Basic Info

Ahmed Shalabi

5 years

Cairo, Egypt

Bachelor's Degree

Experienced

Work Experience

Freelance Translator at Elance.com

Experience Details

Freelance Translator

Writing/Editorial

Experienced (Non-Manager)

N/A


Company Details

Elance.com (multinational)

Egypt

More then 1000 employees

Outsourcing/Offshoring , Translation and Localization

www;Elance.com

Aug 2009 to present (7 years 4 months)
Travel Consultant at Expedia Canada

Experience Details

Travel Consultant

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Expedia Canada (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism, Airlines/Aviation, Consumer Services

Www.Expedia.ca

Mar 2014 to present (2 years 9 months)
International Pre-packaged Vacations Customer Care at Expedia Canada

Experience Details

International Pre-packaged Vacations Customer Care

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Expedia Canada (multinational)

Cairo, Egypt

501-1000 employees

Travel and Tourism, Airlines/Aviation

Www.Expedia.ca

Aug 2015 to present (1 year 4 months)
Sales Travel Consultant at Expedia Canada

Experience Details

Sales Travel Consultant

Customer Service/Support, Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Expedia Canada (multinational)

Cairo, Egypt

N/A

Travel and Tourism

Www.Expedia.ca

May 2014 to Aug 2015 (1 year 3 months)
English Language Translator & Instructor at -MODLI- Ministry of Defese Language Institute

Experience Details

English Language Translator & Instructor

Education/Teaching, Training/Instructor

Entry Level

Soldier , English Language Instructor for both military personnel and civilians .


Company Details

-MODLI- Ministry of Defese Language Institute

Egypt

N/A

Education

N/A

Oct 2011 to Nov 2012 (1 year 1 month)
Reciptionist at El Fares Tourist Company

Experience Details

Reciptionist

Customer Service/Support

Student

N/A


Company Details

El Fares Tourist Company

Egypt

N/A

Travel and Tourism

N/A

Mar 2009 to Jul 2009 (4 months)

Achievements


Starting my own career, while studying at the college.


One of the Top 3 Sales achievers on Expedia Canada floor, for the third quarter of 2014.


Zero negative customer feedback for the whole entire year in this role.


Already mentioned above.


Reaching the required level of knowledge, fluency, and improvisation, for English conversations classes, within few months.
Providing high quality translation.


Spending my summer time vacation learning new stuff, gaining life experience and empowering self independence.


Considering college exams results, I was chosen to perform ability tests to join EDU Egypt, ITI scholarship, then I got high marks qualified and enrolled me among the first group to gain the scholarship.

Education

College Diploma in Telecommunications

Education Details

College Diploma

Telecommunications

E.D.U. Egypt Scholarship Prog. In Co-operation with I.T.I. and New Horizons, Egypt

Not specified

N/A

Communication & Presentation skills training . - Business English & Customer Service skills training . ( 2010 - 2011 )

E.D.U. Egypt Scholarship Prog. In Co-operation with I.T.I. and New Horizons
2010 - 2011
Bachelor's Degree in English Language and Literature

Education Details

Bachelor's Degree

English Language and Literature, General, Translation

Tanta University, Egypt

Not specified

N/A

N/A

Tanta University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Al Ahmadeya Military School

Egypt

2006

A / Excellent / 85 -100%

N/A

Al Ahmadeya Military School
2006

Certifications

TICO
May 2014

Certificate details

TICO

May 2014

N/A

N/A

N/A

Travel Industry Council of Ontario ( Canada)

License granted.

TOT
Jan 2012

Certificate details

TOT

Jan 2012

94 out of 100

N/A

N/A

Ministry of Defense Language Institute

Training of trainers course.
In-class soft skills.
Board management skills.
Creating and moderating in-class activities.
Modern teaching methodology.

Training and Courses

Training/Course Details

Sales Techniques

Jun 2014

Teleperformance Egypt

How to make sure that I'm talking to an authorized decision maker. How to tailor an offer to match customer needs and wants. How and when to cross-sell and up-sell. How to close a sale.

Training/Course Details

Customer Service & Technical Training

Mar 2013

Vodafone

The training had two major points; how to use the CRM to view and edit customers' details, and how to deliver a high level of customer experience.

Training/Course Details

Sabre Red

Aug 2015

Expedia

How to use Sabre for editing and recording passengers tickets details.

Training/Course Details

Trados

Nov 2013

Transpalm

Translation memory tool, for professional translation.

This profile is fresh!
Last update 3 days ago.

Jobseeker photo

Profile Skills and Keywords

Action MoviesAirlinesArabicAviationBeing CheerfulBlue ColourBusiness DevelopmentConsumer ServicesCustomer ServiceCustomer Service & Technical TrainingDecent PeopleEditorialEducationElance.comEnglishEnglish Language And LiteratureEnglish Language Translator & InstructorEnglish SeriesExpedia CanadaFootballFreelance TranslatorGeneralGoing Out With FriendsGreen ColourHard WorkerInteractiveInternational Pre-packaged Vacations Customer CareLandscapesLeaderMicrosoft WordMotorbikesOffshoringOutsourcingPing PongPizzaPresenterReciptionistRetailSabreSabre RedSalesSales TechniquesSales Travel ConsultantSea FoodSportsSupportSupportiveSwimmingTICOTOTTelecommunicationsTradosTrainingTranslationTranslation And LocalizationTravel And TourismTravel ConsultantTravel SalesWordFastWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Advanced

: Fluent

: Fluent

English

English

: Fluent

: Advanced

: Fluent

: Advanced

Tools and Technologies

WordFast

WordFast

: Expert

: Extreme - I love it!

:

Less than 1 year

Microsoft Word

Microsoft Word

: Advanced

: High

:

5-7 years

Sabre

Sabre

: Intermediate

: High

:

Less than 1 year

trados

trados

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Travel Sales

Travel Sales

: Advanced

: Extreme - I love it!

:

1-3 years

customer service

customer service

: Advanced

: Extreme - I love it!

:

1-3 years

translation

translation

: Advanced

: Extreme - I love it!

:

5-7 years

training

training

: Intermediate

: Extreme - I love it!

:

1-3 years

Key Skills

Leader, Hard worker, Presenter, Interactive, Supportive

Online Presence

https://eg.linkedin.com/pub/ahmed-shalabi/24/179/686http://iqresume.com/html/?id=59972&hash1=f801fce9adf22764&time=1468185433

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