call center training :customer service training for call center agents. 3- CRM: an introduction to customer service management. 4- Communication skills. 5- Business writing

This profile is fresh!
Last update 2 days ago.

Jobseeker photo

Profile Skills and Keywords

?AccountantAccountingArabicBcs Of CommerceCBCMComputer ScienceConsumer Collection RepresentativeCreativeCustomer ServiceCustomer Service Team LeaderCustomer Service TrackCustomer-orientedERPEnergy And UtilitiesEnglishFinanceHard WorkerHelping PeoplesInsuranceMicrosoft OfficeReadingSiebelSocialSupportTaking FeedbackTeam PlayerTelecommunicationTelecommunicationsTravelling AbroadVodafone Egypt

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Advanced

: Advanced

Tools and Technologies

siebel

siebel

: Expert

: Extreme - I love it!

:

3-5 years

CBCM

CBCM

: Expert

: Extreme - I love it!

:

Less than 1 year

ERP

ERP

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Advanced

: High

:

3-5 years

Fields of Expertise

Customer Service

Customer Service

: Expert

: Extreme - I love it!

:

5-7 years

telecommunication

telecommunication

: Advanced

: Extreme - I love it!

:

3-5 years

accounting

accounting

: Little knowledge

: Extreme - I love it!

:

Less than 1 year

Key Skills

Hard worker, Customer-oriented, Creative, Social, Team Player

Online Presence

https://www.linkedin.com/home?trk=nav_responsive_tab_homehttp://www.facebook.com/ahmed shokry

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