Basic Info

Ahmed Hassan

13 years

South sinai, Egypt

Bachelor's Degree

Experienced

Work Experience

International accounts Tech advisor at Vodafone

Experience Details

International accounts Tech advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone

Egypt

More then 1000 employees

Consumer Services

N/A

Sep 2009 to present (7 years 3 months)
International Accounts Technical Advisor at Vodafone International Services (VIS)

Experience Details

International Accounts Technical Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (VIS) (multinational)

Cairo, Egypt

More then 1000 employees

Consumer Services

N/A

Aug 2014 to present (2 years 4 months)
International Accounts web-chat senior advisor at Vodafone

Experience Details

International Accounts web-chat senior advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

cairo,, Egypt

More than 1000 employees

Consumer Services

vodafone.com.eg

Aug 2015 to present (1 year 4 months)
BO Senior Specialist at Vodafone

Experience Details

BO Senior Specialist

Quality

Experienced (Non-Manager)

N/A


Company Details

Vodafone (multinational)

Cairo, Egypt

More than 1000 employees

Telecommunications

Vodafone.com.eg

Jan 2016 to present (11 months)
International accounts specialist at Vodafone Qatar

Experience Details

International accounts specialist

Customer Service/Support

Experienced (Non-Manager)

international accounts specialist at Vodafone Qatar


Company Details

Vodafone Qatar

Qatar

N/A

Consumer Services

N/A

Sep 2009 to Aug 2014 (4 years 11 months)
International Accounts Billing Advisor at Vodafone International Services (VIS)

Experience Details

International Accounts Billing Advisor

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Vodafone International Services (VIS) (multinational)

Egypt

N/A

Consumer Services

N/A

May 2014 to Jan 2014 (4 month)
Sales manager at Auto maged car dealers

Experience Details

Sales manager

Sales/Retail

Experienced (Non-Manager)

N/A


Company Details

Auto maged car dealers

Cairo, Egypt

11-50 employees

Automotive

N/A

Jun 2008 to Sep 2009 (1 year 3 months)
Customer Services Team Leader at Raya contact center

Experience Details

Customer Services Team Leader

Customer Service/Support

Experienced (Non-Manager)

N/A


Company Details

Raya contact center (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.rcc.com

May 2007 to Jun 2008 (1 year 1 month)
International account representative at Raya contact cntr

Experience Details

International account representative

Sales/Retail

Entry Level

N/A


Company Details

Raya contact cntr (multinational)

Cairo, Egypt

501-1000 employees

Consumer Services

www.rcc.com

May 2006 to Sep 2006 (4 months)

Achievements


travelled to support my company in qatar for 1 year
i have many ideas supmitted and approved to improve network and work


best seller


global top acheiver


Working now in the Central Back Office for Vodafone UK

Education

Bachelor's Degree in Licence of law

Education Details

Bachelor's Degree

Licence of law

Ain Shams University, Egypt

C / Good / 65 - 75%

N/A

N/A

Ain Shams University
1997 - 2004
High School - Thanaweya Amma

High School Details

Thanaweya Amma

Amoun Private Schools

Egypt

1997

B / Very Good / 75 - 85%

N/A

Amoun Private Schools
1997

Certifications

COPC
May 2007

Certificate details

COPC

May 2007

85 out of 100

N/A

N/A

Raya Contact Center

N/A

ICDL
Jun 2004

Certificate details

ICDL

Jun 2004

100 out of 100

N/A

N/A

Helwan Univ

N/A

Training and Courses

Training/Course Details

COPC

May 2007

Raya Contact cntr

Certified call cntr team leader

Training/Course Details

Customer services skills

May 2005

Raya training academy

N/A

Training/Course Details

Sales Skills

Apr 2007

Raya training academy

N/A

This profile is not updated!
Last update more than 1 months ago.

Jobseeker photo

Profile Skills and Keywords

All MicrosoftAll WindowsArabicAutomotiveBO Senior SpecialistBusiness DevelopmentCOPCCRMCommunicatorConsumer ServicesCreativeCustomer RelationsCustomer ServiceCustomer Services SkillsCustomer Services Team LeaderCustomer-orientedDetails-orientedDrivingEnglishFrenchHard WorkingICDLInitiativeInternational Account RepresentativeInternational Accounts Billing AdvisorInternational Accounts SpecialistInternational Accounts Tech AdvisorInternational Accounts Technical AdvisorInternational Accounts Web-chat Senior AdvisorLicence Of LawMobile SoftwareMobile Software Fixing ToolsMobile Software ToolsQuality AssuranceQuality ControlRaya Contact CenterRaya Contact CntrReadingReasearchRetailSalesSales ManagerSales SkillsSupportSwimmingTeam ManagementTelecommunicationsTravellingVodafoneVodafone International Services (VIS)

Self-assesed Skills

Languages

English

English

: Fluent

: Fluent

: Fluent

: Fluent

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Beginner

: Beginner

: Beginner

Tools and Technologies

all microsoft

all microsoft

: Expert

: Extreme - I love it!

:

More than 7 years

CRM

CRM

: Expert

: Extreme - I love it!

:

More than 7 years

Mobile software

Mobile software

: Expert

: Extreme - I love it!

:

More than 7 years

mobile software fixing tools

mobile software fixing tools

: Expert

: Extreme - I love it!

:

More than 7 years

all windows

all windows

: Expert

: Extreme - I love it!

:

More than 7 years

Mobile software tools

Mobile software tools

: Expert

: Extreme - I love it!

:

3-5 years

Fields of Expertise

Customer Relations

Customer Relations

: Expert

: Extreme - I love it!

:

More than 7 years

Reasearch

Reasearch

: Expert

: Extreme - I love it!

:

More than 7 years

Sales

Sales

: Expert

: Extreme - I love it!

:

More than 7 years

team management

team management

: Expert

: Extreme - I love it!

:

More than 7 years

Key Skills

Communicator, Customer-oriented, Creative, Initiative, Details-oriented

Online Presence

Ahmed Samyhttps://www.facebook.com/medooo2@romedooo2www.vodafone.comhttps://www.facebook.com/medooo2www.vodafone.com.eg

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