Basic Info

Ahmed ali

3 years

Giza, Egypt, Egypt

Bachelor's Degree

Experienced

Work Experience

Editorial Assistant at Hindawi Publishing Corp.

Experience Details

Editorial Assistant

Writing/Editorial, Customer Service/Support

Entry Level

We handle the emails from the authors, as well as our Editorial board members, answer any inquiries or handle any received complaints, collaborating with our colleagues from other departments, in order to maintain a smooth work flow.


Company Details

Hindawi Publishing Corp.

Cairo, Egypt

501-1000 employees

Publishing and Printing

www.hindawi.com

Dec 2014 to present (2 years)
Ticketing Agent (intern) at Excell Travel

Experience Details

Ticketing Agent (intern)

Tourism/Travel

Entry Level

Working on amadeus ticketing system, booking services, and customer service; handling complaints, inquires, and offering packages.


Company Details

Excell Travel (multinational)

Cairo, Egypt

101-500 employees

Travel and Tourism

http://www.exceltrvl.net/

Jun 2014 to Jul 2014 (1 month)
Retail representative at Mobinil

Experience Details

Retail representative

Sales/Retail

Entry Level

resolving issues facing customers ,problem solving and handling also up selling products and services of the company.


Company Details

Mobinil

Giza, Egypt, Egypt

More then 1000 employees

Telecommunications

www.mobinil.com

Aug 2013 to Dec 2013 (4 months)
Secretary at Taiwan Trade Center

Experience Details

Secretary

Project/Program Management

Experienced (Non-Manager)

Scheduling appointments and organizing work files & Sheets
also contacting customers through phone and face to face.


Company Details

Taiwan Trade Center (multinational)

Cairo, Egypt

1-10 employees

Marketing and Advertising, Business Services - Other

www.taitra.org.tw

Apr 2013 to Jun 2013 (2 months)
Telesales agent at Vodafone

Experience Details

Telesales agent

Sales/Retail

Experienced (Non-Manager)

up selling rate plans & services over the phone to the customers as well as the corporates


Company Details

Vodafone (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.vodafone.com.eg

Jun 2012 to Apr 2013 (10 months)
Customer service representative at Etisalat

Experience Details

Customer service representative

Customer Service/Support

Experienced (Non-Manager)

handling customers need,complaints and requests.
serving customers to reach customers satisfaction


Company Details

Etisalat (multinational)

Cairo, Egypt

More then 1000 employees

Telecommunications

www.etisalat.com.eg

Jan 2012 to Apr 2012 (3 months)
Data entry Agent at Egy-serv

Experience Details

Data entry Agent

Banking

Experienced (Non-Manager)

Entering right data into mails of El Ahly Bank customers,
correcting the wrong data and entering the right adresses


Company Details

Egy-serv

Giza, Egypt

51-100 employees

Banking

N/A

Nov 2011 to Jan 2012 (2 months)
Translator (intern) at Taiwan Trade Center

Experience Details

Translator (intern)

Customer Service/Support

Entry Level

Temporary working for only 4 Days In A Project "Automech -show"
Translating from English to Arabic to the Egyptian traders and Taiwanese Customers & Vise Verse.


Company Details

Taiwan Trade Center (multinational)

Cairo, Egypt

1-10 employees

Accounting and Auditing Services, Business Services - Other

www.taitra.org.tw

Dec 2008 to Dec 2008 (1 month)

Education

Bsc in Guidance

Education Details

Bsc

Guidance

Helwan University, Egypt

C / Good / 65 - 75%

History Archaeology Monuments Guidance in Egypt Presentation Skills Languages Skills

N/A

Helwan University
2006 - 2011
High School - Thanaweya Amma

High School Details

Thanaweya Amma

om el abtal language school

Egypt

2006

A / Excellent / 85 -100%

N/A

om el abtal language school
2006

Certifications

Certificate details

Amadeus ticketing system

May 2014

92 out of 100

N/A

N/A

Amadeus Egypt

A certificate of professionalism in the field of ticketing and booking ,using the Amadeus ticketing system

Certificate details

English & Customer Care

May 2014

Done

N/A

N/A

Berlitz

English customer care skills,and how to handle any situation at work,and how to reach the satisfaction of customers.

IELTS
Feb 2016

Certificate details

IELTS

Feb 2016

7 out of 9

N/A

N/A

British Councel

The IELTS test consists of four basic sections, reading, listening, writing, and speaking.

I have achieved 7 out of 9 as an overall result.

TOEFL
Jul 2015

Certificate details

TOEFL

Jul 2015

573 out of 630

N/A

N/A

TOEFL

TOEFL is a national test, unlike the international one, consists of three main sections:

Listening, writing, and reading.

I got 573 marks out of 630.

Training and Courses

Training/Course Details

ticketing

May 2014

Amadeus

Amadeus ticketing system training (Basic & Advanced)

Training/Course Details

Soft Skills

Jan 2014

Etisalat

Soft Skills and customer handling skills

Training/Course Details

Customer care

May 2014

Berlitz

Customer Care English training

This profile is fresh!
Last update 6 days ago.

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Profile Skills and Keywords

Accounting And Auditing ServicesAmadeus Ticketing SystemArabicBankingBusiness DevelopmentBusiness Services - OtherBusiness Writing And EditingCreativeCustomer CareCustomer ServiceCustomer Service RepresentativeData Entry AgentEditorialEditorial AssistantEnglishEnglish & Customer CareEtisalatExcell TravelFrenchGuidanceHard WorkerIELTSInternetMarketing And AdvertisingMicrosoft OfficeMicrosoft OutlookMicrosoft WindowsMoviesMusicNegotiatorProgram ManagementProjectPublishingPublishing And PrintingReadingRetailRetail RepresentativeSalesSecretarySocialSoft SkillsSportSupportTOEFLTaiwan Trade CenterTeam PlayerTelecommunicationsTelesales AgentTicketingTicketing AgentTourismTranslatorTravelTravel And TourismVodafoneWriting

Self-assesed Skills

Languages

Arabic

Arabic

: Fluent

: Fluent

: Fluent

: Fluent

English

English

: Fluent

: Fluent

: Fluent

: Fluent

French

French

: Beginner

: Intermediate

: Beginner

: Beginner

Tools and Technologies

Microsoft Windows

Microsoft Windows

: Expert

: Extreme - I love it!

:

More than 7 years

Internet

Internet

: Expert

: Extreme - I love it!

:

5-7 years

Microsoft Outlook

Microsoft Outlook

: Expert

: Extreme - I love it!

:

1-3 years

Microsoft Office

Microsoft Office

: Intermediate

: High

:

Less than 1 year

Fields of Expertise

Customer Service

Customer Service

: Expert

: Little

:

Less than 1 year

Publishing

Publishing

: Expert

: High

:

1-3 years

Business Writing and Editing

Business Writing and Editing

: Expert

: Extreme - I love it!

:

1-3 years

Sales

Sales

: Advanced

: Little

:

Less than 1 year

Ticketing

Ticketing

: Beginner

: Little

:

Less than 1 year

Key Skills

Hard worker, Negotiator, Creative, Social, Team Player

Online Presence

https://www.linkedin.com/in/ahmed-samir-81a55b120?trk=nav_responsive_tab_profilehttps://www.facebook.com/profile.php?id=632171661https://twitter.com/AhmedSamir07

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